McDonald ’s has long been an American restaurant favorite. However‚ in 2003 sales figures showed the fast food empire was suffering to maintain their status. Stagnant sales‚ rising costs‚ failed attempts at new menu items‚ falling stock price and a lagging quality and service rating by customers all have left the restaurant chain in decline. What’s the Problem? At the top for so long‚ McDonald’s has now found itself lacking in the areas it has long prided itself on: quality and service‚ according
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Benihana Simulation Analysis Harvard Business Publishing has created a computer simulation to replicate the operations management decisions facing Benihana. Benihana is a teppanyaki style restaurant franchise that focuses on bringing a theatrical dinning experience to its patrons. The layout of the restaurant consists of two seating areas: the bar and the dining area. The goal of this simulation is to maximize utilization‚ throughput time and the nightly profit using different batching‚ bar sizing
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Olive Garden Review When it comes to good service‚ atmosphere‚ cleanliness‚ and food quality‚ Olive Garden exceeds in every category. It is a well-known restaurant that has a wide variety in Italian dishes. Olive Garden is a family orientated restaurant that has been around for over 30 years and is still going strong. When leaving this restaurant customers are promised to leave with a smile on their faces from the good atmosphere‚ the excellent food quality‚ cleanliness and the best service. When
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of their service Possible ways to improve their service Customers’ loyalty 3 Case Scenario McTuckey Ltd owns a number of restaurants throughout United Kingdom‚ in which some it are directly managed by McTuckey and some are operated as franchise operations. A franchisee is given the right and authorisation by McTuckey Ltd to operate a specific McTuckey restaurant for 20 years‚ with the agreement of operating the business in accordance with McTuckey’s standards of quality‚ service‚ cleanliness
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can still make it in this competitive environment. I am a huge Chick-fil-A fan and am proud of them for standing by their beliefs. The types of marketing strategies used by Chick-fil-A are substantial and completely different from every other restaurant in the United States. Chick-fil-A’s unique corporate culture derives from Cathy’s Christian background and his desire to inspire and influence people. The company’s official statement of corporate purpose is “to glorify God by being a faithful steward
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Jamie and Gordon are British and they are also chefs‚ TV celebrities and restaurants’ boss. Jamie’s famous TV programme is “The Naked Chefs” and Gordon’s is “Hell’s Kitchen”. Jamie’s style in TV programme is relax and natural but Gordon’s is mean and grave. I prefer Jamie to be SA Food Center’s spokesperson since his image is calm. His TV programme is well-known in many countries and I have tried the food in his restaurant in Hong Kong and that is really nice. He can make the SA product easier
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each month for local restaurants‚ ringing pizzas‚ and other take away foods to the Penn community and to dozens of other universities. Founder Michael Saunders began developing the site campusfood.com) in 1997 while he was a junior at Penn. With the help of some classmates‚ Saunders launched the site in 1998. After graduation‚ he began building the company’s customer base. This involved expanding to other universities‚ attracting students‚ and generating a list of restaurants from which students could
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11 Gantt Chart 12 Reference 13 1. Introduction During this project an E-Menu service for restaurants will be designed and created. The system will allow customers to order food and drink at the comfort of their own table‚ using a touch panel technology installed on every table in the restaurant. Each table top device allows the user to read detailed descriptions of the dishes and beverages available‚ whilst also displaying an image of the
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limited-services through restaurants‚ drive-through stops‚ or takeout express (Exhibit 1a-e). Restaurants produce food from ingredients and semi-manufactured food; they sell each meal with a main dish‚ a beverage‚ and sometime an additional dessert. Customers‚ vary from individuals to families‚ always make payment before receiving their meals. In such a competitive industry‚ Chipotle Mexican Grill earns a great profit by placing itself apart from others. Chipotle‚ a popular fast food restaurant‚
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menus “to select lower-calorie meals‚” the judge [holwell] wrote. He added that “these choices will lead to a lower incidence of obesity.” -“We continue to say that each restaurant should make decisions about the best way to provide this nutritional information to their customers‚” Mr. Hunt said. “Most of these restaurants that are being affected were already providing this information‚ but in a different format.” -“It will give people information they need‚ where they need it‚” [Dr. Thomas
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