HRM Individual Assignment 2 –Ritz-Carlton Hotels Introduction: The Ritz-Carlton Hotels was primarily a management company operating 38 hotels and resorts across the globe by the end of 2000. The primary growth strategy for the Ritz-Carlton Hotels is to obtain management contracts for new hotels and resorts around the world. One of the important processes of the new hotel opening process is to staff the hotel. In order to hire the right person for their company and hotel‚ they have specific selecting
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owned or franchised. In order to keep customers satisfied and coming back to stay at a Marriott they need to keep a good reputation. c. Marriott would tend to own its hotels in resort areas because the people will be more focused on the quality and upkeep of the hotel itself. By Marriott providing good quality in resort areas it will help them gain more business in downtown areas due to the customers’ previous experience. In downtown areas it is also more difficult to find a high quality hotel.
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everything is done in a standard way to maintain the quality. For example S.O.P may be used in housekeeping to make sure every step taken in cleaning a room is done exactly the same way for the whole hotel or resort; this is done so the management knows that the quality and standard of the hotel or resort will be maintained. There are many benefits of the S.O.P in an organization‚ not only for the management but for employees as well. S.O.P will act as a guideline for employees on how to
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Case Study 6-A Summary: The economy is down due to recession and a Florida hotel resort is trying to change their cleanliness policy to bring customers back. To do this‚ the hotel managers propose the “$10 dollar test”. The cleaning staff clean rooms based off of an instructional video. The manager observes them and then picks one random room to inspect. If the room is clean to the manager’s expectations‚ he or she will leave ten dollars. However‚ the manager will subtract a dollar for every mistake
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city is popular as an artistic hub of religious activities‚ music‚ literature and art. Where to stay: Posadas offers the best hotels‚ lodging‚ breakfasts and meals to make your trip as enjoyable as possible. The names of Maitei Posadas hotel and resort‚
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accommodation facilities are nestled close to the beautiful attractions like the Grampians National Park‚ giving you a closer view of the exotic wildlife. The accommodation Torquay Victoria allows a stunning expedience of the opulent beaches and the upscale resort towns that are perfect for quiet and calming family holidays where you get to spend some special moments with your dear ones. The townhouses‚ allotted for holidaying groups are designed tastefully and comprise all the requirements of a daily
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public facilities in order to attract more foreign visitors. As a result of the impressive economic growth‚ one cannot stop being amazed by the amount of land-related development projects which are going on in Malaysia presently. More hotels‚ resorts and business centres have sprouted everywhere. Light Rail Transit project has been constructed and near completion. All these development attempts to set Malaysia as a centre for holidaymakers and foreign investors. Hotel industry in Malaysia
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Camping in the Wilderness vs. Vacationing at a Resort Every year millions of families take a family vacation to get away from reality and be able to relax. Some families like to go camping out in the wilderness‚ while others go to a fancy five-star resort. Both camping and vacationing at a resort can be fun and relaxing‚ but there are many differences of the two‚ such as‚ the amount of effort to set up and get prepared‚ the comfort level‚ and the surroundings. When camping in the wilderness‚
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COMPANY OVERVIEW MGM Resorts International is a Paradise‚ Nevada based corporation that brands itself as a global hospitality company. It is the second largest gaming company in the world by revenue - about US$6 billion in 2009. It owns and operates 15 properties in Nevada‚ Mississippi and Michigan‚ and has 50% investments in four other properties in Nevada‚ Illinois and Macau‚ China. The company began as MGM Mirage on May 31‚ 2000‚ with the merger of MGM Grand Inc. and Mirage Resorts Inc. In the mid-2000s
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Intercontinental hotels group. Why did we chose Intercontinental Hotels Group -‐ multi product company -‐ international company -‐ service company -‐ specific customer group -‐ potential for expansion such as: o life style o brand expansion o diversification o integration What do we find interesting/appealing
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