service quality perceptions from the perspective of domestic and international tourists. Data were collected in 15 hotels in the Opatija Riviera (Croatia)‚ using a self-administered questionnaire. Descriptive statistical analysis‚ exploratory factor analysis and reliability analysis were conducted. The study results indicate the rather high expectations of hotel guests regarding service quality. ‘Reliability‚’ ‘empathy and competence of staff‚’ ‘accessibility’ and ‘tangibles’ are the key factors
Premium Factor analysis Hotel Psychometrics
Women in science‚ technology‚ engineering‚ and math (STEM) majors exemplify the gender gap. “Let me tell you about the trouble with girls. You fall in love with them‚ they fall in love with you‚ and when you criticize them‚ they cry‚” said Nobel Laureate‚ Tim Hunt. (Amarante) Hunt believes that women should be segregated from men in the laboratory as they are a distraction to science. Although Hunt received backlash for his comments‚ it provides an example of the gender biases affecting women in
Premium Gender Woman Female
Introduction Cadbury is a British-based confectionery company. Its main product is chocolate gum’s candy. In 1824 John Cadbury opened a shop in Bull Street‚ Birmingham. It’s headquarters in Uxbridge‚ England and formerly listed on the London stock exchange. In the starting time it did not start as a confectionery shop only sold tea‚ coffee‚ and homemade drinking chocolate or coca‚ which was homemade or he produced himself. Later he moved his product into the production of a variety of cocas and
Premium Human resource management Management Organizational culture
The Love that Bridges the Gaps: Which is your kind of love? By Don Brown The ancient Greek identified four specific terms to describe love which are as follow: agape‚ phileo‚ storge‚ and eros. Which of these do you spend time engage in most of the times? Agape Agape love: This is an unconditional love that sees beyond the outer surface and accepts the recipient for whom he/she is‚ regardless of their flaws‚ shortcomings or faults. It’s the type of love that everyone strives to have for their
Premium Love
The Gaps Model of Service Quality Chapter2-1 2 The Customer Gap – Gap 5 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Design and Standards Gap not having the right service designs and standards Gap 3 – The Performance Gap not delivering to service standards Gap 4 – The Communication Gap not matching performance to promises Putting It All Together: Closing the Gaps McGraw-Hill/Irwin Copyright © 2009
Premium Design Customer service Service
1 Gap Analysis of Research Needs in Environmental Health‚ Malawi Report to the National Commission of Science and Technology Dr. T. D. Morse‚ Dr. S. Taulo‚ Mr. K. Lungu Department of Environmental Health University of Malawi - Polytechnic June 2010 2 3 Table of Contents List of Abbreviations ............................................................................................................................... 8 Acknowledgments ..................................................
Premium Public health Health care Health
Rethinking School Inspection in the Third World: The case of Kenya Zachariah Wanzare‚ O. Abstract Many countries throughout the world have developed some means of monitoring the quality and standards of their education systems. In most cases‚ the monitoring process involves supervision by inspection of educational institutions such as schools‚ and other aspects of the education systems. The critical role of inspection as one of the dominant strategies for monitoring and improving the performance
Free Education School
How Life Expectancy Gap for Rich and Poor Skews Social Security I have always known that there was a gap in the life expectancy between the rich and the poor‚ but have never really looked into it. This article was very interesting to read. The article focused on the difference between the average life expectancy for men earning $20‚000 annually and men earning $80‚000 annually and the typical life expectancy between the two. Social Security is based on the average U.S life expectancy and does not
Premium Poverty United States Health care
Dish Network’s Workplace Woes Dish Network’s Workplace Issues Dish Network has become a very popular and well recognizable company throughout the United States over approximately the last decade. Dish serves as a satellite television provider and rivals such companies as Comcast and Xfinity. The company is based out of Englewood‚ Colorado and has serviced upwards of 14 million residents in the United States (Hannan 2013). Dish can easily be considered a large company with approximately 34‚000 employees
Premium Management Ethics Enron
The Existence of Audit Expectation Gap: Bangladesh Perspective - Perceptions of Naïve Investors‚ Students and Professionals Regarding the Audit and Role of Knowledge Affecting the Gap. Abstract: The study investigates the existence of audit expectation gap in relation to society’s unreasonable expectations out of auditing in Bangladesh. This also identified the effects of auditing knowledge on the gap. Among all the classes of our society the accounting graduates are expected to have more
Free Auditor's report Auditing Internal control