LITERATURE REVIEW Customer Loyalty The companies must provide efficient services for meeting customer expectation in order to get loyal customers. For this they must be able to understand their behavior in a better way. This is what Hossain et al (2011) said in a study on customer loyalty and the factors that influences it. It was further said that customer retention is becoming a very important factor for companies to be successful and often for their ultimate survival. Moisescu (2005) in a conceptual
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Research Proposal Teachers and Administrators Experience the Loss of Licensed Librarians in Schools This paper will layout the basis for a research proposal seeking to find the perceptions of teachers and administrators of the loss of licensed library teachers in Indianapolis Public Schools (IPS). It will lay out the problem‚ place the study within a defined paradigm‚ and give a brief literature review of related research. Once a context for the study had been defined‚ the study itself will
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Research proposal : Young people’s opinion about having sex before marriage as well as the advantages and disadvantages of this issue is the primary focus of this current research. Nowadays‚ having sex before marriage is becoming too familiar to young people all over the world. However‚ from past to present‚ almost Vietnamese have appreciated women’s virginity. The women need to be a virgin before she gets marriage. If they are not‚ their husbands has no respect for them. Now‚ facing to the
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1. A233 parts Weekly demand=32‚LT=1 week‚Price=$18/unit‚Ordering cost=$16/unit Demand per year=32x52=1664 *D=demand‚Q=quantity‚Oc=Ordering cost‚P=Price. EOQ=>Ordering cost= Carrying cost=>(D/Q) x Oc=(Q/2) x P x 23%=>1664/Qx16=(Q/2) x 18 x 23%=>114 A) When Q=EOQ=114‚ Ordering cost=1664/114x16=$233.54 Carrying cost=(114/2) x18 x23%=$235.98 Therefore total cost= Ordering cost + Carrying cost=234+236=$469.52 B) When Q= 64‚ Ordering cost = 1664/64x16=$416 Carrying cost
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UNIVERSITY OF THE SOUTHERN CARIBBEAN Andrews University Extension & Affirmation Programme P.O. Box 175‚ Port of Spain‚ Trinidad. W.I. Research Proposal An Assignment Prepared in Partial Fulfillment For the Requirements of the Course MBA699:Thesis writing INSTRUCTOR: Dr. Chesney By Lorenzo Kenswil 7/14/2013 Approval_________________ Title Page Sustainable (Green) procurements as tool for assisting Staatsolie with
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APPENDIX SIX – SAMPLE COMPLETED PROPOSAL | | | | |Research Proposal Form | |Student Name:
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Customer service standards and conditions:. Right to Be Informed I consider buying from you the right information to help you make the right decisions about the products and the customer must supply. If you sell the wrong product or it is deliberately false information to the customer‚ he may bring an action for fraud or scams. Court‚ if successful‚ may have to pay compensation. Common law tort‚ warranty‚ and the wrong of fraud‚ deceit‚ breach protect customers. In addition‚ the federal Fair
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UPS in 2006 Customer Service and CRM Initiatives Case study Reference no 506-163-1 This case was written by Mridu Verma‚ under the direction of Kaushik Mukerjee‚ ICFAI Business School‚ Pune. It is intended to be used as the basis for class discussion rather than to illustrate either effective or ineffective handling of a management situation. The case was compiled from published sources. © 2006‚ ICFAI Business School‚ Pune. No part of this publication may be copied‚ stored‚ transmitted
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interest in Arkansas Aviation Sales‚ located in Little Rock. While operating his new firm‚ Smith identified the tremendous difficulty in getting packages and other airfreight delivered within one to two days. This dilemma motivated him to undertake research on how to resolve the inefficient distribution system. In an interview with Fortune Small Business in 2002 he explained his business model for solving the problem: My solution was to create a delivery system that operates essentially like a bank-clearing
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cinema. With the company’s experience over 20 years‚ PT. Nusantara Sejahtera Raya certainly understands what its customers want. High efficiency and effectiveness for people during this era of all mobile must crave a thought and practical action. For the PT. Nusantara Sejahtera Raya not only sells just the quality of films but also keeps up with technology to provide better service in the future. 1.2. Situation Analysis These days‚ watch a movie has become a lifestyle for people who
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