Khondker Maruful Islam 111 0935 530 Md. Muntasir Uddin 113 0148 030 Contents Abstract 3 1. Introduction 4 2. Significance & objective of the Study 6 3. Questionnaire 7 4. Review of Literature 10 5. Hypothesis 15 6. Conceptual Model 16 7. Research Methodology 17 Staffing 18 Training 18 Involvement and Participation 18 Performance Appraisals 18 Compensation and Rewards 19 Caring 19 Organizational Performance 19 8. Analysis & Results 20 Reliability
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itself in quality food with the best possible customer service for a fast food restaurant. Best possible customer service? Ever wonder why it seems as if the associates are more aware of the elderly and the families there than you and your friends? In this paper‚ I will be informing you how different people are treated at one of our favorite restaurants. Through weeks of research‚ I have gathered enough information to show that the elderly and full on families due in fact receive better service than an
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Department of Research & Methodology‚ American International University-Bangladesh (AIUB) Banani‚ Dhaka‚ Bangladesh Subject: Submission of report Dear Sir‚ We have much pleasure to submit this report entitled “Dutch Bangla Bank ATM Service Quality Research” a survey among Dhaka city which has been prepared in requirements of the Final Examination in Research & Methodology. Dutch Bangla Bank ATM Service is one of the top ATM Service in Bangladesh .This report studies customer satisfaction
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What is a customer service culture? If you look at companies lauded for their superior customer service‚ you almost always find that those companies create a culture that supports excellence in customer service. It ’s not that they simply train their employees in customer service skills. What they do is ensure that customer service is interwoven into everything the company does. Customer service excellence simply becomes the way things are done around here. In fact‚ the way things are done around
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meeting their customers’ expectations in the area of customer satisfaction. Starbucks has to come up with an action plan to address this issue‚ considering its significant correlation and impact to sales and profitability. SITUATION ANALYSIS Company Starbucks is acclaimed for its superior value proposition in the early 1990’s by creating an experience around the consumption of coffee‚ a ‘third place’. The brand is positioned to offer the highest quality coffee‚ close customer intimacy‚ and
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Beirut Arab University Faculty of Commerce &Business Administration Measuring Service Quality In Commercial Banks: An Empirical Study This is to certify that I have examined this copy of MBA project and have found that it is complete and satisfactory in all aspects‚ and that any all revisions required by the Final Examining Jury have been made. Prepared By: Malak Commite Members: Supervisor : Approved : ____________________ Examiner : Approved :_____________________ Examiner
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because‚ while it is easy for an employer to train a new employee in a particular hard skill (such as how to use a certain computer program)‚ it is much more difficult to train an employee in a soft skill (such as patience). The purpose of this research proposal is to identify that soft skills are in huge demand while searching the jobs in IT industries. The larger the amount of soft skills‚ more is the employment opportunities. METHODOLOGY This is a proposed study which would examine a sample population
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Research Proposal 1. Proposed working title Global Marketing versus Domestic Marketing- a critical Evaluation. 2. Research Background/ Context This research is focused to understand how a Global company is able to adapt to different marketing situation that is existing in different countries. A company can said to be Global if it can sell its products at a reasonable price with a dependable quality in every nation it serves. The concept of Global Marketing is viewing the entire set of
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industry dealing with services‚ Tune.com Hotel has its structure that shapes the competition within tourism industry in term of positioning the company to cope best with both the industry environment and to influence the environment in favor of the company (Pearce & Robinson‚ p. 95). There are 5 forces analysis in driving industry competition advocated by Michael E. Porter‚ they are some general principle that applicable for any type of business‚ particularly for Tune.com Hotel Company set up in Malaysia
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5 pages single-spaced 12pt font Who are MM’s target customers? Are all segments equally attractive to MM? If yes‚ why? If not‚ why not? How do the different segments’ needs and expectations evolve over time? The goal is to increase the overall market share and profits of MM’s Motors in the current market environment by targeting appropriate customer segments and proper allocation of marketing resources. Our initial strategy was to concentrate on segment A because of the following reasons: 1. MM
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