1101IBA Tute Case Analysis – Preparation Sheet Week 7 Tutorial MALIHEH HOSSEINI : S2898814 Case for critical thinking: A flood of decisions 1. What information sources (or potential information sources) could have been used to assist with the decision-making process for Wivenhoe Dam in this case? Potential information sources that could have been used to assist with the decision-making process for Wivenhoe Dam -SEQWater -Sought advice from Water Grid Manager -Water Commission -DERM
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C2 differentiation Maximum points‚ minimum points and points of inflection All 3 types of point are easy enough to spot on a graph: • Maximum points are the tops of ‘peaks’ • Minimum points are bottoms of ‘troughs’ • Points of inflection are where a curve stops turning ‘left’ and starts turning ‘right’ (or vice versa). An example is the point (0‚1) on the curve [pic]+1 Notes (i) Any point on a curve where the gradient is zero can be
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English 101-ls1 10/26/13 A Question Of Language In the essay a question of language by Gloria Naylor. She defines how the written and spoken language can give different meanings to a word. She considers language a powerful tool used by writers and everyday people‚ to express their feelings and capture reality and life. According to Naylor‚ the “written word is inferior to the spoken‚ which uses the "sight‚ sound‚ smell and touch” of the moment(220). She mentioned that to exemplify how the same
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October 31‚ 2010 Unit 10: Reflection Writing Assignment 1. The key concepts and topics in this course that have made me a stronger candidate to continue in the business world would be what I have learned from the units dealing with: Diversity‚ Customer Behavior‚ Customer Loyalty‚ and Exceptional Service: I have learned that customer comments‚ good or bad should always be taken into consideration‚ addressed and handled appropriately. Comments can provide insight to the thought process
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Inter Internet Services: Email – is probably one of the most widely used Internet services. It enables you to communicate with your friends‚ bosses‚ colleagues and other from a distance. It is the fastest way to send messages with less cost. Telnet – a method that allows you to access or use resources on a remote computers. Telnet can also give you fast access to the World Wide Web and explorer. You can also use the telnet to go shopping‚ playing interactive games‚ and log onto community
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MKTG1255 – SERVICE QUALITY PRACTICE MULTIPLE CHOICE QUESTIONS THE QUESTIONS ARE FOR PRACTICE ONLY. THERE IS NO INDICATION THAT YOU WILL BE ASKED THE SAME QUESTION(S) IN THE FINAL EXAM. 1. ____________ represent a special type of order taking that entitles customers to a specific unit of service. a. Suggestions b. Reservations c. Trackers d. Repossessions e. Contracts 2. Which of the following is NOT considered an example of a hospitality element? a. Greeting b. Toilets and washrooms c. Advice
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V) will be such that a well-educated person will be able to answer them without any specialized study. The question will be such as to test a candidate’s general awareness of a variety of subjects‚ which will have relevance for a career in Civil Services. The questions are likely to test the candidate’s basic understanding of all relevant issues‚ and ability to analyze‚ and take a view on conflicting socio- economic goals‚ objectives and demands. The candidates must give relevant‚ meaningful and
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Services Marketing A service is the action of doing something for someone or something. It is largely intangible (i.e. not material). A product is tangible (i.e. material) since you can touch it and own it. A service tends to be an experience that is consumed at the point where it is purchased‚ and cannot be owned since is quickly perishes. A person could go to a café one day and have excellent service‚ and then return the next day and have a poor experience. So often marketers talk about the nature
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What Is Customer Service? Customer service has been defined in many ways. The challenge is that appropriate service means different things to different people. It is often easier for customers to identify inappropriate service‚ than to define what they should experience. Some Common Definitions of Customer Service “Customer service is a commitment of all employees in a company to make being a customer a completely positive experience one that everyone customer will want to experience time
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Services represent approximately 80 percent of the U.S. GDP and a growing percentage of the GDPs of countries around the world. Companies‚ governments‚ and universities worldwide have recently awakened to the realization that services dominate global economies and economic growth.1 Yet‚ in practice‚ innovation in services is less disciplined and less creative than in the manufacturing and technology sectors.2 While Business Week’s 2007 top twenty-five most innovative companies list includes
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