146 A study on the customer satisfaction and customer loyalty of furniture purchaser in on-line shop Yongju Jeong and Yongsung Lee Department of Business Administration‚ The University of Incheon‚ Incheon‚ South Korea Abstract Purpose – The paper intends to explore the influencing factors on customer satisfaction and customer loyalty in the internet shopping mall through service quality based on the data obtained from furniture purchaser. Design/methodology/approach – The research model and
Premium Retailing Regression analysis Factor analysis
Executive Summary The word Super market literally means a large shop selling food‚ drink‚ household goods‚ etc. People choose what they want from the shelves and pay for them as they leave. Basically‚ a Super Market is a one floor large area consisting of the daily goods that are bought by households. The daily goods include all the fast moving consumer goods like households‚ groceries‚ stationeries‚ cosmetics‚ etc. These include fresh meat‚ fruits‚ vegetables to frozen food stuff etc. The
Premium Retailing Grocery store Supermarket
KHANDELWAL COLLEGE OF MANAGEMENT STUDIES A MARKET SURVEY REPORT On SATISFACTION TOWARDS THE RIDER ON THE YOUNG BAJAJ BIKE SUBMITTED FOR THE PARTIAL FULFILLMENT OF THE DEGREE BACHELOR OF BUSINESS ADMINISTRATION. SUBMITTED BY UNDER GUIDANCE CERTIFICATE Date……………… ACKNOWLEDGEMENT I would like to take this opportunity to express my deep gratitude to all those who‚ directly
Premium Bajaj Auto
more market share by providing notably better customer service. Executives know that to stand out in a crowded field of competitors‚ customer service is a very critical component in achieving and maintaining a high level of customer satisfaction. When pressures move the organization to meet only performance goals and measurements such as overhead absorption‚ shipping dollar targets‚ labour efficiency‚ purchase price variance and the like‚ however‚ customer service often takes a back seat to these other
Premium Bank Customer satisfaction Customer service
summary 2 2. Introduction 2 3. Asda: An overview 3 4. HR functions at Asda 3 5. People management principle at Asda 4 6. Leadership approaches at Asda 5 7. Organizational culture at Asda 6 8. Group behavior in Asda 7 9. HR issues at Asda 7 10. Recommendation to overcome 8 11. Conclusion 9 12. References 10 TABLE OF CONTENTS 1. Executive summary Asda is the UK’s second largest retailing company. It is operating its business in good number countries. It has
Premium Asda Leadership Management
fast food stores and their impact on customer sales and satisfaction” By:- Rajul Bhardwaj Lecturer‚ Faculty of Management Studies‚ Gurukul Kangri University‚ Haridwar(Uttarakhand)‚ India Table Of Contents:- Chap-1 Introduction 1.1 Global Retailing Industry..…………………… 1.2 The Far East Experience..…………………… 1.3 The Changing Food Retailing sector in Asia.. 1.4 Recognition of a Problem……………………… 1.5 Objectives of the study………………………… Chap-2
Premium Retailing Fast food
Report on the ASDA supermarket chain History Asda is a leading nationwide supermarket market chain in the United Kingdom. The chain offers food‚ clothing and general merchandise products. Asda became a subsidiary of the giant American retailer‚ Wal-mart in 1999. Wal-mart is the largest retailer in the world. Asda was co-founded in 1965 by two farming brothers from Yorkshire and Noel Stockdale. The chain initially started with just a few stores offering dairy products and general groceries
Premium Asda Supermarket Wal-Mart
BANGLADESH RESEARCH PUBLICATIONS JOURNAL ISSN: 1998-2003‚ Volume: 7‚ Issue: 4‚ Page: 437-445‚ November - December‚ 2012 THE DRIVERS OF CUSTOMERS’ SATISFACTION OF AIRTEL BANGLADESH LIMITED M. S. Hossain1*‚ M. A. Hossain2 and M. J. A. Siddikee3 M. S. Hossain‚ M. A. Hossain and M. J. A. Siddikee (2012). The Drivers of Customers’ Satisfaction of Airtel Bangladesh Limited. Bangladesh Res. Pub. J. 7(4): 437-445. Retrieve from http://www.bdresearchpublications.com/admin/journal/upload/09366/09366.pdf
Premium Customer service Arithmetic mean Customer
19.8% | |Front load 9.7% | IMPACT OF HAVING WASHING MACHINE The total number of branded washing machines selling in India is about 60 lakhs and the current market penetration is about 2%‚ the Highest being 8% in the urban areas. Last year the washing machine recorded a growth of
Premium Laundry
Conclusion In today’s world customer satisfaction is one of the most important elements in doing business. It is important for a manager to recognise the weak points‚ so that these can be improved. This report exemplifies the most important variables which influence the customer satisfaction of Subway. Field research has been done in the form of a questionnaire. Consequently‚ the data was analysed and the research question was answered. The variables used for this research are: Age‚ gender‚ income
Premium Public transport Confidence interval Subway