Executive Summary: The banking industry in Bangladesh has flourished over the years‚ making double-digit profit percentages‚ sustaining growth and surviving cut-throat competition while providing attractive returns to shareholders. However‚ the greed for more without befitting platform and fundamentals brings its own challenges and questions in people ’s minds. The image of the banking industry has many times been tarnished by several stories regarding the owners in recent media releases. Despite
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Banking Sector in Bangladesh Introduction The Jews in Jerusalem introduced a kind of banking in the form of money lending before the birth of Christ. The word ’bank’ was probably derived from the word ’bench’ as during ancient time Jews used to do money -lending business sitting on long benches. First modern banking was introduced in 1668 in Stockholm as ’Svingss Pis Bank’ which opened up a new era of banking activities throughout the European Mainland. In the South Asian region‚ early banking
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to perceived service quality (PSQ) which in turn would influence trust and brand effect (Poolthong and Mandachitara‚ 2009). This statement is also supported by Yeh& Li (2009) that pointed out that PSQ does have a significant impact on customer satisfaction which in turn would have a significant effect on trust. However‚ there are reported cases where even when the companies have increased their CSR fund‚ their customer’s are experiencing dissatisfaction with the organization
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CHAPTER ONE Introduction The Nigerian banking industry is one of the most dynamic and competitive industries in the Country. The banking industry has transformed rapidly in the last ten years‚ shifting from transactional and customer service-oriented to an increasingly aggressive environment in which competition for revenue is top priority. The Nigerian Bank can now fit into the global definition of bank. Consolidation of the Nigerian Banking sector is one of many reforms of the Gen. Obasanjo
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PHARMACEUTICALS INDUSTRY ANALYSIS –USING MAY & BAKER NIGERIA PLC. EMBA 14A GROUP 8 MEMBERS IFEYINWA OKONKWO TINA EBUEHI ADEWALE ADEDIRAN BOLA ADEROGBA ADEROGBA TAIWO OLUTOBI OLUFUNWA IFEANYI IBE 2010 8/13/2010 OVERVIEW Pharmaceuticals companies are very vital to the health care delivery systems in every country of the world. These companies are licensed to market‚ develop‚ research and distribute drugs for the prevention‚ treatment and cur of diseases and other medical conditions
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Customer Switching Behavior in the City Bank Ltd‚ Bangladesh A proposal Submitted in partial fulfillment Of the requirements for the degree of Master of Business Administration At Independent University‚ Bangladesh [pic] Research Proposal On Business Research Method (MBA-504) Submitted To Dr. Nadim Zahangir Lecturer Submitted By |Name |ID
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Proposal on Job Satisfaction of Bank Employees in Bangladesh. Submitted To Saroj Kumar Saha Professor Dept. of Accounting & Information Systems University of Dhaka. Submitted By Md.Shamim Hossain Roll: 13078‚ Section: A 13th Batch‚ BBA (AIS) Dept. of Accounting & Information Systems. University of Dhaka. Date of submission: 09/07/2011 Date:09/07/2011 Saroj Kumar Saha Professor Dept. of Accounting & Information Systems University of Dhaka
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Summary 1.0 Introduction 1.1 Research topic 1.2 Problem statement 1.3 Objective of the research 1.4 Objective of the research 1.5 Research ethics 2.0 Literature review 3.0 Methodology 4.0 Time plan 5.0 References 6.0 Appendices PROJECT TITLE AND SUMMARY (limited to 100 words) This paper deals with organisational structure and the impact it has on various dimensions of communication‚ such as information flow‚ several communication channels and their richness and
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whether you are receiving an acceptable level of customer service. The point of this course is to help you understand what customer service is and how to make it better whether you do it a for a living or deal with it at a consumer-level. This proposal shows that good customer service is crucial to any business firm. It also elaborates on how customer service quality can be improved to help a firm Backround Customer service is vital to the ongoing success of a company. Customers needs
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Research Proposal Customer Satisfaction in the Restaurant Industry Part I: Research Proposal I-1. Research Background In today’s competitive dynamic environment it is crucial to maintain existing customers and gain new ones. This goes for the restaurant industry as well‚ where not only the quality of the food plays a major role‚ but also the quality of the service itself. This has been recognized by the restaurant X which offers traditional Greek food. Due
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