0 INTRODUCTION I as a Marketing Executive from 7 Eleven Company had given a task to conduct a marketing audit. I prepared a discussion paper which covers the topics such as appraising the processes and techniques used for auditing the marketing environments and applying organizational and environmental auditing techniques in a given situation. “The marketing audit is a basic part of the marketing planning process. It is conducted not only at the beginning of the process‚ but also at a series of
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course. PART II Connecting with Customers C H A P T E R 4 Creating Customer Value‚ Satisfaction‚ and Loyalty In this chapter‚ we will address the following questions: 1. How can companies deliver customer value‚ satisfaction‚ and loyalty? 2. What is the lifetime value of a customer‚ and why is it important to marketers? 3. How can companies cultivate strong customer relationships? 4. What is the role of database marketing in customer relationship management? MARKETING MANAGEMENT
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MARKETING Marketing is the management process for identifying and anticipating customer requirements profitably. All company policies and activities should be directed toward satisfying customer needs. Those setting up their own business should remember that profitable sales volume is more important than maximum sales volume. There are four steps to successful marketing: 1. Market research may be carried out to determine the needs of potential customers 2. Analyze competitive advantages
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LITERATURE REVIEW : INFLUENCER MARKETING INTRODUCTION Influencer marketing has emerged as one of the fastest-growing social marketing practices as brand marketers look to connect with consumers and customers in meaningful and authentic ways often through the collective voice of active bloggers that are passionate and vocal about the brands they love. It represents a form of Word of Mouth marketing‚ which we define as an unpaid form of promotion – oral or written- in which satisfied consumers tell
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services which has made Information Technology a vital part of today’s business. Information System contains an input‚ processing‚ feedback and output‚ it is a combination of people‚ hardware‚ software‚ communication devices‚ network and data resources that processes data into useful information for specific activities that support organisation operations‚ management and decision making. With today’s sophisticated hardware‚ software and communications technologies‚ it often is difficult to classify
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do not follow the aforesaid timelines would not be considered. 9. The decision of evaluation panel and organizing team shall be final and binding. 10. In case of any difficulty‚ please email to nikhilmahindroo@bharatpetroleum.in or call at 022-24117609 or 022-24176511. EXPERIENCE HBR.ORG Case Study Jill Avery is an assistant professor of marketing at the Simmons School of Management. Thomas Steenburgh is an associate professor of marketing at the University of Virginia’s Darden
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Chapter 1 Questions and Answers: 1. Which of the following is marketing’s central role? Create and keep customers 2. Which of the following statements is true? It is more expensive to attract new customers than to retain existing ones 3. Why is there a need to monitor and understand competitors? Because customers will turn to competitors if their needs are not being me 4. Which of the following statements is true? The costs of attracting a new customer have been found to be up to
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to customers easily. * MARKETING * What is marketing? * Creating consumer wants & satisfying it * Finding ways to satisfy customers effectively & efficiently. * Is to be defined as value delivering process. * Definition * Kotler “Marketing is a social & managerial process by which individuals & groups obtain what they need and want through creating‚ offering and exchanging products of value with others”. * AMA “ Marketing is the process of planning & executing the
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128-bit system. It had an advanced machine‚ and spent a lot on marketing and games‚ but Playstation2 (also 128-bit) already had an installed base of 20 million. • In late 2005‚ Microsoft introduces the Xbox 360‚ beating the Playstation3 to market. Would it be able to displace Sony as the dominant console producer in this generation? 13-2 Deployment Tactics in the U.S. Video Game Industry Discussion Questions: 1. What factors do you think enabled Sega to break Nintendo’s near monopoly of the
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Chapter 1 Marketing Creating and Capturing Customer Value 1) According to the five-step model of the marketing process‚ the first step in marketing is ________. A) capturing value from customers to create profits and customer equity B) constructing an integrated marketing program that delivers superior value C) building profitable relationships and creating customer delight D) understanding the marketplace and customer needs and wants E) designing a customer-driven marketing strategy Answer D
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