FACTORS THAT HAVE LED INTO THE SLOW GROWTH OF BUSINESS ESTABLISHMENTS IN KERICHO: A CASE STUDY OF MUTAI COMPANY BETT JOANNE CHEPKIRUI BBM/1529/09 A research proposal submitted in partial fulfillment of the award of bachelor of business management. Presented to Dr.Rose Omondi‚ DECLARATION I declare that this research proposal is my original work in partial fulfillment for the award of the degree in bachelors of business management and has not been submitted for assessment in any other
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Samouel P. (2007) Research Methods for Business. England: John Wiley & Sons 5 6. Laroche‚ M.‚ Nepomuceno‚ V. M.‚ and Richard‚ O. A. (2010) ‘How do involvement and product knowledge affect the relationship between intangibility and perceived risk for brands and product categories?.’ Journal of Consumer Marketing 27‚ (3) 197-210 7. McGivern‚ Y. (2006) The Practice of Market and Social Research. England: Pearson Education 8 9. Molina E. M. and Saura G. I. (2008) ‘Perceived value‚ customer attitude and loyalty
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Venture Our business venture is to set up a Japanese restaurant which is named “Aishiteru”. Aishiteru means love in Japanese. Love is the message that the restaurant would like to convey to their visitors as it exists in families‚ friends and lovers. Our team has visited many restaurants and saw the potential of food and beverages industry. This has inspired us to come up with a new and fresh idea to segment the customers in our restaurants It will be located in Vivo City. Vivo City attracts
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A. Quelch Description: Starbucks‚ the dominant specialty-coffee brand in North America‚ must respond to recent market research indicating that the company is not meeting customer expectations in terms of service. To increase customer satisfaction‚ the company is debating a plan that would increase the amount of labor in the stores and theoretically increase speed-of-service. However‚ the impact of the plan (which would cost $40 million annually) on the company’s bottom line is unclear. ---------------------------
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Proposal on Customer Satisfaction Strategies of Subway Submitted By: ID- Table of Contents 1 Topic 3 2 Introduction 3 2.1 Research background 3 2.2 Aim and Objectives of the Study 4 2.3 Research Questions 4 3 Literature Review 5 3.1 Service Quality and Customer Satisfaction 5 3.2 Areas of Setting Strategies 5 3.3 Relationship and Loyalty 6 4 Research Methodology 7 4.1 Research Method: Qualitative and Quantitative 7 4.2 Data Collection 7 4.3 Sample 8
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Delivering Customer Service Contents • • • • • • • Case Summary Company Background The Starbucks Value Proposition Delivering on Service Caffeinating the World Starbucks’ Market Research: Trouble Brewing? Rediscovering the Starbucks Customer • Suggestion Case Summary • > 5% ann. sales growth during 11years in a row (~2002) • close to a recession-proof product (Howard Schultz) • Lack of strategic marketing group and customer relationship management : Overlooking of market and customer-related
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Customer Switching Behavior in the City Bank Ltd‚ Bangladesh A proposal Submitted in partial fulfillment Of the requirements for the degree of Master of Business Administration At Independent University‚ Bangladesh [pic] Research Proposal On Business Research Method (MBA-504) Submitted To Dr. Nadim Zahangir Lecturer Submitted By |Name |ID
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Title Determining the factors that influence customer loyalty in the South African banking sector Introduction According to the Ernst and Young Global Consumer Survey(2012) titled ’The Customer Takes Control’ banks across the world are under intense pressure with a reported 40% decrease in customer confidence in the banking industry. The South African banking sector is no different as it also faces challenges to stay competitive in an ever changing business and operating landscape. The
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Period 6 Cuba Known as the first island Christopher Columbus landed on in 1492 claiming the discovery of America‚ Cuba was already inhabited by native Indians. Most of the native Indians soon died off due to disease brought over by the European sailors and settlers. The island came under Spanish rule and African slaves were brought in to work the coffee and sugarcane plantations that supplied a third of the world’s demand at that time. Havana became the capital city from which annual treasure
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Culture Through a Customer Service Excellence Lens Sian Thomas. B.A. (Hons) Business and Management‚ Customer Service Excellence module‚ Level 6 Keywords: Customer Service Excellence‚ Culture‚ Understanding‚ Impact | Introduction The purpose of this research is to evaluate the importance of understanding culture in order to deliver customer service excellence from both an organisational perspective and the perspective of the customer. This paper will apply customer service excellence theory
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