Report on Consumer Satisfaction at Big Bazzar Table of Contents 1. INTRODUCTION TO RETAIL INDUSTRY ……………………………………………………….2 2. PROFILE OF BIG BAZZAR ………………………………………………………..4 3. SAMPLING ………………………………………………………5 4. QUESTIONNAIRE ………………………………………………………...6 5. FINDINGS AND SUGGESTIONS..…….…………………………………….41 6. RECCOMENDATIONS AND CONCLUSION ………………………………………………………………49 INTRODUCTION: RETAIL INDUSTRY IN INDIA
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b) Mission of McDonald’s c) McDonald’s menu items d) Measures for consumer services by McDonald’s e) Delivery service f) Competitions g) Consumer’s complaints h) Questionnaire results 4. Conclusions 5. Recommendations 6. Appendixes: Questionnaire about the consumer satisfaction of services of McDonald’s in Changsha 1. Introduction As requested‚ this report is based on a market research on the consumer satisfaction of the services of McDonald’s in China. This report shows McDonald’s
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IMPACT OF CONSUMER PROTECTION AGENCIES IN NIGERIA: A STUDY OF CPC‚ CAFON AND CEON BY AMZAT SHERIFFDEEN ADEWALE MATRIC NO: 06076963 A PROJECT SUBMITTED IN PARTIAL FUFILLMENT OF THE REQUIREMENT FOR THE AWARD OF BACHELOR OF ARTS IN THE DEPARTMENT OF MASS COMMUNICATION‚ FACULTY OF MANAGEMENT AND SOCIAL SCIENCES‚ OLABISI ONABANJO UNIVERSITY‚ AGO-IWOYE‚ OGUN STATE. MARCH‚ 2012 CHAPTER ONE 1.0 BACKGROUND TO THE STUDY Consumer protection is defined as the efforts of the government and private organizations
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CUSTOMER SATISFACTION IN INDIAN BANKING SECTOR By‚ Sushanta Chakraborty PGDM 1st year‚ SEC B Roll No. 57 INTODUCTION Business need to attract and establish a customer market and would need to retain it through satisfaction. That is the key to its business performance (Johnson et al. 2000). In order to attain this goal‚ a company should have a high satisfaction rate from its clients. The increasing competition
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Banking Industry in UK 1.0 Introduction The UK Banking sector is the world’s third largest in terms of Return on capital & efficiency after USA and Japan. Around 3.5% of the total UK’s workforce is working in banking sector and it is providing services to 95% of the population. UK is considered as Investment Hub for Private Banking & Investment in the international Market. 2.0 Size and Importance of Banking Industry to National Economy The UK Banking sector is one of the largest sectors to the
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TITLE PAGE THE IMPACT OF COMPUTER SERVICES IN BANKING INDUSTRIES A CASE STUDY OF UNITED BANK FOR AFRICA (U.B.A) GUSAU BRANCH. BY ABDUL AZIZ SANIN BABA ADM NO: 10202 MARYAM ABDULLAHI ADM NO: 10209 SUBMITTED TO DEPARTMENT OF COMPUTER SCIENCE‚ ZAMFARA COLLEGE OF ART AND SCIENCE (ZACAS) GUSAU‚ ZAMFARA STATE. IN PARTIAL FULFILLMENT FOR THE REQUIMENNT OF THE AWARD OF PROFESSIONAL DIPLOMA C ERTIFICATE IN COMPUTER SCIENCE March‚ 2009. I APPROVAL PAGE This research work has been read‚ accepted and approved after
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The banking industry is the backbone of any monetized economy. The stage of development of this industry is a good reflection of the development of the economy. The banking industry in India is governed by Banking Regulation Act of India‚ 1949. Since 1949‚ this sector has undergone phenomenal reforms due to the efforts and the vision of the policymakers. The first phase of reform began with nationalization of the 14 banks in 1969. At this stage‚ priority sectors were identified and banking support
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EMPLOYEE SATISFACTION IN IT FIELD EMPLOYEE SATISFACTION Employee satisfaction is the individual employee’s general attitude towards the job. It is also an employee’s cognitive and affective evaluation of his or her job. What are factors influences / effects to employee satisfaction? It can include factors as following: 1. Organization development factors • Brand of organization in business field and comparison with leading competitor. • Missions and Vision of organization. • Potential
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INDIAN BANKING INDUSTRY Banking forms the back bone of the country. Banks are special as they not only accept and deploy large amounts of uncollateralized public funds in fiduciary capacity‚ but also leverage such funds through credit creation. They directly or indirectly affect the growth of the country. Banking in India has gone through different phases of nationalization and liberalization. In confront of American crisis‚ evolving technology‚ growing Indian economy and further liberalization
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Research Proposal Sample on Vodafone UK Customer Satisfaction Introduction In the business industry‚ it is important to gather customer to make the product and services sold. Therefore‚ keeping a customer is difficult in the business when it is in the starting stage. A business will find it harder to find prospective and loyal customer when operating abroad. And because of the economic problem that many countries are facing now‚ another challenge was revived; how to keep the customer
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