org/wiki/Customer_relationship_management). The chart below shows the functions that CRM is involved in as mentioned above. (http://crm.manufacturer-supplier.com/) The goal of CRM is to help businesses use technology and human resources to have a better understanding of the behavior of customers and the value of
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The banking industry is the backbone of any monetized economy. The stage of development of this industry is a good reflection of the development of the economy. The banking industry in India is governed by Banking Regulation Act of India‚ 1949. Since 1949‚ this sector has undergone phenomenal reforms due to the efforts and the vision of the policymakers. The first phase of reform began with nationalization of the 14 banks in 1969. At this stage‚ priority sectors were identified and banking support
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PERFORMANCE BASED COMPENSATION "" HOW IT CAN BE USED STRATEGICALLY IN TODAY’S COMPETITIVE WORKFORCE 1) Definition of Performance Based Compensation Performance based compensation can be defined as programs implemented for recognizing employees’ contributions. Different programs differ according to four different features‚ namely‚ the payment methods‚ the frequency of payout‚ ways of measuring performance and choice of which employees are covered. Performance based compensation is extremely important
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Title Consultation for the Bank of China bad customer services experience and less professional image in investment image. Project Requirements Bank of China is one of main bankers in banking industry. BOC has around 200 branchs in Hong Kong area. It provided allround banking servics such as account services‚ cash deposite‚ MPF‚ investment services‚ credit card‚ currency exchange and loan services etc...... Due to Bank of China established in Hong Kong 100 years‚ their major customer is in
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Performance Management and Performance Based Pay Compensation and Benefits MGT 548 Cardinal Stritch University Group MSM 3-356 Instructor: Rafael Viscasillas 7/25/05 Table of Contents Performance based pay is an effective way to adequately distinguish between the best and worse performers within the company structure. Commonly referred to as merit pay or skill based pay‚ performance based pay is a compensation system designed to reward employees for attaining additional skills or for
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PERFORMANCE-BASED ASSESSMENT Performance based assessment is most commonly known as and educational assessment which judges the student knowledge and skills based on observation of the student behavior or the inspection of students products. On the other hand‚ standardized testing is a written form test‚ which measures the temporary understanding of facts and skills. As a result of standardized testing outcomes being temporary‚ the genuine of this testing type is obsolete. Hence‚ I will argue that
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Performance based budgeting The budget remains the single most important issue facing the courts. Since the financial crisis of 2008‚ the budgets for the federal judiciary have been decreased roughly 8 percent‚ i.e. $555 million from $7 billion a year. The judiciary reduced its overall workforce through layoffs by 5‚400 court staff‚ which is roughly one quarter of its total workforce. Unfortunately‚ the organization has to follow the budgets. Budget cuts are gradually harming court system and
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FINANCAIL PERFORMANCE Performance is used to indicate firm’s success‚ conditions‚ and compliance. Financial performance refers to the act of performing financial activity. In broader sense‚ financial performance refers to the degree to which financial objectives being or has been accomplished. It is the process of measuring the results of a firm’s policies and operations in monetary terms. Financial performance analysis includes analysis and interpretation of financial statements in such a way that
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Resource Based View and Porter’s Five Forces Analysis on Unilever Content 1. Introduction 3 1.1. Concepts of Resource Based View and Porter’s Five Forces 3 1.2. Brief Introduction of Unilever 3 2. Resource Based View Analysis of Unilever 4 2.1. Value System 4 2.2. Objectives and vision 5 2.3. Management structure 5 2.4. Human resources 6 2.5. Image of the company and brand share equity 6 2.6. Physical assets and facilities 7 2.7
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www.ajbms.org ISSN: 2047-2528 Asian Journal of Business and Management Sciences Vol. 1 No. 2 [157-165] MERGERS IN BANKING INDUSTRY OF INDIA: SOME EMERGING ISSUES Dr. K.A. Goyal Convener & Head‚ Management Department‚ B.N.P.G. College‚ Udaipur. Vijay Joshi Research Scholar‚ Department of Business Administration‚ UCCMS‚ MLSU‚ Udaipur. ABSTRACT The world of competition is like a jungle where monsters gobble smaller ones therefore one has to be competent enough to win the rivalry. There are
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