"Research proposal on consumer satisfaction in banking industry in nigeria" Essays and Research Papers

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    Consumer Satisfaction

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    [pic]CONTENTS 1. Introduction to the study 15. Annexure 2. Industry profile 16. Bibliography 3. Company Profil 4. Product Profile 5. History of MICO MARBLES 7. Departmental Study ➢ Production unit ➢ Polishing unit ➢ Marketing departments ➢ Organization chart 8.Scope and limitations of the study 9. Objectives 10. Methodology 11.Data

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    INTRODUCTION Banking reforms have been an on going phenomenon around the world right from the 1980s‚ but it is more intensified in recent time because of the impact of globalisation which is precipitated by continuous integration of the world market and economies. Banking reforms involve several elements that are unique to each country based on historical‚ economic and institutional imperatives. In Nigeria‚ the reforms in the banking sector preceded against the backdrop of banking crisis due

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    CHAPTER THREE RESEARCH METHODOLOGY 3.1 AREA OF STUDY The area of study o this research work is to determine the effect of monetary policy on the performance of banks in Nigeria. This study will cover all the commercial banks that have been in existence since 1975-2004. More so‚ the aggregates rate is used in assessing their performance. 3.2 METHOD OF INVESTIGATION/SOURCE OF INFORMATION According to Asika (2002)‚ research work can be defined as the restructuring of investigation aimed at identifying

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    2984 ISSN 1993-8233 ©2012 Academic Journals Full Length Research Paper Importance of mutual relations on customer satisfaction in industries with no/low direct contact with customers Farzad Sattari Ardabili*‚ Shahram Mirzaie Daryani‚ Manouchehr Molaie‚ Es-hag Rasooli and Mohammad Hasan Kheiravar Department of Management‚ Ardabil Branch‚ Islamic Azad University‚ Ardabil‚ Iran. Accepted 18 January‚ 2012 Although customer satisfaction is a key indicator of quality of services provided by a

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    consumer satisfaction

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    ADMINISTRATION Topic: - “Consumer Behavior towards RENAULT (DUSTER)” BABA FARID COLLEGE DEON‚ BATHINDA SUBMITTED BY: VIVEK GUPTA 112261187 ACKNOWLEDGEMENTS I am very grateful to Mr. AMIT (hr Manager at PMG AUTOS‚ chandigarh) for encouraging me to conduct the study. VIVEK GUPTA (i) EXECUTIVE SUMMARY This research has been conducted on the topic of ‘Consumer Behaviour towards

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    Electronic Retail Payment Systems: User Acceptability and Payment Problems in Nigeria 1.1 Introduction The world has witnessed an upsurge of electronic payment instruments meant to facilitate trade and simplify payments. (Abor‚ 2004) Before the introduction of electronic payment into the Nigerian banking system‚ all customers had to walk into the actual bank to do transaction of all kinds. Customers had to queue up and spend more hours to talk to a teller to make their transactions. (Abor‚ 2004)

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    Banking Reform in Nigeria

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    BRIEF HISTORY OF NIGERIAN BANKING A formal legal structure to banking in Nigeria is a relatively recent invention. Prior to 1952 there was no legislation governing the banking system in Nigeria. The British Bank of West Africa (BBWA) started operating in Nigeria by the year 1892. After the BBWA‚ Barclays Bank became the second expatriate bank to operate in Nigeria by the year 1917. The first indigenous bank‚ The Bank of Nigeria was founded in the year 1933 and also operated successfully. After the

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    Banking Industry

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    service organizations. As a service organization‚ customer service and customer satisfaction should be the prime concern of any bank. Banks believe that by providing prompt and efficient service to their customers‚ this is essential not only to attract new customers‚ but also to retain existing ones because customer dissatisfaction would spoil the bank ’s name and image (uco bank‚ n.d.). There are several Research Design techniques that can be used to identify customer service problems such as

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    Apart from that‚ banking operations are also one of the factors which contribute to the economical growth of a country. The main core business of the banking corporation is being a financial institution and a financial intermediary that accepts deposits and channels those deposits into lending activities‚ either directly or through capital markets. Moreover‚ a bank also connects the customers that have capital deficits to customers with capital surpluses. 1.1 Role of Banking Institutions In addition

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    CONSUMER BEHAVIOR RESEARCH PROPOSAL The following describes the expectations and format for the consumer behavior research proposal. Choose a consumer behavior topic of interest to you. Get topic approval from me by September 25th. Your proposal must be typed‚ double spaced. Please use the MLA guidelines for writing format and citing your sources. If you are not familiar with this format‚ see the “Citation Guide” on the library web page. Your proposal should include: I. Title page

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