that the cashier could not remedy. My main focus was to calm the customer down; I did this by listening to the concerns of the customer. The customers issue was that she lost her receipt for an item and it was the wrong size. When she explained the situation of not having her receipt to the cashier‚ there was no help. By knowing the stores policy and procedures‚ I was able to help the customer‚ make her happy and got a customer for life. Knowing that I was excellent customer service skills‚ it only inspires
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Four months after the Battle of Gettysburg‚ Abraham Lincoln delivers an farewell speech to the brave soldiers who was willing to give away their lives for America. Lincoln’s purpose was to emphasize to the audience about liberty‚ freedom‚ and equality within the new nation. He adopts the speech in a solemn and hopeful tone to present to the audience how he felt about the soldiers who commit their lives for America. Through the use of repetition‚ and parallel structure Lincoln illustrates the importance
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Queen Elizabeth Rhetorical Analysis of Tilbury Speech Queen Elizabeth’s speech invigorated the troops and ensured her faith in them and her capability as a leader through the use of repetition‚ juxtaposition‚ persuasion‚ amplification and diction. In the beginning sentence Elizabeth includes herself in the fight by using “we” thereby establishing a common ground with the troops. She uses emotional argument to instill a sense of nationalism. Elizabeth repeatedly refers to her people affectionately
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Andrew Hrywna Mrs. Stasiv English 12 October 1 2010 Barak Obama Speech Analysis On November 3rd 2008‚ President Barack Obama addressed the people of Virginia. This was the night before the ballots would be cast for the 43 President of the United States of America. He expressed to the nation that his experience was incomparable and like no other. Obama is known to use three main manipulative devices in his speeches. His effective use of Anaphora‚ Anecdotes‚ mixed in with his own personal
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Success‚ and Kindness Graduation commencement speeches are usually inspirational‚ not only to the graduating students but also to anyone who reads them. The speech given by J. K. Rowling at Harvard and the one by George Saunders at Syracuse University in 2013 are some of the best commencement speeches. Rowling and Saunders are both experienced speakers. Rowling’s speech focused on the benefits of failure‚ a subject she had first hand experience on. Saunders’ speech was on kindness and included some
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I. Essay 1: Foster Care a. Temporary Placement: It’s very important to note that the purpose of foster care is to provide temporary care for children. This is because‚ for foster children‚ the goal is to eventually reunite children with their parents. If this hope isn’t attainable‚ foster care then becomes a temporary placement until social workers can find families to adopt these children and to provide permanent homes. While some families foster children with the intent to adopt them‚ the main
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Professor Worthington H.R. Management 11 September 2013 Thelma Wallace Case Questions 1. Thelma’s main complaint was that she felt used and never received any recognition or appreciation for her job knowledge‚ skills‚ or abilities. She has a legitimate case if she uses the glass ceiling effect as her reason for not being promoted. She feels that she is not being promoted because of her age and sex which would fall under the glass ceiling effect. Thelma claims that she is being held back
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man of equal and respectful treatment. In 1963‚ with a frustrating yet respectful tone‚ King gave a speech “I have a Dream” which had the intriguing purpose to inform the nation on how African-americans should be granted the same freedom with no violence. This speech was presented in front of 250‚000 people‚ mainly those who were for King’s cause. While listening to this speech the main rhetorical device‚ metaphor‚ is presented. He used metaphor when he referred to drinking to together as white
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In the commencement address by Rita Dove‚ she inspires the graduating class of the University of Virginia to put themselves out in the real world and take risks as she “wishes” challenges on them and prepares them for the uncertainties that come in the future. The repetition of “150%” allows the graduates to understand how crucial it is to always be ready for the unexpected. While others will not know if you’re giving your best effort‚ you will feel it within yourself‚ so it’s important that going
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Armada. Elizabeth’s speech is a compelling call of loyalty to her country‚ her people‚ and to her God. Elizabeth’s motives for this speech were clear‚ she intended for her army to be valiant‚ but to also prove that she‚ a woman‚ could be a powerful leader in a world full of men. The Queen encourages her men‚ urges them of their duty and cause‚ confirms her commitment to them‚ and displays confidence in the fact that England will have victory over Spain. Elizabeth begins her speech by establishing her
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