* Customer Satisfaction Survey * Consumer Perception Survey * Service Quality Study * Service Blueprinting * Service Process Mapping – Back stage‚ on-stage * Improving service quality using service blueprinting * Competition Analysis * Service standards * Study on effectiveness of employee’s role in service delivery * Effectiveness of channels (distributors/ DSAs) in service delivery * Effectiveness of channels (on-line/ Internet) in service delivery
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Stereotyping Stereotyping has become so prevalent in the business world. It is as if people have created a giant system that categorizes people and groups into classes. In today’s international business world‚ it is commonplace to work with people from different cultures and thus stereotyping will inevitably exist especially when dealing with people from diversified backgrounds. Stereotypes is defined as ‘A fixed impression which conforms very little to the facts it pretends to represent
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Executive Summary Hauter Couture Fashions (HCF) was established in the 1974 by the Tan family. Tan Boon Kheong‚ the patriarch of the Tan family was a skilled master cutter‚ trained by British master cutters in the 1950s in Penang. He ran a small business but successful business tailoring men’s clothing in Argy11 Road‚ Penang until his retirement in 1980. HCF started out as a family owned business with all of its shares being held by the Tan family. Peter prepared to bid for contract manufacturing
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IS TECHNOLOGY MAKING LEARNERS LAZY? Abstract Modern technology has been an indispensable driving force behind the development of most developed nations and the secret behind the speedy development of developing nations in the world today. It has also helped many individuals in their achievements and attainments. In His words‚ Steven Guggenheimer (Microsoft Imagine Cup Competition‚ 2015)‚ stressed this by saying that “technology is the great equalizer‚ it levels the playing field‚ it empowers every
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Course Name Strategic Management Submission of “Case 24 Best Buy Co. Inc.: Sustainable Customer Centricity Model?” Abstract Best buy Co. Headquartered in Richfield‚ Minnesota‚ was a specialty retailer of consumer electronics. It operated over 1‚100 stores in the US‚ accounting for 19% of the market. With approximately 155‚000 employees‚ it also operated over 2‚800 stores in Canada‚ Mexico‚ China and Turkey. The company’s subsidiaries included Geek Squad‚ Magnolia Audio Videos‚ and Pacific
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The Shift from Fragmented to Integrated selling Communication Prior to the emergence of integrated selling communication throughout the Nineteen Nineties‚ mass communication – the apply of relaying info to massive segments of the population through tv‚ radio‚ and alternative media – dominated selling strategy. selling was once used as a unidirectional feed. Advertisers broadcasted their offerings and worth proposition with very little regard for the varied wants‚ tastes‚ and values of customers
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One option to get the finances in line would be a retrenchment/turnaround strategy in which the underperforming stores would be closed freeing up resources to explore other options for expansion into different markets. Very similar to Subway and Starbucks‚ Build-a-Bear wanted a store close to a large percentage
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Executive Summary Marks & Spencer is most recognized British retail brands having 760 stores more 30 countries on the world‚ which was very successful in term of profitability and market share until the late 1990 and then its fortune turned to decline. The report depicts about the competitive strategy behind its successful growth until 1990 and the highlights the causes behind its decline. It also suggests the future competitive strategy to sustain competitive advantage in current scenario. Generic
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Executive Summary The automobile market is one of the most lucrative markets in the world. They have focused on international expansion since the late 1900s. This market has very successful international companies such as Mercedes-Benz‚ Lexis‚ Hyundai‚ Chrysler‚ Camry‚ Fiat‚ etc. All of these firms have held a position in the automobile industry. Even in economic hardships when demand for automobiles was decreased‚ the market did not faze them. Two firms prominent in this industry are Chrysler
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The Free Cash Flow Theory of Takeovers: A Financial Perspective on Mergers and Acquisitions and the Economy Michael C. Jensen Harvard Business School MJensen@hbs.edu © Michael C. Jensen‚ 1987 “The Merger Boom”‚ Proceedings of a Conference sponsored by Federal Reserve Bank of Boston‚ Oct. 1987‚ pp.102-143 This document is available on the Social Science Research Network (SSRN) Electronic Library at: http://papers.ssrn.com/ABSTRACT=350422 The Free Cash Flow Theory of Takeovers: A Financial
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