CHAPTER 2 CHAPTER 1 1.0 INTRODUCTION 1.1 BACKGROUND TO THE STUDY Kenya falls among the countries regarded as third world countries whose economies are still under progress. Our worry is; when will Kenya attain full employment level as well as being free from macro-economic problems such as inflation‚ poverty‚ unemployment‚ unbalanced regional development‚ huge foreign debts‚ unpredictable foreign exchange rates‚ and alarming interest rates among other problems? As per the CBK annual report
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This article considers customer services in a business to business relationship. This essay will summarise they key findings and methodology‚ and People aspect of services marketing. The article identifies the importance of customer service within a service provider’s organisation‚ areas in which customer service may be affected by the marketing mix and additional three P’s. The article defines that it isn’t just one specific P‚ that has an effect on customer service but all of them are inclusive
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biggest challenge that the Disability Determination Services is facing today. The uncertainty of a changing economy has DDS wanting to adhere to its mission to improve the quality of life for Texans with disabilities that apply for or receive Social Security disability benefits by making timely and accurate disability determinations. The aim of this research is to provide an insight into the issue of employee turnover in Disability Determination Services‚ describing how Employees satisfaction helps retain
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Bachelor of Culinary Arts and Food Service Management HTM 2252 Research Methods Research Proposal Investigation on Factors Influencing the Adoption of Sustainable Tourism Practices in the Hotel Sector of Klang Valley A) Problem Statement Hospitality and tourism is considered to be one of the leading and ever-changing industries in the world. But today‚ the hotel sector has been generally described as one of the most resource-consuming sectors in the hospitality and tourism industry‚ a
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Customer Service in Robi EXECUTIVE SUMMARY: This report is prepared on the basis of my three-month practical experience at RobiAxiata Limited. This internship program helped me to learn about the practical scenario of a Telecommunication Company. RobiAxiata Limited is a dynamic and leading countrywide GSM communication solution provider. It is a joint venture company between Axiata Group Berhad‚ Malaysia and NTT DOCOMO INC‚ Japan. RobiAxiata Limited‚ formerly known as Telecom
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organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | Cleaning firms | Cleaning company offering cleaning services. This company
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Cohort January 2013 Module Title Business Research Issue and Anylysis (Module code BAMG 2104 ) Assignment Topic/ Title Research Proposal Name of Instructor Dr Michael Ng Name of Student 1) AU Kwan Tai‚ 2) Chan Yan Ki‚ 3) Choi Chak Pan‚ 4) Chong Ka Chun DMU Student No. 1) P13014477 ‚ 2) P13014523 3) P13014614‚ 4) P13014628 Group No. Date of Submission 25 Feb‚ 2014 DMU Business Research Methods Research Proposal 1. Research Project Title The relationship between
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good pace and generating a lot of revenues‚ their customer satisfaction was not what they expected. Starbucks had their customers divided into three types: unsatisfied (42%)‚ satisfied (37%) and very satisfied (21%). It is hard to believe that the customer satisfaction would be low when they were obtaining great results worldwide. Such a high number of unsatisfied clients also meant a shift on the average type of customer for Starbucks. Their new average profile is a younger
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BACKGROUND Introduction The hotel industry grew with travel‚ as people needed places for shelter and food along the routes they travelled‚ whether by land‚ water or air. The hotel industry is‚ therefore‚ one of the oldest endeavors in the world. (Andrews‚ 2009) Owners of the hotel realized that a customer has their own demand in services and facilities‚ that is why they developed what the hotels are offering before through what are the customer’s needs. The Hotel Proprietors Act 1956 provides
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Primary School in Fiji. RESEARCH PROPOSAL . 2010 AN ACTION RESEARCH PROPOSAL In Fulfillment of the Requirements For the Masters in Teaching University of Fiji LECTURER: ASS. PROF. MR. KENNETH NOBIN HEAD OF DEPARTMENT EDUCATION THE UNIVERSITY OF FIJI SAWENI‚ LAUTOKA. ‘You never come in an isolated way; you always come with pieces of the world attached to you’. (Malaguzzi‚ 1994) NAVEEN KUMAR (ID: S100150) EDU 410: THE TEACHER AS RESEARCHER THE RESEARCH PROPOSAL 2010 AB S T R AC T
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