Stress and organisational citizenship behaviours in Indian business process outsourcing organisations Ajay K. Jain a‚*‚ Cary L. Cooper b a Department of Psychology and Behavioral Sciences‚ School of Business and Social Sciences‚ Aarhus University‚ 8000 Aarhus C‚ Denmark b Lancaster University Management School‚ Dean’s Suite‚ Lancaster University‚ Lancaster‚ LA1 4YW‚ United Kingdom Available online 23 August 2012 KEYWORDS Organisational stress; Organisational citizenship behaviours; BPO
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« Critically evaluate the view that the only essential ingredient of a successful manager is the ability to handle people and relate in a caring and meaningful way to the individuals being managed » A manager is the person responsible for planning and directing the work of a group of individuals‚ monitoring their work and corrective actions when necessary. To be a successful manager is not that easy and ask certain competencies‚ the most important issue in management success is being a
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PART ONE Introduction to Organizational Behaviour CHAPTER 1 Study of Organizational Behaviour INTRODUCTION The study of Organizational Behaviour (OB) is very interesting and challenging too. It is related to individuals‚ group of people working together in teams. The study becomes more challenging when situational factors interact. The study of organizational behaviour relates to the expected behaviour of an individual in the organization. No two individuals are likely to behave
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4 Organisational cultures Introduction: defining culture The concept of culture has become increasingly significant in education during the 1990s and into the twenty-first century. This enhanced interest may be understood as an example of dissatisfaction with the limitations of those leadership and man- agement models which stress the structural and technical aspects of schools and colleges. The focus on the intangible world of values and attitudes is a useful counter to these bureaucratic assumptions
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What is organisational communication? “The key to success and productivity within an organisation is effective internal communication through the presence of informal and formal communication channels . Organisational communication can be defined as the process of sending‚ receiving and interpreting messages between units within a functioning organisation. In order for an organisation to reach their objectives‚ it is vital to build a supportive workforce through the use of communication between
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ORGANISATIONAL BEHAVIOUR Organisational behavior is the study and understanding of individual and group behavior and patterns of structure in order to help to improve the organization’s performance and effectiveness. (Mullins Laurie J.2007‚ Management and Organisational Behavior ‚8th Edition) Organisational behavior is a field of study that investigates the impact that individuals ‚groups and structures have on behavior within the organization. It is an interdisciplinary field that includes sociology
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A Proposal to Aid in Changing and Improving the Company’s Organisational Culture A Proposal to Change and Improve the Company’s Organisational Culture All aspects of this proposal are based on a fictitious situation. I will summarise the aspects of the organisational culture and the aspects that could improve the culture of this fictitious organisation. I currently hold the position of manager at a small‚ privately owned coffee bistro/book store. I have been an employee there for 3 years and
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MGT210 - Organisational Behaviour Assessment 1B Written Account of Organisational Observation Submitted By: Ambarish Bilas Pant Student ID: 11487208 Date: 30th August 2013 Jacksons on George (JOG) is one of the most exciting and vibrant bar at the gateway of The Rocks and Circular Quay. It features five bars across four levels and exceptional food‚ wine‚ beer and delicious cocktails. It opens around the clock‚ seven days a week. The exceptional food offered in the menu is a tasty
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Charismatic Entrepreneur Richard Branson 9Csikzentmihalyi¶s Flow TheoryRichard Branson¶s career path‚ although unorthodox‚ is a testament to Virgin¶s business practices that are founded in the theory of flow as described by Mihalyi Csikzentmihalyi. VirginGroup¶s communication style encourages employees to innovate and express their own opinionswithin the organization in order to remain in flow. Branson¶s leadership communication styleand the fundamental principles of the entire corporation are based
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people will have a greater chance to understand each other. This easy will study‚ the positive and negative impact of dialogue transforming in organisational cultures. The role of dialogue is to spread common values meanings that company wants its employees to follow all the employees should express their own interest. Organisational culture guides the behaviour of all employees in the organisation and also determines the things should be done. Each organisation has its own culture‚ which the employees
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