Defining the Corporate Strategy Responsiveness (Reliability; Quickness; Flexibility; e.g.‚ Dell‚ Overnight Delivery Services) Competitive Advantage through which the company market share is attracted Cost Leadership (Price; e.g.‚ Wal-Mart‚ Southwest Airlines‚ Generic Drugs) Differentiation (Quality; Uniqueness; e.g.‚ Luxury cars‚ Fashion Industry‚ Brand Name Drugs) OM’s contribution to Corporate Strategy Differentiation Cost Leadership Responsiveness Design & Volume Flexibility Fast & Dependable
Premium Management Low-cost carrier Business process reengineering
Singapore Airlines About Singapore Airlines- Singapore Airlines has come a long way since our founding in 1972‚ evolving from a regional airline to one of the most respected travel brands around the world. We fly one of the youngest aircraft fleets in the world to destinations spanning a network spread over six continents‚ with our Singapore Girl as our internationally-recognisable icon providing the high standards of care and service that customers have come to expect of us. We have made a habit
Premium Singapore Airlines Singapore Malaysia
Scandinavian Airlines: The Green Engine Decision Scandinavian Airlines serves 32 million people and is the largest airline in Scandinavia. It has been a first-mover in many areas and has built a positive reputation for corporate responsibility. Having decided to update its fleet with 55 Boeing 737s‚ SAS now has to decide whether to purchase DAC green engines. Arguments for and against purchasing the green engine – Director of Aircraft & Engine analysis Having spent almost five years on
Premium Environment Environmentalism Airline
BBC news 2012‚ Malaysia Airlines have recorded a significant net loss of RM2.5 billion for the year ending 31 December 2011. Malaysia’s national airline claimed that it was due to the 21% rise in the fuel cost during the year. However‚ the Group Chief Executive Officer of MAS‚ Ahmad Jauhari Yahya‚ stated that labor productivity also contributed in the incident. Malaysia Airlines have developed alternatives courses of actions such as launching new regional premium airline and collaborate with Air
Premium Airline Malaysia Airlines Singapore Airlines
Airline News Express airline NEws Express We Report to you In This Issue: Airline Yield Management The practice of Yield management has been widely adopted by service organizations in the past three decades. Yield management originally started in the airline industry and this capacity management strategy is also most often applied by airlines. The practice of yield management‚ especially in the airline industry‚ has been discussed in many different studies. There is‚ however
Premium Pricing Marketing Airline
within Southwest Airlines An Assessment of Four Function of Management within Southwest Airlines According to Edward de Bono "an expert is someone who has succeeded in making decisions and judgments simpler through knowing what to pay attention to and ... Creativity involves breaking out ..." Southwest Airlines has done just that‚ in a world of high competition and drastic changes they paid close attention to their customers needs‚ therefore‚ succeeding when many other airlines were failing.
Premium Southwest Airlines Airline
SOUTHWEST AIRLINES (B): USING HUMAN RESOURCES FOR COMPETITIVE ADVANTAGE Marielos Aldi‚ director of human resources for Motorola in Central America‚ was talking to her case study group about tomorrow’s case‚ Southwest Airlines (AJ. "It simply isn’t possible. The case can’t be right. No company can be the way this case describes!" Bob Wells‚ another member of the group and the executive vice president in charge of human resources at Youna & Rubicam‚ the sixth largest advertising agency in the
Premium Case study Vice president Copyright
Scenario: You work for a mid-sized toy company who distributes toys to the United States‚ Canada‚ Mexico‚ and several countries in the European Union. This week the company issued a major recall of all toys that are manufactured at a specific factory in China after discovering that the paint used on the toys contained lead. The recall appeared on/in all national news outlets. A huge uproar from parents and other consumers in the countries to which your company distributes followed the recall.
Premium Article Mattel Paint
Commercial Airline Industry Industry Analysis Porter’s Five Force Threat of New Entrants: - Low • Existing loyalty to major brands • Incentives for using a particular buyer (such as frequent shopper programs) • High fixed costs in R & D • Scarcity of resources (technical ) • High costs of switching companies (maintenance cost) • Government restrictions or legislation Power of Suppliers: - Moderate to high • There are very few suppliers
Premium Boeing Airbus
SINGAPORE AIRLINES: WHAT IT TAKES TO SUSTAIN SERVICE EXCELLENCE – A SENIOR MANAGEMENT PERSPECTIVE Jochen Wirtz and Robert Johnston1 Published in: NUS Business School Research Paper Series‚ December 2001 1 Jochen Wirtz is Associate Professor of Marketing with the NUS Business School‚ Faculty of Business Administration‚ National University of Singapore‚ 17 Law Link‚ Singapore 117591‚ Tel: +65-8743656‚ Fax: +65-7795941‚ E- mail: fbawirtz@nus.edu.sg‚ Http://www.nus.edu.sg; Robert Johnston
Premium Singapore Airlines Management Customer service