ORGANISATION CULTURE 8 ORGANISATION VALUES 9 THE RITZ-CARLTON LLC 10 VALUES 10 The Mission/ the Moto 10 The Vision / Credo 10 STRUCTURE 11 CULTURE 11 MARRIOTT INTERNATIONAL. 13 STRUCTURE 13 THE MARRIOT INC. VALUES ANALYSIS 14 Marriott Mission Statement 14 COMPARATIVE ANALYSIS 16 CONCLUSION 20 REFERENCE: 21 APPENDIXES 24 APPENDIX 1 24 APPENDIX 2 25 Executive Summery In assignment represent my research on The Ritz-Carlton and Marriot Inc structure‚ Culture and Values and the
Premium Marriott International
NGUYEN TRAI UNIVERSITY‚ HANOI BTEC HND IN BUSINESS (MANAGEMENT) ASSIGNMENT COVER SHEET NAME OF STUDENT REGISTRATION NO. UNIT TITLE Unit 15 Managing Business Activities to achieve Results ASSIGNMENT TITLE Ritz Carlton ASSIGNMENT NO 1 of 1 NAME OF ASSESSOR MBA Le Thu Hanh SUBMISSION DEADLINE 01/04/2014 I‚ __________________________ hereby confirm that this assignment is my own work and not copied or plagiarized from any source. I have referenced the sources from which information is obtained
Premium Customer service Management Hotel
Organisational Behaviour MGMT8501 The Ritz-Carlton: An Organisational Behaviour Analysis Assessment 2 THE GRADUATE SCHOOL OF MANAGEMENT The University of Western Australia Manila MBA Program ASSIGNMENT COVER SHEET MGMT8501 ORGANISATIONAL BEHAVIOUR 1. PLEASE ENSURE THAT YOU HAVE AN EXTRA HARD COPY OF YOUR ASSIGNMENT BEFORE SUBMITTING. 2. STAPLE TO THE FRONT OF EACH SUBMITTED ASSIGNMENT. 3. FILL IN ALL DETAILS ON THIS FORM. USE ONE FOR EACH ASSIGNMENT. Title: Group Assignment – 2 ID 20442494
Premium Hotel
Ritz-Carlton: Motivational Profile Adis Bosnic‚ Antoinette Taylor‚ Zach Graham and Steve Miklos PSY-320 September 9‚ 2013 Randy Foster Ritz-Carlton: Motivational Profile The Ritz-Carlton is world renowned for its prestigious facilities and service excellence wow stories. The organizational focus on creating a “memorial experience” for their customers starts with their employees. Ritz-Carlton invests in their employees to ensure that their people’s genuine care and focus is on their customers
Premium Hotel Hotel chains
1.1 Two functional areas of Ritz-Carlton and evaluation of their interrelationship between the different processes and functions Structure of Ritz Carlton The Ritz-Carlton is an international luxury company. It is a complex system within 80 properties worldwide and using 17 languages. To take most advantages in coordination‚ communication and focus on the tasks‚ Ritz-Carlton applies geographic structure in their business. Figure 1: Ritz-Carlton’s geographic structure It is easy to manage and
Premium
INTRODUCTION Ritz-Carlton Hotel is well known as the luxury hotel with its marvelous quality in which it operates both hotels and resorts as its best part. The Ritz London was formed on 24th May 1906 on the Piccadilly site of the Walsingham House Hotel‚ formerly the Bath Hotel. Conceived by renowned hotelier César Ritz‚ The Ritz owes its architectural design to the successful partnership formed in 1900 between Frenchman Charles Mewés and Englishman Arthur Davis. It is a business which is subsidiary
Premium Hotel Marriott International Hotels
values andstandard that set the quality for how employees are to act‚ how work is to bedone‚ and what image to represent to the world.The Ritz-Carlton has a strong culture whereas others are less welldefined. Ritz-Carlton motto “We are Ladies and Gentlemen serving Ladiesand Gentlemen. According to Simon Cooper‚ the President and Chief Operating Officer of Ritz-Carlton Hotel Company‚ LLC‚ they chose the mottobecause they don’t want their employees to think of themselves as a servile;their employees might
Premium Management Strategic management Marketing
The Ritz-Carlton Hotel Company Case Study Journal Ritz-Carlton is a luxury and successful hotel company in the world. The brilliant reputation of Ritz-Carlton hotel company not only come from the luxurious surroundings but also its outstanding and high efficient customer service. A excellent customer service can create customers loyalty and strengthens competitiveness. Ritz-Carlton makes the best effort to satisfy every customer which is one of the basics “never lose a guest”. In order to provide
Premium Customer service Customer Good
Chapter 12 McKinsey 7S Ch12. McKinsey 7S • • • • • • • • Short Description Background Strategic Rationale & Implications Strengths & Advantages Weaknesses & Limitations Process for Applying Technique Case Study: Kenya Airways FAROUT Business and Competitive Analysis. By C. Fleisher & B. Bensoussan. FT Press 2007. All Rights Reserved. Ch12.2 Ch12. McKinsey 7S Short Description • The McKinsey 7S model is a diagnostic management tool used to test the strength of the strategic degree
Premium Strategy Strategic management All rights reserved
Total Quality Management 1. Concepts and Applications of TQM at Ritz Carlton Hotel Total quality management is a criterion for managing people‚ tasks and processes to ensure the best quality service/product which guarantees complete customer satisfaction. It is an aspect of management which solely focuses on quality as its prime success factor. Total Quality Management (TQM) is the set of management processes and systems that create delighted customers through empowered employees‚ leading to higher
Premium Quality assurance Hotel Quality management