General intelligence can be defined as “the general efficacy of intellectual processes” (Ackerman‚ Beier‚ and Boyle‚ 2005). In relation to modern organizations‚ it is generally believed that individuals with higher intelligence are more desirable as they will have higher task performance; this belief has been held for more than 90 years (Viswesvaran and Ones‚ 2002). Furthermore‚ general intelligence can be divided into two different sets of abilities as Cognitive Intelligence and Emotional Intelligence
Premium Emotion Emotional intelligence Intelligence
attracted considerable research attention. The existing customer satisfaction literature is dominated by two theoretical perspectives: the service profit chain (Heskett et al‚ 1994) and SERVQUAL (Parasuranam‚ Zeithmal & Berry‚ 1985). In brief‚ the service profit 1 chain posits a positive relationship between staff satisfaction‚ service quality and
Premium Service system Process management Customer service
(CHIROMO BRANCH) BY KERUBO PHELLISTERS OMARI A RESEARCH PROPOSAL SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF DIPLOMA IN HUMAN RESOURCE MANAGEMENT TO THE KENYA INSTITUTE OF MANAGEMENT JULY 2013 DECLARATION Declaration by Student This research is my original work and has not been presented to any other examination body. No part of this research should be reproduced without my consent or that of the
Premium Leadership Trade union
THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND CONFLICT MANAGEMENT STYLE 1. Introduction Conflict is not something new to us. Every single day we might involve in the conflict. Conflict has occurred since the existence of human beings. Conflict occurred either in person or between other individuals. Conflict can happen when we faced negative situation with family‚ colleagues‚ supervisor‚ customers and others. The early approach of conflict assumed all conflict was negative and to
Premium Management
Emotional Intelligence in Brave New World In Aldous Huxley’s Brave New World‚ both the world and its people are designed to disallow deep feeling and passion. But‚ assuming the citizens of Brave New World are human‚ is it really possible for humans to exist as social‚ thinking beings without true emotion? What is emotional intelligence? For years people have been asking that same question. Emotional intelligence was first discovered in the 1930s by Edward Thorndike‚ but the term was still unfamiliar
Premium Emotional intelligence Psychology Emotion
MPA 603: RESEARCH METHODS AND COMPUTER APPLICATIONS RESEARCH PROPOSAL STUDENT NO: 201006692 LECTURER: DR. NORBERT MUSEKIWA DATE: 14 OCTOBER 2013 TOPIC: GENDER EQUALITY IN POILITICAL PRACTICE; A study of the evolution of female political practice in Botswana from 1966- 2009 TABLE OF CONTENTS ABSTRACT……………………………………………………………………………………………………………………….3 CHAPTER 1 i. STATEMENT OF THE PROBLEM…………………………………………………………………………………………………….3 ii. RESEARCH QUESTIONS………………………………………………………………………………
Premium Politics Women's rights Political science
Time scale This research will take two months to be completed. Therefore the time schedule is mentioned using the following timeline. Week one: bookings of hotels for the focus groups Hiring of cars Week two: collection of data through projective techniques (sentence completion and word association) in Nairobi Week three: carrying out of focus groups in city center and Westlands Week four: carry out focus groups in South C and Embakasi Week five: carry out
Premium Nairobi
United Kingdom but also to the different economies across the world (Weick 2003). The SMEs are commonly described as institutions sitting on pletiful of knowledge that is entailed within the head of individuals. Moreover‚ according so several research studies‚ this knowledge is usually contained but scattered through a number of information systems that are entailed within the organization (Weick 2003). As such‚ these systems of informations are useful to any business as they host a number of
Premium Knowledge management
INTRODUCTION: The earth has become a global village in this century by virtue of electronic media. People have the whole world at the palm of their hands. Radio‚ television‚ telephones and computers are now considered as comparatively old-aged things as we have laptops‚ palm tops‚ I-pads‚ tablets and Smartphone’s now through which we can access the information via Google and YouTube about that exact thing which we want to have. Besides information‚ infotainment and communication are widely used
Premium Facebook Social network service
CHAPTER ONE INTRODUCTION OF THE STUDY 1.1 Introduction This chapter provides the background of the study‚ statement of the problem‚ objectives of the study‚ research questions‚ significance of the study‚ limitations of the study and the scope of the study. 1.2 Background of the Study Supplier Management is a set of principles‚ processes‚ templates‚ and tools that help companies maximize relationship value and minimize risk and management overhead over the entire supplier relationship
Premium Supply chain management Inventory Supply chain