Major Research Project [For the partial fulfillment of requirement towards degree in Master of Business Administration (MBA)‚ 2009-11 of Devi Ahilya Vishva Vidhalay (DAVV)‚ Indore] On “An evaluative study on the factors influencing customer satisfaction in BIG BAZAAR in Indore” Guided By: Submitted By: Mr. Giriraj Godani Hareram chouhan MBA IV Semester
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NATIONAL OPEN UNIVERSITY OF NIGERIA SCHOOL OF ARTS AND SOCIAL SCIENCES COURSE CODE: PCR 276 COURSE TITLE: PERCEPTION AND CONFLICT 1 2 COURSE GUIDE PCR 276 PERCEPTION AND CONFLICT Course Developer/Writer Godwin Ogheneochuko Unumeri (M.Sc.) Author‚ Social Scientist and Independent Researcher‚ Lagos‚ Nigeria. Course Editor Dr. Hammed T. Ayo Department of Guidance and Counselling Faculty of Education University of Ibadan Course Co-ordinator Durojaye Oyedolapo
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Report on Abortion Executive Summary For the course “Reporting in English” a small research about the topic abortion has been done. In this report an explanation of the research concerning abortion will be given. The main question of the research is: What are the attitudes and beliefs concerning abortion of people nowadays?. In chapter 1 a brief introduction is provided including the research question and sub-questions as well as general summary of the research topic “abortion”. In
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Introduction to customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS
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Running head: MARKETING AUDIT WALMART Marketing Audit: Wal-Mart Jodie Outlaw MKT/551 University of Phoenix Online Daniel Oakland November 18‚ 2006 Executive Summary Sam Walton ’s first venture as a milk boy is when he understood the value of a dollar and the knowledge of how far a dollar could take one in life. From Sam ’s first five and dime stores in the 1950 ’s to his opening of the first Wal-Mart in Rogers‚ Arkansas in 1962‚ no one could have predicted the enormous success
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Wal-Mart is the largest grocery chain in the world‚ second largest company on Fortune’s 500 2012 list‚ and the largest employer in North America. Wal-Mart is faced with many dilemmas and issues that can be expected of such a large and imposing organization. These problems include environmental issues‚ employee’s issues‚ leadership issues‚ supplier issues and creating an uncompetitive market. This is not an exhaustive list‚ and Wal-Mart has other dilemmas as well‚ but this paper will concentrate on
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Wal-Mart is the world’s largest retailer‚ but controversy surrounds their operating practices (Ferrell‚ Fraedrich‚ & Ferrell‚ 2013). The company known for significant sales profits‚ a large employee base‚ and the everyday low price provided to consumers is clouded by the pressure applied to suppliers requiring continuous reduction in pricing (Smith & Young‚ 2004). The small startup company that has grown to a multitude of stores across several countries does have some positive impact‚ but is it overshadowed
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lawsuits 1. How should these lawsuits be resolved: legally‚ morally‚ and practically? Legally‚ morally and practically I believe Wal-Mart should be fined in order to prevent further discrimination against women. Clearly this is a culture they have created within the organization therefore being carried out nationwide throughout all Wal-Mart locations. Since Wal-Mart entered the market they have opened many stores creating more business for themselves while taking some from their competitors such as
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Customer Service Research Paper Before I get into further analysis of my own personal experience‚ I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent‚ smaller businesses
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quality‚ perceptions of service quality and customer satisfaction (Section 1). Should sport service managers prioritize one of them? If yes‚ which and why (Section 2)? Support your arguments with sport examples. Section 1 In the current economic climate‚ affected by trade liberalisation and globalisation organisations face a highly competitive market. Due to such‚ there has been a shift from production-led philosophy to that of a customer-focused approach (Gronroos 1982). This customer-focused approach
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