Discussion Questions for OM 5016 Class 2 Ch 1 &2. Operations Management Introduction and Strategy 1. What is Operations Management? What are major OM decisions? 2. What are the key differences between goods and services? 3. What a role does productivity play? How to measure productivity and what challenges do we have in measuring and improving productivity? 4. What is mission and strategy? How important is it for an organization to develop a mission and strategy? 5. What
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Customer-Driven Learning at Radisson Hotels Worldwide Radisson Hotels began in the early 1900s in Minneapolis by incorporating a partnership with the dry-good store which was next door to the hotel. For many years this wise entrepreneurial move summoned millions of people to the downtown Minneapolis area‚ greatly boosting the economy in this area (Hotel Online‚ 1998). By 1997‚ the “growth at any cost” strategy of Radisson was diminishing their quality and blurring the focus of customer satisfaction
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Environment(pest) 2. Industry 5 porters 3. Organization 7s V. PROBLEMS FOUND IN SITUATION ANALYSIS 1. Statement of primary problems 2. Statement of secondary problems VI. STRATEGICAL ALTERNATIVES FOR SOLVING PROBLEMS A. Description of strategic alternative 1 B. Description of strategic alternative 2 C. Description of strategic alternative 3 VII. SELECTION OF STRATEGIC ALTERNATIVE AND IMPLEMENTATION VIII. SUMMARY IX. APPENDICES Mckinsey 7s Irish Strategy * Maintain the Irish Pubs
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professional language appropriate to the task including: * register * vocabulary choice * complexity of language and tone Case Application 3 – Making you Say Wow (Chapter 3 page 68-69) When you hear the name the Ritz-Carlton Hotels‚ what words come to your mind? Luxurious? Elegant? Formal‚ or maybe even stodgy? Way beyond my budget constraints? Three words that the company hopes come to mind are
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Chapter 1: 1. Developing employee skills is a challenge in almost any environment. What type of skills needs to be mostly developed for EMAL trainees? * Technical skills. 2. Once those employees progress in their careers and get promoted‚ what kind of skills would be needed? * Human skills the most and less of technical and conceptual skills. 3. Go to the Emirates Aluminum Website at www.emal.ae. What can you tell about the company’s emphasis on people and their careers
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CBL Case 2 Michiel Kemper MSM3B Tutor: R. Dikkeboom Core issue: Internal Analysis Problem statement: How can MTV optimise their value chain in order to stay competitive? Learning goals: 1.What is an internal analysis? 2.What internal analysis models are there? 3.Apply on MTV 4.What is a business model? 5.What is MTV’s current business model? 6.What is a value chain? 7.What is MTV’s value chain? 8.What is the target group of MTV? 1.What is an internal analysis? The
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Examining Starbucks using the 7s method © 2001 Tim Glowa White Paper: Examining Starbucks utilizing the 7s method and less than perfect information Tim Glowa‚ Tim@Glowa.ca September 15‚ 2001 © 2001 Tim Glowa September 15‚ 2001 -1- Examining Starbucks using the 7s method © 2001 Tim Glowa Table of Contents Executive Summary.................................................................................................... 3 Introduction.........................
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1‚513 room capacity. Each property thrives on its own name and the corporate brand name‚ Rosewood‚ has been muted to preserve the distinctiveness of each individually branded hotel. Rosewood faces competition from corporate branded giants e.g. Ritz-Carlton‚ Four Seasons etc who follow “canned and cookie cutter” approach of maintaining a consistency across all hotels. Rosewood’s management believed that the individual property branding strategy would help them differentiate from these corporate giants
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Strategies Marriott needs to pursue market development in Asia with new brands that extend its New World and Ramada presence. Marriott has acquired an operating and development team of experts with the Renaissance acquisition who are familiar with the market. It should use this advantage and its superior management abilities to reach its goal of 200 hotels in the area by the year 2000. Marriott can capitalize on synergies associated with managing New World‚ the owner of which has agreed to further
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famous models created in the last few decades we can mention the Porter’s Value Chain Analysis‚ the McKinsey 7s Framework‚ Galbraith’s Star Method and the Mintzberg Organisational Configurations. These models attempt to represent the companies as systems‚ with different elements and relations between them and provide tools to improve the firm performance and help it reach its purposes. The Mckinsey method consists in a framework with 7 internal aspects of an organization that need to be aligned
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