Perceptions of Restaurant Cleanliness: A Cross Cultural Study By Seung Ah Yoo Thesis submitted to the faculty of the Virginia Polytechnic Institute and State University in partial fulfillment of the requirement for the degree of Master of Science In Hospitality and Tourism Management Suzanne K. Murrmann‚ Chair BeomCheol (Peter) Kim Manisha Singal July 9‚ 2012 Blacksburg‚ Virginia Keywords: Service Quality‚ Restaurant Cleanliness‚ Culture Customer Perceptions of Restaurant Cleanliness:
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Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort Vera Patrício (vera.l.patricio@seg-social.pt) Rogério Puga Leal (rpl@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal Zulema Lopes Pereira (zlp@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal SERVQUAL is the most popular instrument to ascertain service quality. However‚ some debate exists about its ability to characterize different service
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Summary Pazuri is a new restaurant in the restaurant industry. The restaurant is in the heart of Nairobi that has a strong need for heartier food options. The restaurant will take the benefit of the market need to provide better product and service to the Community in the area. Nairobi Town population is quickly growing with more families moving to the area. Pazuri plan to use the first mover chance and set up itself as the preferred restaurant. A locally-owned restaurant to serve the big population
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Headquartered in Orlando‚ Fla.‚ Darden Restaurants is the world’s largest full-service restaurant company. Through subsidiaries‚ Darden owns and operates more than 1‚825 restaurants across North America‚ employing approximately 180‚000 employees and serving 400 million meals annually. HISTORY The company’s roots can be traced back to 1938 when 19-year-old Bill Darden opened a 25-seat luncheonette in Waycross‚ Ga.‚ named The Green Frog. The success of his first restaurant‚ and several more‚ ultimately
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1. Executive Summary 1.1 Business Innovation Korean Bibimbap‚ a new restaurant that is featured by healthy Korean food aims to provide white-collar workers with convenient service and business leisure under the help of e-commerce and efficient management. The main characteristics of Korean Bibimbap is as follows. ● Korean Bibimbap is set up as a restaurant selling healthy Korean meal sets at an acceptable price. Nowadays white-collar workers are faced with a dilemma on where to have dinner
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Marketing a Restaurant That you can be Proud of Submitted By: Ryan Burns Submitted To: Professor Linda Berg Date: 3/25/2013 Executive Summary Falling behind to the restaurant across the street? Are you losing business and watching repeat customers slowly start not returning? A restaurants ability to change with the marketplace and its target markets is essential for success‚ especially in our economy at this time where disposal income is much lower. New ideas‚ new strategies and monitoring
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Komal Siddhartha as part of our research project looking into issues surrounding three areas namely: a) A small mobile van restaurant in Koregaon Park b) Being a corporate soft-skills consultant (effective communications‚ interpersonal skills development‚ etc.) c) Using her own property to create a children’s camp and a corporate outbound training camp. The objective of this project is to evaluate various business opportunities for the client in the above-mentioned areas and to provide her
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Restaurant manager A restaurant manager is someone who is the ’face’ of a restaurant and whose main responsibilities are to deal with customer service issues‚ as well as to ensure that the food quality coming out of the kitchen is the best it can be. He or she also deals with staffing issues and ensures that everything runs as smoothly and profitably as possible. The Duties and Responsibilities 1.Supervision The managers have to oversee the activities of the kitchen and dining room. Supervisory
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OBJECTIVES OF THE STUDY The following objectives are identified:- Primary Objective. To know the usage and adaption of plastic money. Secondary Objectives. Secondary objectives are as under:- - To know the importance of plastic money in the daily life of consumer’s with reference to credit and debit cards. - To study the benefits of debit card & credit cards. - To find out the market leader among the various banks/ companies issuing credit and debit cards. - To know the problems faced
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MCDONALDS McDonalds is the world’s leading food service retailer with more than 30‚000 restaurants in 118 countries serving 46 million customers each day. McDonalds is one of the world’s most well-known and valuable brands and holds a leading share in the globally branded quick service restaurant segment of the informal eating-out market in virtually every country in which they do business. Serves the world some of its favorite foods - World Famous French Fries‚ Big Mac
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