Case Study: The Reluctant Receptionist 1. Why did the absence of accurate job information create a problem? The absence of accurate job information created a problem because there was no written job description and job specification. Also‚ the HR Director was supposed to mention during the interview that Virginia is expected to be a relief receptionist not just an hour a day‚ but also if the receptionist will be sick or unable to work. Virginia could have refused that job from the beginning
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business coaching‚ career coaching‚ Career coaching and sales coaching. Career coaching refers to the process through which an individual is trained on how to handle tasks that fall under their duties and responsibilities in the workplace. In most cases‚ career coaching is done in the form of orientation and periodical training of staff (Phillips & Phillips‚ 2012). 2. Ch11‚ page 514‚ question 6: You have been asked to evaluate whether a company’s pay structure is fair to women and minorities. How
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contributing significantly to better customer service. 5. Employees are updated on new and enhanced skills‚ with a view to aligning them to business goals and objectives. 6. After a downsizing‚ remaining workers are given the technical and management skills to handle increased workloads. 7. Companies with business problems are given a fresh or unbiased professional opinion or exploration‚ evaluation‚ or critique. 8. Job satisfaction‚ employee motivation and morale are
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practices for both management and unions. These are presented in Table 13-1 in your textbook. Read the Ethical Dilemma‚ “Are Unfair Practices Unethical‚” on p. 518 in your textbook and answer the question presented in the case. Questions and Answers Question: Are the unfair labor practice shown in table 13-1 (in the textbook) also unethical? Answer: The business dictionary defines ethics as “The basic concepts and fundamental principles of right human conduct. It includes study of universal values
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perceptions of the management‚ unions and rank and file workers. These perceptions may be the perceptions of persons‚ of situations or of issues involved in the conflict. The perceptions of situations and issues differ because the same position may appear entirely different to different parties. • The general impression about a person is radically different when he is seem as a representative of management from that of the person as a representative of labour • The management and labour see each
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[pic] JUNE 2010 THE HUMAN RESOURCE IN HOSPITALITY Instructions to candidates: a) Time allowed: Three hours (plus an extra ten minutes’ reading time at the start – do not write anything during this time) b) Answer any FIVE questions c) All questions carry equal marks. Marks for each question are shown in [ ] 1. a) Describe the main points that are covered in the seven point plan during the selection procedure of new staff in the hospitality industry. [10] b) Construct an
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Competitive challenges facing Management: Globalization Information Technology Reducing costs through downsizing‚ outsourcing‚ & off shoring Change in demographic (age‚ gender‚ education) Change in laws and regulations such as increasing employee rights in workplace Ethics and social responsibility Work-family balance Importance of service sector History of Management I- Classical Schools (Major Axiom: There is only one best way to do the job): Scientific Management (Frederick Taylor‚ 1900-
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HRM-381 Study Guide –Exam #1 Spring‚ 2013 Safety Net Theory Define the Safety Net Theory. It is poorly trained‚ looking for easy way out‚ short term thinking. Its toxic. Describe the “toxic net” that is used by managers to get compliance. Everything needs an incentive or a threat. (extrinsic motivation) Describe the “purity approach” that is used by leaders to get engaged employees Difficult at first‚ gets easier and do get predictable behavior thru a pure culture. Intrinsic
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CHAPTER 4 JOB ANALYSIS AND THE TALENT MANAGEMENT PROCESS 159 RECRUITING IN EUROPE John graduated from a British university with a degree in human resource management; it was ihere that lie met Marie‚ a French Erasmus student. Marie had wanted to go back home‚ so |ohn had secured a fob in a recruitment agency in Marseille‚ France. The agency‚ headquartered in Barcelona and Madrid (Spain)‚ Talent Spotting Spectrum (TSS)‚ is a human resources consulting agency specializing in the recruit_
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Flora Tutor：Jonathan Culbert 06/08/2013 Along with the flourishing development of Human Resource Management‚ increasingly more enterprises have attached great importance to the relationship between employees and employers‚ which is‚ put into professional terms‚ psychological contract. This concept was first introduced by Argyris in 1960 and has
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