Study : Ritz-Carlton Hotels Lecture : Prof. Dr. Basu Swastha Dharmmesta‚ M.B.A Group 4 Anne Stam [Student Exchange] Febrini Wulandari 08/277511/PEK/12841 Irwan Arfandi Bachtiar 08/277521/PEK/12851 Case Summary Ritz-Carlton Hotels‚ California‚ USA Ritz-Carlton is a brand of luxury hotel and resort with 70 properties that are located in major cities and exclusive resort destinations of 23 countries worldwide. The Ritz-Carlton brand
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SIX SIGMA and its Role in Quality Management Sung H. Park Department of Statistics‚ Seoul National University Kwanak-ku‚ Seoul‚ 151-742‚ Korea parksh@plaza.snu.ac.kr Abstract Six Sigma was introduced into Korea in 1997‚ and it is regarded as a fascinating management strategy in many Korean companies. First of all‚ the reasons why Six Sigma is fascinating are given and a smart way to introduce Six Sigma is illustrated. Seven step procedures to introduce Six Sigma are explained. Next‚ the differences
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Analysis: Maple Leaf Foods: Leading Six Sigma Change Maple Leaf Foods: Six Sigma in 2002 From the title‚ “Maple Leaf Foods (A): Leading Six Sigma Change”‚ one could assume that the case study is about introduction and implementing of Six Sigma in Maple Leaf Foods (MLF) company which is based Toronto‚ Canada. By observing through headings from the case study‚ one can predict that Bruce Miyashita‚ vice-president (VP) Six Sigma of MLF‚ brings Six Sigma to MLF and he implemented it. Based on
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The Ritz-Carlton Hotel Company‚ L.L.C. What value does a focus on the Gold Standards have for The Ritz-Carlton Hotel Company? The Ritz-Carlton Hotel Company aims to succeed in one of the most logistically complex service businesses. Targeting primarily industry executives‚ meeting and corporate travel planners and affluent travelers‚ the Atlanta based company manages 25 luxury hotels that pursue the distinction of being the very best in each market. It does so base on the strength of a comprehensive
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elusive concept. What is the essence of The Ritz-Carlton experience? What is The Ritz-Carlton selling? “We are not in the hotel business. The hotel business is about selling rooms‚ selling food‚ selling the bar. We do those things incidentally‚ but our business is service… Service is our profession.”‚ so Horst Schulze‚ founding president and COO of Ritz-Carlton Hotel‚ about the exceptional customer service philosophy of the company. The Ritz-Carlton focuses on taking care of their customers and
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Six-Sigma refers to the philosophy and methods companies such as Toyota use to improve manufacturing processes and eliminate product defects. Besides‚ there are seven wastes found in manufacturing that provides information on how managers can reduce or eliminate waste in order to become a lean organization. For instance‚ Toyota Company makes use of lean production and supply to improve their productivity and profitability. Above all‚ by implementing Six-Sigma philosophy and methodology such as DMAIC
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significant role in the organization’s performance. Many companies use Six Sigma their tend to have the Six Sigma as a transformational quality methodology to enhance their performances as well as their consumers’ satisfaction. Six Sigma was founded in 1986 by an engineer at Motorola Company named Bill Smith (Motorola‚ 2010). Since that time Motorola has developed this process to be more effective in terms of quality. Six Sigma has distributed in many companies‚ such as General Electric. The process
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Introduction: Six Sigma is a business management strategy designed to meet customer needs and process capability. Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects and minimizing variability in manufacturing and business processes. It uses a systematic project-oriented fashion through define‚ measure‚ analyze‚ improve‚ and control (DMAIC) cycle‚ including statistical tools‚ and creates a special infrastructure of people within the
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Issue: Dynamic Seal‚ a precision parts manufacturer with a reputation for high quality‚ does not currently utilize a Statistical Process Control (SPC) system. However‚ United Airlines (UA)‚ a major customer representing 14% of Dynamic Seal’s business‚ insists they implement an SPC system or loose United Airlines’ business. In addition Dynamic Seal do not have a sound preventative measure quality control system in place‚ preferring 100% inspection to cull bad quality‚ rather than building parts correctly
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TQM‚ Six Sigma and LEAN (29259-E09) BACHELOR EXAM data Open book Exam prepared by Mikkel Nüssler Please note: Each of the exam assignments has an individual weight. The weight is expressed as a percentage. Assignment 1 (Weight: 20%): LEAN and TQM Based on the case ‘Office Chairs Inc.’: A. Evaluate the organizational changes made by the company in 2005 relative to the theory of LEAN and TQM. Assignment 2 (Weight: 60%): LEAN – Value Stream Analysis Based on the case ‘Office
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