4.709 Operations Management Individual Assignment Lecturer: Mr. Ray Ninow Bhawana Vohra – ID No. 20140195 Total words: 1869 1. Custom Fabricators Company (a) The balance of Customer Service and Resource utilization Customer service is a series of activities designed to enhance the level of customer satisfaction – that is‚ the feeling that a product or service has met the customer expectation. Customer Service is defined by three
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An operation is composed of processes designed to add value by transforming inputs into useful outputs. Inputs may be materials‚ labor‚ energy‚ and capital equipment. Output may be a physical product or a service. A metric used to measure the rate at which potential output levels are being met or used. Displayed as a percentage‚ capacity utilization levels give insight into the overall slack that is in the economy or a firm at a given point in time. Using the data provided in the case‚ we are able
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the same thing outside of the US so they opened a plant in Juarez‚ Mexico to manufacture harnesses for US and other foreign customers. At the beginning‚ however their results were very poor. Probably‚ the most important issue was that none of the management had the necessary experience needed for their managerial positions and hardly anyone spoke Spanish. Also‚ the factory was very poorly equipped that could not compete with the lofty requirements of NUMMI - Packard’s immediate customer. Packard was
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Case: Restoration project at Bennett Auto Sales and Services (BASS) Bennett Auto Sales and Services (BASS)consists of three car dealerships that sell and service several makes of American and Japanese cars‚ two auto part stores‚ a large body shop and car painting business‚ and an auto salvage yard. David Bennett‚ owner of BASS‚ went into the car business when he inherited a Ford dealership from her father. He was able to capitalize on her knowledge and experience to build her business into the
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Consider the importance of the four Vs‚ volume‚variety‚variation in demand and visibility.how do they affect the organisation’s operation? What advantages does the organization gain from them?what disadvantages arise from tem? What strategies and actions does the organization employ to maximise the benefits and minimize the problems associated with them. Volume – the Fyodorov method is devoted to a single type of eye surgical procedure carried out at high volume. Conventional eye surgery is likely
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9a-‐12noon § KMC Rm 4-‐90 § Blackboard h`p://newclasses.nyu.edu § Email Mee&ngs: Communica&on: Course organiza&on Deliverables: § 6 individual case assignments § 2 group homeworks (in groups of up to 4) Exams: § 2 in class midterms and 1 take home final exam Grading: § in
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Two key operational approach elements that link the operation to national interests include objectives and COG. JP 5-0 states‚ “the operational approach reflects an understanding of the OE and the problem…and identification of objectives‚ COG(s) and decisive points are useful in developing the basis for an operational approach.” However‚ if the analysis and understanding of these fundamental aspects are wrong‚ the operational approach will fail. Sadly‚ an imprudent objective and the wrong COG hampered
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MCDONALD’S SENIOR RESTAURANT CASE STUDY Lisa Aham’s restaurant case is another example of how managers should analyze their businesses‚ their competitors and their customer environment to effectively adapt business strategy in carving out a niche that addresses customer perceived value while allowing the business to remain relevant‚ especially in a highly competitive industry such as the fast food industry. Even without knowing all of the statistical facts involved with this case‚ once can safely
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A. Why does the "proper" operation strategy keep changing for A. companies that are world-class competitors? The world is evolving every day and is at a constant change or upgrade. So it only makes sense that the “proper ” operation strategy will also evolve and change over time‚ otherwise your corporation could easily get run over by the competition and transforming market. As a company it ’s important to position yourself with your product or service in the market‚ whether it would be high
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corresponding chapter. For example‚ question 1 is from Chapter 1 and so on. Write 2-3 paragraphs for each of the four questions you choose to answer. In addition to your textbook‚ you should use and cite at least one other credible source and/or case study for each of the four questions you answer. 1. Select two of the "principles of communication" explained in your text. For each of your chosen principles‚ (a) define it in your own words‚ (b) illustrate it with an experience from your own life
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