“Phenomenal promises that mean business”‚ Management Review‚ March‚ pp. 18-23. Fitzsimmons‚ J.A. and Fitzsimmons‚ M.J. (1998)‚ Service Management: Operations Strategy and IT‚ Irwin/McGraw-Hill‚ New York‚ NY. ¨ Gronroos‚ C. (1987)‚ “An applied service marketing theory”‚ Working Paper‚ No. 57‚ Swedish School of Economics and Business Administration‚ Helsingfors. ¨ Gronroos‚ C. (1988a)‚ “Service quality: the six criteria of good perceived service quality”‚ Review of Business‚ Vol. 9 No. 3‚ pp. 10-13. ¨
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preserving in the face of competing land uses‚ this essay analyzes the benefits that our biodiversity continues to provide us with in modern society. Throughout this analysis‚ relevant examples are drawn from published studies‚ as well as practices of organizations / individuals from other countries. Today‚ the primary forests in Singapore are confined to areas such as the Bukit Timah Nature Reserve and the Central Catchment Nature Reserve. These places provide one of the few remaining locations in
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been over a 50 years now since the time the city of Singapore wasn’t a developed county with an average individual GDP (Growth domestic Product) less than $320. But now‚ Singapore is considered one of the highest GDP in the world‚ exceeding $60000 and because the sixth highest in the world based on Central intelligence Agency figures. Singapore is also considered as one of the fast economic growing countries in the world. Singapore is an important hub for South -East Asia. It was traditionally
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time‚ it had grown to one of the largest food service company and holds a strong position in the market. The company is built out of five major activities; Operation‚ Development‚ Finance‚ Marketing‚ Human Resource (Bized‚ 2006). Using the PEST and SWOT analysis‚ this report attempts to observe the structure inside McDonald Corporation and its adaptability level to the external environment. Some possible future strategies were also mentioned within‚ consisting what sort of movement the company might
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"Given the limited land available in Singapore‚ is it wise to set aside some areas as nature reserves?" Singapore‚ officially known as Republic of Singapore is a beautiful country in Southeast Asia. It comprises of 63 islands and the main island is known as the Singapore Island or Pulau Ujong in Malay. The territories of the country are expanding rapidly through land reclamation. The land reclamation process have increased its land area from 581.5 km2 in the 1960s to 718.3 km2 presently. After
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An Airbus A380 plane operated by Singapore Airlines was forced to make an emergency landing in Azerbaijan due to loss of cabin pressure. The plane was flying from London to Singapore and had 467 passengers and 27 crew members on board. The airline said that oxygen masks were deployed and the aircraft landed "uneventfully" at the Baku airport. It said that none of the passengers or crew was injured and that it was investigating what caused the problem. Nathan Phelps‚ an electrical supervisor from
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Leading Asia-Pacific carrier Singapore Airlines (SIA) is caught between a rock and a hard place‚ much like any other airline in this prolonged global recession. Positioned as a premium global brand‚ SIA is struggling in 2009 to offset a decline in demand in the commercial sector. This‚ coupled with losses from hedging fuel‚ higher unit costs‚ and taking delivery of five Airbus 380s by January 2010 or risk paying heavy penalties for delay‚ the airline‚ which flies to about 35 countries‚ must rely
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Colonialism in Singapore Asian Studies Grade 9 Singapore was colonized for quite a lot of years‚ from around 1819 until 1965. The British‚ Japan and Malaya colonized Singapore during 1819 to 1965. The British colonized Singapore from 1819 till 1963. But during these 144 years‚ Japan also colonized Singapore and colonized them for 3 years‚ in 1942 till 1945 during the World War II. The British only fully colonized Singapore in 1824. In that time the British did colonize Singapore. They
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revises material from Kwa Chong Guan‚ "From Temasik to Singapore: Locating a Global City State in the Cycles of Melaka Straits History" in Miksic‚ John & Low‚ Cheryl-Ann (eds) Early Singapore 1300s to 1819: Evidence in Maps‚ Texts and Artefacts p125-139‚ De Coutre’s Proposal for a fort on Singapore and Sentosa‚ c.1625 (A/Prof Peter Borschberg’s website at www.borschberg.sg)‚ and Kwa Chong Guan‚ Derek Heng and Tan Tai Yong (2009) Singapore: A 700-Year History‚ From Early Emporium to World City
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SATISFACTION AT ISS FACILTIY SERVICE COMPANY (CLEANING SERVICE) Kalyan Malla Bachelor’s Thesis May 2012 Degree Programme in Facility Management To0urism‚ Catering and Domestic Services DESCRIPTION Author(s) MALLA‚ Kalyan Type of publication Bachelor´s Thesis Pages 57 Confidential ( ) Until Date 07.05.2012 Language English Permission for web publication (X) Title SERVICE QUALITY AND CUSTOMER SATISFACTION AT ISS FACILTIY SERVICE COMPANY (CLEANING SERVICE) Degree Programme Degree Programme
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