Part A: Satisfying Service Incident A1: Service Incident Description Name of Firm/Organization: DiGi Telecommunications Sdn. Bhd. Type of Service or Industry: Telecommunication Service Provider Date and Time of Incident: 11/08/2010‚ 3:28 P.M. Circumstances Leading to Incident This incident happened in Berjaya Times Square‚ Kuala Lumpur. I came across an advertisement on DiGi website regarding “What Berry Are You?” promoting the latest mobile data plan package; DiGi Smart Plan Lite. This
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Although‚ McDonald’s‚ with more than 32‚000 local restaurants serving more than 60 million people in 117 countries each day‚ has a number of fast food outlet competitors across the countries such as Burger King‚ Taco Bell‚ KFC‚ Wendy’s‚ it is currently the leader of the industry in market capitalization with a cap of $39.31 billion. Supplier bargaining power The bargaining power of suppliers of McDonald’s is high because McDonald’s restaurants use the same products from the same suppliers and it
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Fast Food Restaurant Business Plan 1.0 Executive Summary 1.1 COMPANY & INDUSTRY Nudlez‚ a Washington Corporation‚ is in the fast-food service industry. The company has developed a unique business model that reduces overhead by utilizing mobile vending units as opposed to brick and mortar stores. This is a very popular alternative to dining in larger business centric cities. 1.2 PRODUCTS & SERVICES Nudlez provides high quality‚ fast-served Asian-styled meals‚ based on a central theme
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1‚I have conduct an internet research and selected 2 seafood restaurant near my place.The restaurant that I choose are Eastern dragon restaurant and Tian Lai seafood restaurant.After comparing and contrast between the two restaurant I decided to choose Eastern Dragon seafood restaurant.First and foremost‚I would like to talk about the similarity of the two restaurant that I chosen.The first similarity is both also are seafood restaurant and the food are served in between 15 to 30 minutes.The second
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A similar example would be applying for a job at a restaurant. In the restaurant business‚ you may want to create an ethos by listing previous high-end restaurants you worked at with some references. Situated ethos is ethos you already own; it’s the credible reputation you possess in your community. For example‚ a doctor is not only seen credible at the hospital
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Assessment 1 Essay – Critical Incident Evaluation Newcastle Shipping Fatality Abstract On the 19th January 1998‚ Malcolm Dennis Phillips drowned after the truck he was driving tumbled into Newcastle Harbour (Mulley 1998). The organisation Phillips worked for‚ Forgacs Engineering Pty Ltd‚ were subsequently fined after pleading guilty to breaching the Occupational Health and Safety Act 1983‚ Section 15(1) (NSWIRC 2000). Forgacs acknowledged that the incident occurred due to failures on their
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A custom that many Americans enjoy or disapprove committing to is tipping waiters or waitresses in the restaurant business. Tipping restaurant servers is a way of showing them that they achieved their task of providing high quality customer service; however‚ how much tip is given could vary. Some customers give large tips to servers who provide the great service while other customers give small or no tip to servers who provide poor service. Either way‚ a server’s tip is affected if customer service
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Critical Incident Plan Toolkit for Childcare Providers Acknowledgements Critical Incident Plan – A Toolkit for Childcare Services The Critical Incident Plan Toolkit was created in collaboration with twelve partners in the childcare sector. Funding was granted through the Department of Children and Youth Affairs (DCYA) Central Fund and administered by Pobal. The project steering group is greatly indebted to Margaret McHugh‚ who was contracted to research and develop the Critical Incident Plan:
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Speciality restaurant with a 20 seat lounge. We focus on our New Italian menu with a touch of an Asian influence. The location of this new restaurant would be in the heart of the city‚ rapidly expanding‚ which is the hot spot for the niche youngsters‚ lot of businessmen‚ and also is the junction for the tourists.So‚ the main target market segment of this Speciality restaurant are those who has discretionary for niche youngsters.The combination of these elements will provide our restaurant with a year-round
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able to operate effectively. In order to run a restaurant math plays an important role in a lot of different areas. For instance the items on the menu may change due to the way it sells. Bookkeeping and math allow you to both figures out what items are profitable and what items are selling. The business world revolves around math‚ from profit and loss statements‚ to graphs‚ to taxes. Everything in business requires mathematics. Owning a restaurant is no different then any other field of business
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