Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort Vera Patrício (vera.l.patricio@seg-social.pt) Rogério Puga Leal (rpl@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal Zulema Lopes Pereira (zlp@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal SERVQUAL is the most popular instrument to ascertain service quality. However‚ some debate exists about its ability to characterize different service
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Restaurant Classifications When you go out to eat at different restaurants have you ever noticed each style of cuisine have distinct features about them? When you chose to dine at a Chinese restaurant you will always get a fortune cookie when you finish your meal and you have the option of eating with chopsticks. When dining at a Mexican restaurant you are always served tortilla chips to munch on before your actual meal and most of the time you don’t need silverware to eat. Last‚ but not
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for the entrepreneur. A recognized form of strategy and tactics is the business plan. The following paper represents a proper business plan for new restaurant named Wasabi. This work includes analysis of market‚ marketing strategies‚ products and effectiveness. Also‚ the work represents proposal for" investments. Description of the new venture Restaurant "Wasabi" is created in order to get profit at the expense of the organization and development services. Also‚ business aims to provide affordable
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1. Executive Summary 1.1 Business Innovation Korean Bibimbap‚ a new restaurant that is featured by healthy Korean food aims to provide white-collar workers with convenient service and business leisure under the help of e-commerce and efficient management. The main characteristics of Korean Bibimbap is as follows. ● Korean Bibimbap is set up as a restaurant selling healthy Korean meal sets at an acceptable price. Nowadays white-collar workers are faced with a dilemma on where to have dinner
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Opening a restaurant takes time‚ patience and plenty of work. Deadlines must be met‚ and your efforts must be set towards meeting your budget and creative specifications. But with the right planning‚ getting everything done in a timely manner can be accomplished with minimum frustration. What should I know before opening a restaurant ? Since your first priorities will be to the building your business will be located in‚ and to the supplying of your restaurant‚ you need to work closely with your
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Introduction For restaurant operators‚ healthy dining has been a big focus for many years. Now “going green” and socially responsible marketing are key points of emphasis for restaurateurs and consumers alike. In a recent study published in USA Today‚ more than 30 percent of respondents said they “would be willing to sacrifice a percentage of their salary in order to work for an environmentally friendly company” (Brooks‚ 2009). Organic and sustainable product sales have more than doubled since 2000
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Underwater Restaurant This is a very unique kind of business establishment. It is different from the typical type of restaurants that usually offers different type of foods such as Chinese‚ French‚ Japanese and Pinoy Style. It is a restaurant underwater (not necessarily under sea water built in aquarium that sorrounds the whole restaurant will make it). The restaurant will offer delicious dishes but specialized in sea foods dishes. It perfectly suits for the people who are looking for a romantic
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Running a restaurant can be one of the most stressful jobs as well as the most fun and rewarding jobs. If the manager is a good leader with excellent leadership skills and has great followers the restaurant will be rewarded. If not the restaurant will plummet in sales and no one will be pleased. While developing a business. staff is important to running a successful restaurant‚ it is also essential that management focus on its public relations as well as its sales and marketing strategies.
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Beverages * Sandwich and Merienda Favorites * Group Meals * Cakes (Aristocrat Bakeshop) * Parties and Catering Services * Kiddie Party Packages * Weddings and Debuts Packages III. Position in the Market * Top 15 Restaurants in Manila IV. Financial Performance * Statement of Financial Position * Income Statement * Horizontal Analysis * Vertical Analysis (Financial Ratios) * Liquidity Ratio * Stability/Leverage Ratios * Debt to
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as its business. Lolo Claro used it for transporting sacks of rice during his younger years and Mr. Bernie Ilagan dedicated this to his grandfather. ii. Company History Mr. Bernie P. Ilagan and his wife‚ Ahira C. Ilagan resigned from Max’s Restaurant the Philippines in July 1999. They decided to initiate a small eatery in July 30‚ 2000. Nearly exhausted of their investment‚ they began to sell Mami Noodles but it did not prosper. The couple did not give up and decided to invest another business
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