Career Objectives “To succeed in everything to which I am responsible” Educational Qualification ❖ Higher Secondary (2000 – Passed out) Govt.Boys Higher Secondary School‚ Nilakkottai. ❖ Diploma in Hotel Management & Catering Technology (2000 to 2003) Sri Balaji College of Hotel Management & Catering Technology‚ Trichy. Approved by A.I.C.T.E Govt of India - New Delhi. ❖ Doing MBA – Hotel Management in IIBMS – The Indian Institute of Business Management and
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Success has many different definitions. For example‚ an Olympic athlete may define success differently than a stay at home mom. You must understand what success means to you in order to achieve it. Although‚ many people view it differently it is most commonly defined as an accomplishment of an aim or goal. You can be successful in areas such as your education‚ career‚ and your personal life. A successful education is important since your area of study will lead you to your career. A higher education
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CULTURE AND IDENTITY WORD COUNT: 2‚241 28/11/13 Introduction Culture‚ this is a way that an individual attaches themselves to a certain community from which they are from‚ a way in which an individual is brought up based on what that community believes in; according to theorists culture is “the shared philosophies‚ ideologies‚ values‚ assumptions‚ beliefs‚ expectations‚ attitudes and norms that knit a community together…” Meek (1988‚ p.457) when considering an organisation‚ the
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Service Strategy McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies‚ Inc. All rights reserved. Learning Objectives Formulate a strategic service vision. Discuss the competitive environment of services. Describe how a service competes using the three generic service strategies. Explain what is meant by qualifiers‚ service winners‚ and service losers. Discuss the competitive role of information in services. Explain the concept of the virtual value chain and its role in service
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Marriott Rooms Forecasting Case Study This case involves the study of the Hamilton Hotel and the use of forecasting to help predict their demand on a specific day. Marriott Hotels operated the Hamilton hotel. Marriott has been known for a culture that puts people first. Marriott is recognized worldwide for their enduring values‚ their spirit to serve‚ and their corporate commitment to creating better places to live and work. 1) Critical Issue: The critical issue is the manager has to choose
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MKT01909-2013-A: Service Management for Tourism and Hospitality Assignment 1: Part A Lecturer: Tony Brown Deng Hongfei 22012540 Table of Contents Section 1: Introduction 5 Statement of the purpose 5 Objectives 5 Report structure overview 5 Section 2: Organization overview 6 Description of operations 6 Bundle of services 7 Core service 7 Peripheral services 7 Feasibility of the project 7 Section 3: Target Market Customers
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Marriott Corporation Abstract Marriott Corporation has three divisions – lodging‚ contract services and restaurants – with dissimilar operations. The company uses three separate hurdle rates for the three divisions to value the proposed projects. It is believed that this strategy is more appropriate that using a single firm-wide discount rate because the operations of the three divisions differ drastically. However‚ the company has to ensure that the company uses an appropriate discount rate for
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Marriott Corporation and Project Chariot The Marriott Corporation (MC)‚ had seen a long‚ successful reign in the hospitality industry until the late 1980s. An economic downturn and the 1990 real estate crash resulted in MC owning newly developed hotel properties with no potential buyers in sight and a mound of debt. During the late 1980s‚ MC had promised in their annual reports to sell off some of their hotel properties and reduce their burden of debt. However‚ the company made little progress
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Time Off at Superior Software Services OL 325 Total Rewards Anyelina Marte 03/17/2012 Time Off at Superior Software Services Time off tend to be a dilemma in some companies where the rules are not well established specially sick days that employees can call in at any time and request a sick day for whatever reason without prior anticipation. Changing Superior’s time off polices can decrease unscheduled time off. If Superior combined PTO with different scheduling
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12/17/2010 MSc OR/BAC | Courier Services | Managing Business Operations | SERVICE OPERATIONS MANAGEMENT - group 5 | Contents Service Definition 2 Intangibility 2 Heterogeneity 2 Inseparability 2 Perishability 2 Service Classification 3 The Volume Measure (Silvestro) 3 Other Service Classification Models 4 Service Design 5 What is the philosophy behind the service design? 5 What to deliver to courier service customers? 6 How to deliver? 7 The blueprint diagram 7 Customer actions
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