suggests that technical service quality plays a critical role in determining customer satisfaction. Further analysis identifies Business Processes Management as a significant driver of technical service quality. Key Words: Service Quality; Business Process Management; Financial Services INTRODUCTION Satisfying customers is a core business challenge which has attracted considerable research attention. The existing customer satisfaction literature is dominated by two theoretical perspectives:
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RESEARCH PROPOSAL AN INVESTIGATION INTO DIFFICULTIES IN WRITING BY STUDENTS AT HUE UNIVERSITY OF FOREIGN LANGUAGE Name: Hoàng Thị Khánh Linh Student code: 13F7511120 Group: 6 INTRODUCTION Today English is one of the most important factors in the trend of globalization. Thus‚ English as a foreign language has been taught in many countries. Most English text book are improved day by day to serve the communicating aims of learners in terms of language skills‚ language elements and other aspects
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Sports sponsorship and consumer purchase intention： From the perspective of consumer brand awareness 1.0 Introduction Sports sponsorship has long been crucial sources of funds for sports‚ literature and art as well as the social events. And after 30 year of development‚ sponsorship marketing has gradually become a global industry. It is widely acknowledged that sports sponsorship enhances the consumer’s perception of a brand via big events
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are: 1. Awareness 2. Interest 3. Evaluation 4. Trial 5. Adoption Systems Buying and Selling Many business buyers prefer to buy a total solution to a problem from one seller. System buying – The practice that originated with government purchases of major weapons and communication systems. The contractor who has awarded the contract would be responsible for bidding out and assembling the system subcomponents from second tier contractor. This is the prime contractor provides a turnkey solution
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Research Proposal Jamie McRobie ENG 215 Prof. Jeffrey Kersh February 17‚ 2013 The topic that I selected is‚ should minors who commit violent crimes be tried as adults? I chose this topic for many reasons but‚ two main reasons would be one because I feel that this is a big topic that people have issues with. The second reason is it is very personal to me as my brother started getting into trouble as a teenager. My thesis statement for the first paragraph would
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This research examines customer attitudes and satisfaction with compliance practices in the fast food industry‚ looking specifically at McDonald’s. Through qualitative and quantitative research methods‚ it was ascertained that as a majority‚ customers are satisfied and willing to comply with the requirements of the service routine. Customer attitudes were then determined and several motives for the compliance behaviour emerged. LITERATURE REVIEW McDonald’s has had such success since opening
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Donaldson 1 Brandon Donaldson Writing 1320 Prof. Parker 7 March‚ 2015 Research Proposal The topic I have chosen for my research proposal is “Is Nuclear Energy Really Safe?” Like all forms of usable energy‚ nuclear power has its pros and cons to it. Many people feel that it is extremely hazardous because of the dramatic accidents that have happened in the past with nuclear power plants such as Chernobyl‚ Threemile Island‚ and Fukushima. However‚ with the possible underlying threats of having nuclear energy
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Study 6 3. Questionnaire 7 4. Review of Literature 10 5. Hypothesis 15 6. Conceptual Model 16 7. Research Methodology 17 Staffing 18 Training 18 Involvement and Participation 18 Performance Appraisals 18 Compensation and Rewards 19 Caring 19 Organizational Performance 19 8. Analysis & Results 20 Reliability Test 20 Correlations 22 Regression Analysis 23 9. Discussion 29 10. Conclusion & Implications 32 Bibliography 33 Abstract The study evaluates
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Name: Lolwa AlZamil ID: 42812 Assignment: Research proposal Course: ENG 204 Date: 22/10/2013 Banking: An Atomic Bomb The unfortunate financial crisis in 2008 is considered by many economists the worst after the great depression in 1930. It resulted in the threat of total collapse of large financial institutions‚ the bailout of banks by national governments‚ and downturns in stock markets around the world. Reasons that economists believe were behind the crisis
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UNIVERSITY OF TECHNOLOGY‚ MAURITIUS SCHOOL OF BUSINESS MANAGEMENT AND LAW Research Proposal Title Analyzing the relationship between ethical practices and the functions of Human Resource Management By Jeremy Pavillon Table of Content Abstract... Page 2 1.0 IntroductionPage 3 1.1 Problem Statement.Page 4 1.2 Research aims and objectivesPage 5 1.3 Literature ReviewPage 6 1.3.1 - What does Unethical HRM practices bring to the workplacePage 6 1.3.2 The Concept of Anomie (Sociology of Work).Page 7
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