is a very critical component in achieving and maintaining a high level of customer satisfaction. When pressures move the organization to meet only performance goals and measurements such as overhead absorption‚ shipping dollar targets‚ labour efficiency‚ purchase price variance and the like‚ however‚ customer service often takes a back seat to these other concerns. The result can be a plunge in customer satisfaction and ultimately‚ if allowed to continue‚ erosion in market shares. Because of
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Research Proposal – BC2001 Is there a relationship between advertising and the effect it has on consumer’s purchasing decisions? Introduction The proposed research that will be conducted will be based on the impact advertising has with consumer’s behaviour. Advertising impacts everyone all the time and is constantly reminding consumers of their brands and the message that they are trying to portray. With the constant increase of competitive products‚ organisations have adopted many advertising
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Thesis Paper Proposal on Green Banking Practice & Customer Response in Bangladesh Submitted to: Mr. Muzahidul Islam Professor Department of Banking and Insurance University of Dhaka Submitted by: Israt Jahan MBA ID no: 443 14th Batch Dept. of Banking & Insurance University of Dhaka Date of Submission: August 04‚ 2013. Introduction Bank is a financial institution whose main function is to mobilize fund from surplus economy to deficit economy. Banks collect deposits at the
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COLLAPSE OF UNIVERSAL BANKING SYSTEM IN NIGERIA: AN ASSESSMENT OF THE INTRODUCTION OF SPECIALZED BANKING AND HOLDING COMPANY SYSTEM. BY AIMINHIEFE OSAGIE BENEDICT Osazemogie@yahoo.co.uk‚ 08055819143 BEING AN M.Sc. (ACCOUNTING AND FINANCE) SEMINAR PAPER‚ DEPARTMENT OF ACCOUNTING‚ FACULTY OF MANAGEMENT SCIENCES‚ BENUE STATE UNIVERSITY‚ MAKURDI. Abstract The Central Bank of Nigeria (CBN) recently reviewed the universal banking system in favour of separate banking licenses under
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distinguished itself as a leading institution and a major contributor to the economic advancement in Nigeria. Guaranty Trust Bank Plc with its headquarter at Victoria Island‚ Lagos as at December 2011 had an operating income of N141.729 billion‚ net income of N52.654 billion‚ total asset of N1‚525.010 billion and a total equity of N235.911 billion and it had more than two thousand‚five hundred employees in Nigeria. Its subsidiaries include Guaranty Trust Assurance Plc‚ GTB Registrars Ltd‚ GT Homes Ltd‚ GTB
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A PROJECT REPORT ON “ A STUDY ON CUSTOMER SATISFACTION AT SHRI GANPATI HONDA (TWO WHEELER) IN BHOKARDAN” SUMITTED BY ABRAR K. SHAIKH GUIDED BY Prof. Miss. RUCHITA RAMANI SUBMITTED TO IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF DEGTREE OF MASTER OF BUSINESS ADMINISTRATION (MBA) AFFILIATED TO UNIVERSITY OF PUNE. THROUGH ASM’s Institute of Professional Studies Pimpri‚ Pune – 411018. Batch (2012-14) ACNOWLEDGMENT The sense of contentment and elation that accompanies
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Customer Satisfaction in the Banking Industry Case Study – Barclays Bank of Kenya Ltd. Customer satisfaction is a major issue in almost all sectors. This can basically determine the success and profitability of a company as a satisfied customer would most likely to ‘spread the good word’ or would have be happy to do business again with the firm. It is an important theoretical and practical issue for market researchers and consumer researchers (Meuter et al‚ 2000). With positive results in most research
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RESEARCH PROPOSAL Name : Mr. Indika Thushara Asuramanna Reg. No: 50080200 Address : Thunbage‚ Udapotha‚ (Via kegalle) Telephone : (Off) - 033-2225051/2‚ (Mob) - 0777-315195 E-mail : thusha@iee.org ________________________________________________________ 1. Title : The attempt to analyze the influence of job characteristics & growth needs of an employee on job satisfaction of the Banking Assistants in Commercial Bank in Sri Lanka. 2. Research Problem : When
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genesis of automation in the banking industry in Nigeria can be linked to the on-going struggle by individual banks for survival and growth. Automation means the use of automatic equipment in place of manual labor‚ also can be the use of machine for four D’s task where the four D’s stands for Dangerous‚ Difficulty‚ Dirty and Dull. In Nigeria‚ Automatic Teller Machine technology is becoming more common than it ever was. ATMs appear to be mainly provided by banks in Nigeria. Yet‚ their widespread adoption
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Banking Industry The Banking Industry was once a simple and reliable business that took deposits from investors at a lower interest rate and loaned it out to borrowers at a higher rate. However deregulation and technology led to a revolution in the Banking Industry that saw it transformed. Banks have become global industrial powerhouses that have created ever more complex products that use risk and securitisation in models that only PhD students can understand. Through technology development‚
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