CHAPTER ONE INTRODUCTION 1.0 Background of the study of Job Satisfaction and Employee Performance in Total Nigeria Plc. The Total Nigeria PLC is a privately held‚ owned and managed industrial lubrication‚ oil and gas manufacturing company spread across the geographical regions and districts in Nigeria. The company has been a part of the Nigeria manufacturing landscape since 1962 and has earned the reputation as one of the key suppliers for lubrication equipment‚ oil and gas products in the industry
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Journal of Business and Social Science Vol. 3 No. 16 [Special Issue – August 2012] The Impact of Service Quality‚ Customer Satisfaction and Loyalty Programs on Customer’s Loyalty: Evidence from Banking Sector of Pakistan. Samraz Hafeez SZABIST Islamabad‚ Pakistan. Bakhtiar Muhammad Faculty Member SZABIST Islamabad‚ Pakistan Abstract Top organizations know that the road to success runs through their customers. Hence in today’s world‚ the companies who do not provide value to their customers bring
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Background Customer satisfaction‚ a business term‚ is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard. In a competitive market place where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. Customer satisfaction is an ambiguous
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How to write business proposals that persuade clients and win contracts Your Proposal Must Persuade Business proposals are written for one reason - to win business. You win business when your proposals persuade clients that your solutions are better than your competitors. So‚ as you start to write your proposal‚ bear in mind that your main objective is to persuade the reader to buy your service. Persuasion takes four steps Your proposal will persuade the reader if you do four things: 1. Understand
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and services 3 Long Term Aim of Business 3 Objectives 3 S.W.O.T. Analysis 3 3) Market Analysis 4 Target market 4 Profile of competitors 4 Competitive advantage 4 Benefits to clients 5 4) Marketing/Sales Strategy 6 Marketing strategy 6 Pricing 6 Advertising and Promotion 6 Sales Strategy 6 5) Research & Development 7 Process 7
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relax for the same time. Measuring and managing customer satisfaction is important for the survival‚ development and success of the tourism business (Sirakay‚ 2003). Customer’s satisfaction is the main concern for every resort and hotel in order to keep the customers loyal to the resort and make them permanent visitors. It is believed that higher level of customer satisfaction may result in higher levels of repurchase. When measuring customer satisfaction‚ the basic premise is that consumers reflect
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Chapter 1 The Problem and Its Background Introduction In a business accounting context‚ the word inventory is commonly used in American English to describe the goods and materials that a business holds for the ultimate purpose of resale. In the rest of the English speaking world stock is more commonly used‚ although the word inventory is recognized as a synonym. In British English‚ the word inventory is more commonly thought of as a list compiled for some formal purpose‚ such as the details
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MICROFINANCE AWARENESS AND IMPACT IN KENYA: A CASE OF NAIROBI COUNTY 1 Table of Contents CHAPTER ONE ............................................................................................................................................... 3 INTRODUCTION ............................................................................................................................................. 3 1.1 Background of the Study ................................................................
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Concerning the disconnect between academia and the business world‚ the classic adage comes to mind: “He who can‚ does. He who cannot‚ teaches” (Shaw‚ 1903). However‚ this essay does not aim to address whether or not academicians are fundamentally incapable of functioning in real-world business application‚ but rather compare and and contrast the theoretical and practical differences between “formal research” and “business proposals”. As a two-part essay‚ the discussion will continue‚ then‚ to examine
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Business Proposal - Thomas Money Service‚ Inc. Scenario Reginald G. Jackson‚ Sr. ECO561 October 29‚ 2012 Susan McMaster Business Proposal - Thomas Money Service‚ Inc. Scenario The following pages will discuss the subsidiary of Thomas Money Service‚ Inc.‚ Future Growth Inc. (FGI). It will be presented as a business proposal with an emphasis on product differentiation‚ increasing revenue‚ and maximizing profit. As there is an absence of historical data‚ many assumptions must be made. Although
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