CALL CENTRE MANAGEMENT SYSTEM Vision Version <6.0> ABSTRACT: A Call center is an area where several customer service representative (CSR) agents are located to man a bank of telephones and computer terminals. These agents are specially trained on telephone etiquette‚ the type of customer queries‚ that may arise and on how to respond to these queries in a quick and efficient manner. A Call center can also equipped with an automatic call handling system like an Interactive Voice Response
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Service Request SR-rm-022‚ Part One Introduction Hugh McCauley‚ COO of Riordan Manufacturing has submitted service request SR-rm-022. The service request is to integrate existing variety of human resource (HR) tools into a single integrated application (Apollo Group‚ Inc. 2011). The new system will provide the organization with a more sophisticated‚ state-of-the art‚ information systems technology than what they currently have to better assist the HR department. Before the approval of the project
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Software Requirements Elicitation Techniques Version 1.0 20-Jan-2011 Prof Ravi Gorthi‚ The LNMIIT‚ Jaipur Software requirements are engineered by iteratively following the below mentioned activities: i) Software Requirements Elicitation ii) Software Requirements Analysis iii) Documenting Software Requirements Specifications This paper focuses on the first activity above‚ namely‚ the Software Requirements Elicitation and attempts
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PERFORMANCE CHARACTERISTICS 13 3.3 SYSTEM SECURITY 13 3.4 INFORMATION MANAGEMENT 14 3.5 SYSTEM OPERATIONS 14 3.5.1 System Human Factors 14 3.5.2 System Maintenance 15 3.5.3 System Reliability 15 3.6 POLICY AND REGULATION 16 HISTORY OF SRS 17 Table of Figures FIGURE 1 - SYSTEM OVERVIEW 7 FIGURE 2 SYSTEM CONNECTIVITY 8 1 Introduction This is a System Requirements Specification for the Final
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Computer security and Network Security is the means by which business and governments are protecting against computer intrusions and attack to prevent loss of data‚ information and provided services. Everything is now on computers‚ peoples whole lives are documented on computers. Big business and the government rely on technologies that use computers‚ whether it is used for storage‚ a medium between the customers and themselves or actual work. With all this information and data being stored‚ transferred
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Riordan Manufacturing HRIS 1.Introduction 1.1.Purpose This document defines the high level requirements for implanting a human resource information system at Riordan Manufacturing. It will be used as the basis for the following activities: A project overview that identifies the areas of the document resources‚ glossary of terms‚ project overview on business to be improved‚ project risks‚ and lists the stakeholders associated with the project. Key assumptions and any project restraints
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1. DESIGN AND MANAGEMENT OF COMPUTER NETWORKS UNIT I INTRODUCTION TO NETWORK MANAGEMENT 9 Overview of Analysis‚ Architecture and Design Process-System Methodology‚ Service methodology‚ Service Description - Service characteristics - Performance Characteristics - Network supportability - Requirement analysis – User Requirements – Application Requirements – Device Requirements – Network Requirements – Other Requirements - Requirement specification and map. UNIT II
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College of Computer Science & Engineering Department of Computer Science Orientation Students Information System . . . . . . . . . . OSIS Software Requirements Specifications Semester 011 Prepared by Majed Al-Sehli‚ 972049 Mohammad Al-Harbi‚ 972031 Prepared for Dr. Abdullah Al-Sukairi Saturday‚ October 20‚ 2001 CONTENTS CONTENTS......................................................................................................................... 1 1. INTRODUCTION .............
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Summary Riordan Manufacturing “is a plastics manufacturer employing 550 people with projected annual earnings of $46 million.” (Riordan‚ 2004) The company headquarters is located in San Jose‚ California and production sites within Pontiac‚ Michigan and Albany‚ Georgia. The Michigan location is responsible for the injection molding process‚ creating of dies‚ custom fabrication‚ design and coloring of plastics. The Georgia site creates unique plastic bottles as specified by the customer. Riordan expanded
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Manuel Castells Materials for an explorator y theory of the network society1 ABSTRACT This article aims at proposing some elements for a grounded theor y of the network society. The network society is the social structure characteristic of the Information Age‚ as tentatively identi ed by empirical‚ cross-cultural investigation. It permeates most societies in the world‚ in various cultural and institutional manifestations‚ as the industrial society characterized the social structure of
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