study of the factors influencing customers’ loyalty in Namibian banking sector A research proposal submitted to the faculty of Economics and Management sciences in partial fulfilment for the Bachelor of Business Administration Degree By CARLOS NDESHY Student Number: 201034567 March 2014 Table of content Abstract Introduction Problem statement Overview Research objectives Research questions Key literature Research design and methods Reference list
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Relationship between Customer Satisfaction and Customer Loyalty Loyalty is the direct result of customer satisfaction which is greatly influenced by value of services provided to the Customer. It is believed that with the Customer Loyalty‚ the company can achieve profitability and continuous growth. According to an article “Zero Defections: Quality Comes to Services”‚ it indicated that a 5% increase in customer loyalty can produce profit increase from 25% to 85%. In this part‚ we will discuss
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Assisting the Customer (P1‚ P2‚ M1) Organisation | Size | Type | Main method of customer interface | Virgin Atlantic | Large | Private and integrated | Online and over the phone | Merlin Entertainments | Large | Private | Face to face | Thomas cook | Large | Private and integrated | Face to face and over the phone and online | Marwell Zoo | Medium | Independent | Over the phone | Aspersion Guest House Surrey | Small | Independent | Face to face | Anis Louise Guest
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LOYALTY In the play as the audience we witness loyalty in two different ways. It can be referred as loyalty and disloyalty‚ but I want to emphasize on loyalty in the concepts of one which the loyalty that audience seeks in a character as a true man and the other one is which the loyalty that the character shows to themselves. In the play we see the loyalty of Macbeth to himself where he murders King Duncan in order to take the crown. This proves his loyalty to his own ambitions and desires. Also
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Private labels‚ brands that are owned by retailers and are not national (Peckenpaugh‚ 2014)‚ are thriving more than ever in today’s market. A private label offers consumers the same quality for a lower price than premium brands. Research studies have shown that customers preference have gone up and down in the marketplace over a period of time‚ with some losing their brand preference completely (Kapferer‚ 2012). In 2012‚ Don Schultz and Martin Block presented that brand preference as a measuring
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TITLE OF YOUR PROJECT HERE 1. What do you think of a good research topic? What are the key elements of a good research topic? A good research topic should be of a clear objectives and purpose. It should generate question to discover and find out the underlying problem or understanding a current situation. Therefore the elements of a good research topic is feasibility‚ are the resources available? How long the research could take and can that be done with a timeline or it needs to be extended
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Biology June 13‚ 2011 E. coli Levels in the Finley River and the Possible Effects on the Recreational Users. Significance: E. coli ‚ short for Escherichia coli‚ is a class of bacteria found naturally in the intestines of humans and other land dwelling animals (6). It is part of a group of bacteria known as coliform. There are hundreds of known strains of E. coli. Most are harmless. Some however‚ such as E. coli O157:H7‚ can cause severe infection which can often cause
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Introduction Operational Definitions In short‚ psychopathy is an emotional disorder‚ which‚ if it develops into its full form‚ puts the individual at risk of repeated displays of extreme antisocial behavior. This antisocial behavior can involve reactive aggression but it is important to note that psychopathy is unique in that it is a disorder that is also associated with elevated levels of instrumental aggression. Psychopathy is a disorder in urgent need of understanding. Without understanding
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ANALYSE AND PRESENT RESEARCH INFORMATION GENERAL * Marketing research is the systematic collection‚ recording and analysing of data that deal with the marketing of goods and services to determine the needs and wants of the customer and keeping up with the changes in customer behaviour. * Marketing strategy consists of selecting a target market and designing the “mix ” needs of that target market. * Marketers need information in order to develop‚ implement‚ and evaluate strategies.
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Marketing Research Proposal Fair & Lovely Max Fairness- for Men Research Background The concept of fairness has changed over the period of a decade‚ aspiration for a fair look is now not limited to women only but Unilever has cared about men in the beauty category by introducing fair and lovely max fairness. Fair & Lovely MAX Fairness for Men is uniquely designed for tough male skin. It contains VitaMAX Complex and UV Filters work intensively on male skin and help to give: Max Sun
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