CUSTOMER RETENTION STRATEGIES USED BY INTERNET SERVICE PROVIDERS IN KENYA 1 TABLE OF CONTENTS PART ONE INTRODUCTION ……….………………………………………………….……………3 1.1 Background ……………………………………………………………………….3 1.1.1 Customer Retention Strategies…………………………………………………….4 1.1.2 Internet Service Providers …………………….…………………………………..6 1.2 Research Problem ………………………………………………………………...8 1.3 Objectives of the Study ………………………………….………………………10 1.4 Importance of the Study ……………………………………………………...….10 PART TWO LITERATURE REVIEW
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Introduction: An Industry where companies are "primarily engaged in operating‚ maintaining‚ and/or providing access to facilities for the transmission of voice‚ data‚ text‚ sound‚ and video" is known as Telecommunications Industry. Hence‚ Telecom Service Providers are organizations which provide the aforementioned services through the land-line and wireless networks. (http://www.bitpipe.com/tlist/Telecommunications-Industry.html) Goldman Sachs research says‚ "India will overtake US by 2050" and
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Risk management strategies: Taking a step towards cloud is a big challenge but it is a great start to modernize the organization. The entire software framework of the system will be affected by this change. It’s not simple as said‚ it involves numerous unexpected complexities which are to be dealt with. It would also take significant development effort in terms of software development. With such big changes in hand system security and integrity cannot be compromised and issues in privacy and security
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Project Part 1 Task2: Risk Mitigation Plan Victor Sabani ITT Technical Institute Project Part 1 Task2: Risk Mitigation Plan Risk Mitigation‚ in order to mitigate we have to identify the risk. There are many ways that the mitigation plan can happen; the most efficient way is a chart. Risk Impact on Project Success Likelihood of Occurrences Mitigation Plan Natural Disaster Devastating Not Very Have a backup location ready to go in case of Equipment i.e. servers‚ switches‚ routers… Devastating
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Data Management Strategy in Organizations Today Regardless of the size of an organization‚ proper data management is vital for innumerable reasons. Data is stored in various forms- computer‚ paper‚ or any form of electronic media. Some data can be obstructed after a certain period‚ but other data would be crucial for the operative management of a company. In other words‚ inadequate data management could contribute to the success or failure of an organization. Unfortunately many companies have
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Mitigation Strategies and Solutions for Global Warming By Julie Purvis June 13‚ 2010 SCI 275 Mitigation Strategies and Solutions for Global Warming page 2 Take a look at the world around us and think what it may look like in 20 years. Every day this environment is changing and not always for the better. Things we do in everyday life are destroying our environment. For instance‚ driving cars‚ using electricity from coal-fired
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Examples of internal and external mail services available to organisations. · Internal post deliveries (distributing mail within the organisation) · Royal Mail post · Royal Mail (special deliveries‚ recorded). · Private couriers (e.g. Parcel Force‚ TNT) 2.4 – Give reasons for selecting internal and external mail services Internal mail services are used to communicate within the council which is free of charge and a lot quicker. External mail is used to communicate
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Mitigation strategies: road to sustainable cities? Introduction Society is still growing and rapidly aging‚ one person wants mobility‚ the other wants a green park in front of his house. More people‚ means more traffic density‚ more pollution‚ increasing energy consumption‚ less natural habitats‚ sinking water resources and land shortage for housing. These are some of the problems we‚ as a society‚ have nowadays. By 2050 66% of the world’s population will be urban (Powell‚ 2016). A strategic approach
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Assignment 1: Executive Summary on Risk Mitigation Risk mitigation measures are introduced with the objective to: • Eliminate the risk; or • Mitigate the risk‚ if elimination is not feasible; or • Cope with it‚ if neither elimination nor mitigation is feasible. The identification of appropriate risk mitigation measures requires a good understanding of the hazard and the factors contributing to its occurrence. For this reason‚ a risk matrix needs to be completed. Risk mitigation measures may work by reducing
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External Relations Strategy Name Institution External Relations Strategy Companies face challenges and success at different levels during their development. Some companies may face challenges during the initial stages of development while others face challenges in the course of development. Challenges are therefore inevitable since most companies face them at certain stages. It therefore greatly depends with the speed of solving the challenges to alleviate the
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