in: Preprints Volume I of the IX. International Working Seminar on Production Economics‚ Innsbruck/Igls/Austria‚ February 19-23 1996‚ pp. 313 -327 1 THE KANO MODEL: HOW TO DELIGHT YOUR CUSTOMERS Elmar Sauerwein ‚ Franz Bailom‚ Kurt Matzler‚ Hans H. Hinterhuber* Department of Management‚ University of Innsbruck Which products and services can be used to obtain a high level of customer satisfaction? Which product features have a more than proportional influence on satisfaction‚ and which attributes
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Theories o Role Theory o The Managerial Grid Participative Leadership o Lewin’s leadership styles o Likert’s leadership styles Situational Leadership o Hersey and Blanchard’s Situational Leadership o Vroom and Yetton’s Normative Model o House’s Path-Goal Theory of Leadership Contingency Theories o Fiedler’s Least Preferred Co-worker (LPC) Theory o Cognitive Resource Theory o Strategic Contingencies Theory Transactional Leadership o Leader-Member Exchange (LMX)
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Available online at www.ilshs.pl International Letters of Social and Humanistic Sciences 8 (2013) 77-85 ISSN 2300-2697 Service marketing triangle and GAP model in hospital industry Rajesh K. Yadav1‚*‚ Nishant Dabhade2‚** 1 Associate Prof. & Head‚ Department of Management‚ RKDF College of Engineering‚ Bhopal (M.P.)‚ India 2 Assistant Professor‚ Department of Management‚ RKDF College of Engineering‚ Bhopal (M.P.)‚ India *‚**E-mail address: drrajeshkyadav@yahoo.com ‚ nishant
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people‚ for human resource is the most valuable resource any organization has. Top management is identifying corporate core competencies and working to establish them throughout the organization. Human Resource Development builds competency based models that drive business results. Nucsoft recognises that the future of the organization depends on their competent employees than on any other resource. It is a major factor that determines success for nucsoft. Competencies are the inner tools for motivating
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Communication models One of the key tasks of social marketers is to develop effective messages which provide individuals and organisations with the information required to achieve behavioural change. Communication represents the ‘transmission of information‚ ideas‚ attitudes‚ or emotion from one person or group to another’. There are many models and frameworks available to help with communications planning. The communication process involves: the sender‚ the message itself‚ encoding the message
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Everything You Wanted to Know About Logic Models But Were Afraid to Ask This paper addresses situations where a private foundation designs an initiative and awards grants to a number of sites to participate in the initiative in their local setting. The basic ideas are applicable to other situations. What is a Logic Model? The term "logic model" comes from the evaluation field‚ but these models don’t just belong to evaluators or the evaluation plan. As the term suggests‚ they are a basic
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A model is a simplified representation of some aspect of the world. In what ways may models help or hinder the research for knowledge? A model by definition is “a schematic description of a system‚ theory‚ or phenomenon that accounts for its known or inferred properties and may be used for further study of its characteristics”(source) that implies that a model is supposed to be a helping hand while searching for knowledge in any subject. Sometimes however models can appear to be quite confusing
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long and tiresome and the models do not get enough meal breaks or sleep. The Council of Fashion Designers of America‚ in the past‚ has made weak efforts to enforce the regulations for models that are underage. Young models are developing eating disorders and unhealthy body image due to the pressure to be the size that the fashion industry requires. The Council of Fashion Designers of America (CFDA) should make the rules stricter about the work environments for underage models because they are malnourished
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The Iowa model is one of the most effective model an administrator may use within an organization when practice change is warranted and supported by the best available evidence. The Iowa Model was developed in the 1990’s by a group of clinicians at the University of Iowa Hospital. The clinicians were members of the nursing’s research committee who were working on an evidenced based project that was within their specialties field. In 1994 the original model was published as a heuristic model. The term
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A role model is defined to be a specific person who serves as a model in a particular role to others to follow. I feel that a role model is a specific person that deserves respect because they constantly push themselves beyond their limits. A role model is someone who tries to do better and doesn’t give up. Role models help inspire others to follow their example. In a role model‚ there are many characteristics and qualities that make them someone to become inspired by. People who remain
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