CUSTOMER SERVICE AT THE MARIGOLD HOTEL1 One bright summer morning in March 2010‚ owner and General Manager George Chacko was in his comfortable second-floor office suite at the Marigold Hotel in the Chanakyapuri area of New Delhi. He had been alerted to a brewing customer service problem‚ and wanted to resolve the issue before it got out of hand. Chacko belonged to a family of real estate developers and entrepreneurs. Over the turn of the century‚ he had noticed that New Delhi lacked sufficient high-quality
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SCMS-Cochin | Research Proposal | PGDM PROJECT | | Sachin Divakar | 4/27/2013 | A measure of customer satisfaction index of B2B customers of Al-Reyami Group. | TABLE OF CONTENTS 1. Title------------------------------------3 2. Abstract---------------------------------3 3. Research Question------------------------4 4. Research Rationale------------------------5 5. Literature Review------------------------5 6. Methods And Methodology--------------10 6.1 Research Design-------------------------10
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Quick-Service Restaurant in Chengdu‚ China by Hui Guo A Research Paper Submitted in Partial Fulfillment of the Requirements for the Master of Science Degree in Hospitality and Tourism Brian Bergquist ‚ Ph.D. The Graduate School University of Wisconsin-Stout June‚ 2006 The Graduate School University of Wisconsin-Stout Menomonie‚WI Author: Guo‚ Hui Title: A Feasibility Study for a Quick-Service Restaurant in Chengdu‚ China Graduate Degree/ Major: MS Hospitality and Tourism Research Adviser:
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good pace and generating a lot of revenues‚ their customer satisfaction was not what they expected. Starbucks had their customers divided into three types: unsatisfied (42%)‚ satisfied (37%) and very satisfied (21%). It is hard to believe that the customer satisfaction would be low when they were obtaining great results worldwide. Such a high number of unsatisfied clients also meant a shift on the average type of customer for Starbucks. Their new average profile is a younger
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Research proposal on ‘CUSTOMER SATISFACTION WITH HOTEL SERVICES IN THE WESTIN DHAKA’ Prepared For Shahneoaj Shumon Lecturer Dept. of Business Administration International Islamic University‚ Chittagong Dhaka Campus INTRODUCTION: Concern over the quality of customer care services in Bangladesh has led to loss of faith in public and private hotel‚ low utilization of public health facilities‚ and increasing outflow of Bangladeshi patients to hospitals in neighboring countries. Under
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STARBUCKS: DELIVERING CUSTOMER SERVICE Background Case P.1 According to their data‚ Starbucks are not always meeting our customers’ expectations in the area of customer satisfaction. They came up with a plan to invest an additional $40 million annually in the company’s 4‚500 stores‚ which would allow each store to add the equivalent of 20 hours of labor a week. The idea is to improve speed of service and thereby increase customer satisfaction. P.1 Day‚ Starbucks’ senior vice president of
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MBA THESIS PROPOSAL GUIDELINES 1. INTRODUCTION The aim of this document is to give MBA students practical guidance about their thesis proposal. In addition to some general comments‚ the actual structure that should be followed in presenting the proposal is also outlined. The research proposal can serve many useful functions. The most important is that it helps the student to think out the research project he/she is about to undertake and predict any difficulties that might arise. For those who are
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How to Prepare Thesis Proposal A guide for MPhil and PhD students Preface To many students‚ it may be the first time that they write a research proposal. This booklet serves as a reference guide to highlight the process in preparing a research proposal and basic elements that should be included. Students should bear in mind that this booklet is in no way an exhaustive list of topics that need to be considered in preparing a thesis proposal. Different disciplines may have different expectations
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CHAPTER 2 CHAPTER 1 1.0 INTRODUCTION 1.1 BACKGROUND TO THE STUDY Kenya falls among the countries regarded as third world countries whose economies are still under progress. Our worry is; when will Kenya attain full employment level as well as being free from macro-economic problems such as inflation‚ poverty‚ unemployment‚ unbalanced regional development‚ huge foreign debts‚ unpredictable foreign exchange rates‚ and alarming interest rates among other problems? As per the CBK annual report
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Research Proposal: Overstock.Com Organizational vision‚ mission‚ and values The mission‚ vision‚ and value statements of Overstock.com are statements set forth to achieve goals. They are important in providing customers with the best value and a superior customer experience. “Overstock.com is a technology-based retail company offering customers a wide variety of high-quality products‚ at superior value‚ and with superior customer service” ("Overstock.com"‚ 2012). The strategy of the company
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