percent. According to the M. Narasimham’s Committee it was one of the reasons for the poor profitability of banks. Similarly‚ the Cash Reserve Ratio- (CRR) was as high as 15 percent. Taken together‚ banks needed to maintain 53.5 percent of their resources idle with the RBI. 2. Directed Credit Programme : Since nationalization the government has encouraged the lending to agriculture and small-scale industries at a confessional rate of interest. It is known as the directed credit programme. The
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Review core capabilities. Core capabilities are critical issues in operations management. Why are core capabilities an asset? Are there any instances in which a firm’s core capabilities can be a liability rather than an asset? In general‚ core capabilities are an organization’s key ability that sets it aside from competitors. According to Qfinance‚ the definition of core capabilities is a key ability or strength that an organization has acquired that differentiates it from others‚ gives it
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Information Systems Research Vol. 21‚ No. 2‚ June 2010‚ pp. 249–270 issn 1047-7047 eissn 1526-5536 10 2102 0249 informs ® doi 10.1287/isre.1080.0220 © 2010 INFORMS Technological Frames‚ Organizational Capabilities‚ and IT Use: An Empirical Investigation of Electronic Procurement J. Mack Robinson College of Business‚ Georgia State University‚ Atlanta‚ Georgia 30303‚ amishra@gsu.edu Robert H. Smith School of Business‚ University of Maryland‚ College Park‚ Maryland 20742‚ ragarwal@rhsmith
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Amarsingh’s behavior violated corporate policy about the treatment of customers‚ being terminated appears to be a drastic decision. Customers traveling today are more frustrated by delays and perceived service lapses. As the vice president of JetBlue‚ I would look at the situation and come up with a solution to better protect my employees as well as send a clear message that we are committed to customer service. The employees are trained on how to respond to irate customers‚ but all scenarios
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Table of Contents Capability Maturity Model (CMM) 3-6 People Capability Maturity Model (P-CMM)... 7-8 Software Acquisition Model (SA-CMM) 8 Capability Model Model Integration (CMMI) 9-11 CMM and ISO 9001 11-12 A process is "a system of operations in producing something ... a series of actions‚ changes‚ or functions that achieve an end or result" (Webster’s Dictionary). With the growing emphasis
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one physical location to another. Computers and communications equipment can be connected in networks for sharing voice‚ data‚ images‚ sound‚ or even video. A network links two or more computers to share data or resources such as a printer. All of these technologies represent resources that can be shared throughout the organization and constitute the firm’s information technology (IT) infrastructure. The IT infrastructure provides the foundation or platform on which the firm can build its specific
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will introduce the Ten Essential Shared Capabilities (ESC‚ 2011) and values based practice and discuss what this means for mental health professionals. I will then relate my practice to the ESC’s and value based practice and link in elements of these frameworks into my practice. To maintain anonymity and with the NMC code (2008) in mind I have changed the name of the patient discussed. 10 ESCs in mental health practice The ten essential shared capabilities or ESC’s were originally developed in
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JetBlue Airways Case Study Analysis Problem Definition The situation described in “JetBlue Airways: Regaining Altitude” is one that‚ unfortunately‚ more than a few people have experienced. The many problems that unfolded in the course of only a few short days‚ were all caused by one main issue‚ a lack of communication and communication training in a crisis situation. Company Objectives What once was a vision has now become a reality that defines JetBlue as a company. Neeleman
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Core IT Capabilities Information technology (IT) is the application of computers and telecommunications equipment to store‚ retrieve‚ transmit and manipulate data. The term is commonly used as a synonym for computers and computer networks‚ but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with information technology‚ such as computer hardware‚ software‚ electronics‚ semiconductors‚ internet‚ telecom equipment
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1. JetBlue’s Mission David Neeleman found JetBlue in 1999 with the mission “to bring humanity back to air travel". This goal is achieved by creating a company that offers comfortable‚ friendly travel at low fares and by this to differentiate themselves from the mass. JetBlue has always identified itself as a customer service company first‚ focused on providing customers a unique experience on every flight and with every interaction with JetBlue. (Annual report‚ 2005) 2. Brief STEP (social‚
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