nd nd 2 INTERNATIONAL CONFERENCE ON BUSINESS AND ECONOMIC RESEARCH (2 ICBER 2011) PROCEEDING WHAT IT TAKES TO BE A MANAGER: THE CASE OF MALAYSIAN FIVESTAR RESORT HOTELS Rozila Ahmad (rozila@uum.edu.my) Noor Azimin Zainol (azimin@uum.edu.my) Universiti Utara Malaysia Sintok‚ 06010 Kedah ABSTRACT This article investigates the requirement for managerial posts in five-star resort hotels in Malaysia. Despite the growth of hotel industry in Malaysia‚ academic literature especially qualitative
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Qualities of Hr manager 1.Active Listener . Being a great manager means more than nodding your head when an employee comes to you with an issue. Employees want to know they have your full attention because they often expect an answer or proposed solution to their issue right then and there. Active listening requires the listener to understand‚ interpret‚ and evaluate what they hear. The ability to listen actively can improve personal relationships by reducing conflicts‚ strengthening
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Case managers play a very important role in today’s society. Case managers work with many different populations and many different ages for many different reasons. Case managers help with direct personal support‚ crisis intervention‚ and short-term treatment intervention and help clients work through their problems to become a better person. Direct personal support is very important. Developing a personal relationship with the client is very important. The client must be able to trust the case manager
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Managing Without Managers by Ricardo Semler Harvard Business Review Reprint 89509 HBR SEPTEMBER–OCTOBER 1989 Managing Without Managers by Ricardo Semler I n Brazil‚ where paternalism and the family business fiefdom still flourish‚ I am president of a manufacturing company that treats its 800 employees like responsible adults. Most of them—including factory workers—set their own working hours. All have access to the company books. The vast majority vote on many important
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In today’s working environment‚ managers are better equipped to understand and predict how employees behave and react to particular situations in the workplace. A Manager achieves organizational goals through other people. Organizational Behaviour is a field of study that investigates the impact that individuals‚ group‚ and structure have on behaviour within the organizations‚ for the purpose of applying such knowledge toward improving an organization’s effectiveness. French Management Theorist
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Running head: ROLE OF CASE MANAGERS Role of Case Managers Carlos Michael Padilla BSHS 402: Case Management Sammye Williams-Hitchye April 13‚ 2009 Role of Case Managers In the Milos Forman film‚ One Flew Over the Cuckoo’s Nest (1975)‚ Randle Patrick McMurphy (Jack Nicholson)‚ a recidivist criminal serving a short prison term is transferred to a mental institution due to behavioral problems. It is in that institution that McMurphy meets Nurse Ratchet (Louise Fletcher)‚ a bullish
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Company: Waterproofing Company Address: Badr Industrial City‚ Cairo Egypt. Presented To: Dr. Mohamed Aly A. Fattah Presented By: Hany Maher El – Nahas Peter Lotfy Ayman Tarek Ali Shenouda Bertel Ramy George Haitham Hamed Company Overview: Modern Waterproofing Company is a leader in the Middle East region in the field of manufacturing
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Challenges of Operation Manager There are many challenges faced by operation managers in the field of operation management. Operation managers should equip him or her with varies issues and knowledge cross all the business function‚ not just the operation. To be a good operation manager‚ they must be able to understand the whole business flows‚ the products‚ the customers‚ the operation‚ the people and the technology. Understanding of various issue can made them deal better with various support
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OPERATİON MANAGEMENT BENCHMARKİNG TABLE OF CONTENTS 1. INTRODUCTİON 2. WHAT IS BENCHMARKING? 3. TYPES OF BENCHMARKING AND LİMİTATİONS 4. COSTS İN BENCHMARKİNG 5. CRITICISMS OF BENCHMARKING 6. ETHICAL PRACTICES CONCERNING BENCHMARKING 7. XEROX CORPORATION 8. CONCLUSION 9. REFERENCES 1. INTRODUCTION It is often stated that those who benchmark do not have to reinvent the wheel. By following others one can make improvements and not focus on stale ideas
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Case Managers: A Guiding Light to a Better Tomorrow Ezra Taft Benson once said‚ “The history of humanity has‚ to a large extent‚ been one of groping blindly in the dark‚ fearing for the future and yet resisting the guiding hand of inspired men who would willingly lead mankind in the path of safety.” (www.brainyquote.com) What do Case Managers do? Case Managers help people who are in difficult situations and or cannot meet their needs. They do such things as give advice‚ figure out what kind of
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