Home work questions Define the following 1. Costs in economics are those things that must be given up in order to have something else. 2. Revenues are the income earned from a firm’s sale of its good or service to consumers in the product market. 3. Profit is the difference between a firm’s total revenues and its total costs. 4. Explicit costs are the monetary payments that firms make to the owners of land‚ labor‚ and capital in the resource market. (i.e. rent‚ wages and interest respectively)
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Service breakdown is the term for situations when customers have expectations of a certain type or level of product or service that are not met by a service provider. What causes customers to become dissatisfied when a product or service fails to meet what the customer wants or needs or does not live up to advertised promises or standards. The tactics you can use to deal with angry customers are be positive‚ acknowledge the customer’s feelings or anger‚ reassure‚ remain objective‚ listen actively;
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Chapter 2. Demand and Supply Markets A market is where buyers and sellers come together to carry out an economic transaction. Markets may be physical places where goods or services are exchanged for money‚ but there are other ways that economic transactions may be made‚ such as online markets. Product markets: the place where goods and services are bought and sold Factor markets (labor market): the place where the factors of production are bought and sold. Financial markets (e.g. foreign
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the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are all to welcome the customer as a guest. Hi is a good word with a smile on face to greet. Apart from these‚ icebreakers are also important which dispel the suspicious thoughts of the customers by using some compliments‚ comments
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profits away or by using average-cost pricing‚ which requires the monopolist to charge a price equal to average total cost. The problem here is that the monopolist has no incentive to minimize costs‚ since it will be allowed to pass all costs on to customers and gains no additional benefit by being cost-efficient. Output regulation — The third possibility is for government to mandate a quantity of output it wants the natural monopoly to produce. — The government can assure a particular level of output
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production possibility curve (PPC) and an outward shift in a production possibility curve (PPC). 6. Explain why prices tend to be relatively stable in a non-collusive oligopoly. 7. Using a production possibility curve (PPC) diagram‚ explain the relationship between the economic concepts of economic goods‚ factors of production and opportunity cost. 8. Explain why the marginal revenue curve is identical to the average revenue curve for a firm in perfect competition but not identical for a monopoly
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CHAPTER 12 Microeconomics The Demand for Resources Topic Question numbers ___________________________________________________________________________________________________ 1. Derived demand 1-8 2. Resource demand curve; optimal hiring 9-59 3. Determinants of resource demand 60-97 4. Elasticity of resource demand 98-114 5. Optimal combination of resources 115-145 6. Marginal productivity theory of income distribution 146-149 Consider This 150-151 Last Word 152-154 True-False
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Perfect Competition of Wheat Crops and Variable Cost Basic theme Farmers gamble on deciding what crop to grow from year to year because variable costs can make it difficult for a farmer to break even and make profit. Critical Review Farmers who decided to grow wheat crops in winter are predicted to see profit this spring based on the estimated costs. Farmers have to almost blindly decide on which crop might be most profitable for them to grow because their total variable costs are always changing
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International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
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IMPLEMENTING RELATIONSHIP MARKETING: THE ROLE OF INTERNAL AND EXTERNAL CUSTOMER ORIENTATION by T.F.J. Steyn*‚ S.M. Ellis** and F.A.A. Musika* *WorkWell: Research Unit for People‚ Policy & Performance School of Entrepreneurship‚ Marketing and Tourism Management Potchefstroom Campus North West University[1] **Statistical Consultation Service Potchefstroom Campus North West University Paper presented at the European Institute for Advances Studies in Management (EIASM) Workshop on
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