Meeting the New Standard© Improving the Guest Experience at the Walt Disney World Resort Strategic Consulting Josh Buchanan Matthew Covarrubias James Gillis T.J. Lovejoy Craig Wuollet December 3‚ 2007 Executive Summary 3 Disney’s Guest Expectations 4 The Cast as a Core Competency 4 The New Cast Member Standard 5 Disney’s Cast Basics 5 Determining the Drivers of the New Standard 5 Do Cast Members feel valued? 5 Is Management creating an environment
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Nestled within one of Florida’s most frequented tourist attractions‚ Orlando’s Walt Disney world‚ is the Contemporary Resort. One of Disney’s most popular and diverse hotels‚ the Contemporary is a prime-time location for both business and vacation overnight accommodations. The Contemporary boasts a tremendous tram system which provides easy travel to and from its pristine location alongside transportation to any and all Disney theme parks. Within their beautiful building‚ the Contemporary has numerous
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Walt Disney World Vacation Taking a family vacation can make things tricky and exhausting. Just getting the basics arranged can cause stress. Take a four day trip to Walt Disney World; it can be a lot more to plan than you think when you live a few states away. Luckily‚ I have the coolest stepmother ever; she has planned a whole trip to Walt Disney World in Orlando‚ Florida‚ and has agreed to take me and my 3 year old daughter. I just can’t believe how excited and dedicated my stepmother is to
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Land: a world of fun and wonder. It really is a excellent spot for other‚ vacations and anniversaries celebrations. But on top of that‚ It is a kind of a magical location exactly where your kids can have the best time they may have as children and you will obtain the young child within you also. Disney cruises enables you to experience the miracle of Disney Property in the magnificent‚ yet inexpensive‚ cruise trip line. Walt Disney Vacation resort has different types of holiday resort rooms. Essentially
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focus of this report. Issues and opportunities that the organization faces will also be looked at. Disney is a well- known organization that has been around for years. Walt Disney has been bringing happiness and pulling people together around the World. This essay will give an in-depth insight into what the organization hold for the future as well as delving into the past. History “For more than nine decades‚ the name Walt Disney has
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Nov 2012‚ <http://disneyworld.disney.go.com/parks/magic-kingdom/new-fantasyland/> Time Travel‚ 2012‚ ‘Kuala Lumpur: Need to Know’‚ viewed 15 Nov 2012‚ <http://www.time.com/time/travel/cityguide/article/0‚31489‚1994946_1994944‚00.html> World Travels‚ 2012‚ ‘Kuala Lumpur Climate & Weather’‚ viewed 15 Nov 2012‚ <http://www.wordtravels.com/Cities/Malaysia/Kuala+Lumpur/Climate> Appendences
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was at the time known as The Disney Brothers Studio. It was established by Roy and Walt Disney. The company rapidly began to expand and introduced the world to Mickey and Minnie Mouse. They are the image of the Disney Company. During the 1940’s Disney issued its first stock‚ this made it growth as a company. The Disney Company expanded to the world of television and written entertainment with the opening of a theme park. Disneyland was opened on July 17‚ 1955. Walt dream was to open different theme
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are 1. History of Disney World 2. Physical Layout 3. Rates/times/accommodations I just don’t really know how to get things going about the history need some help please History is all about facts‚ figures‚ and influence. History of Disney World 1. Conception - Where was the idea conceived? Was Disney World planned‚ or did it evolve? 2. People Involved 3. Opening Day 4. Disney World Today (This could also be your first point) Physical Layout 1. Location in World/US/Region/State/County
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Planning a Walt Disney World can be not only rewarding but fun. There are many things to think about before a spot is even reserved like hotels‚ dining plans‚ and even what kind of ticket should be purchased. It can be a fun process‚ and the whole family will have fun deciding what they want to do during the vacation‚ and there are so many options to choose from! I knew quite a bit about planning a Disney World vacation before I started. I learned a lot from the last time I went‚ and had help planning
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Disney World Hidden from the general public‚ deep in the bellies of Walt Disney World‚ under the Cinderella Castle is where the famed Disney Operational Command Center. In this technological wonder‚ the underground bunker handles over 30 million annual visitors. It is a true art form when come to how the megaresort‚ Disney World conduct its crowd control during the busiest times of the year. Yet‚ the theme park operators must figure out how to speed up the pace even more. In a world of short
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