Cornell Hospitality Quarterly http://cqx.sagepub.com/ Hotel Guests ’ Responses to Service Recovery: How Loyalty Influences Guest Behavior Pablo Zoghbi-Manrique-de-Lara‚ Miguel A. Suárez-Acosta and Teresa Aguiar-Quintana Cornell Hospitality Quarterly published online 28 November 2013 DOI: 10.1177/1938965513513348 The online version of this article can be found at: http://cqx.sagepub.com/content/early/2013/11/27/1938965513513348 A more recent version of this article was published on - Mar
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Improving Communications: Hotel International and the Roaring Dragon Hotel Ima Student Sullivan University MGT 510 Executive Summary This proposal provides a roadmap toward improving communications between the Hotel International (HI)‚ a global hotelier‚ and the management control of the Roaring Dragon Hotel (RDH)‚ one of the original three-star hotels in southwest China and a state owned enterprise (Grainger‚ 2008). Failure to recognize cultural norms and the relationship between employees
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* Berjaya Makati hotel * 7835 Makati Avenue Corner Eduque StreetMakati City‚ Philippines 1209 * Tel : + (632) 750 7500Fax : + (632) 750 6783 * To discover most of Manila with ease‚ guests can use Berjaya Makati Hotel as their home base. The hotel has 167 guestrooms‚ each equipped with industry-standard amenities for guests’ comfort. Guestroom appointments consist of room safe‚ data port‚ mini bar‚ daily newspaper‚ non-smoking rooms and voicemail system. This Manila hotel has everything you
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How the crocodile got its long tail A long long time ago‚ there was a lazy crocodile. Its tail was as short as a hotdog sausage. It only eats‚ drinks and sleeps all day long under the tree that near the water. One day‚ a man was walking down a hill‚ he saw a crocodile eating an apple. He asked “Can I have some of your apple please?” The crocodile didn’t say anything‚ instead the crocodile threw the apple away and said “Yum!” And it gobbled up the man in two bites. After a while‚ it
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A HOTEL PRACTICUM REPORT ON IVORY HOTEL AND SUITES Buntun Highway‚ Tuguegarao City‚ Cagayan‚ Philippines April 23‚ 2013 to May 18‚ 2013 In partial fulfillment of the requirements for the course HIM 71 Hotel Practicum (OJT) For the degree in Bachelor of Science in Hospitality Industry Management COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT Cagayan State University Andrews Campus‚ Tuguegarao City SUBMITTED TO: CRISTINA S. SORIANO SUBMITTED BY: ANDREA S. LACAMBRA SUBMITTED
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The Roaring Twenties seem like a dream to many‚ but “The Roaring Twenties were the period of that great american prosperity which was built on shaky foundations “(J. Paul Getty). Even though the twenties were the calm before the storm‚ there are many forms of entertainment that helped shape the future of entertainment. These forms of entertainment include jazz music‚ the silent film industry‚ and the improvement in cartoons. One of the first things to influence this era in American History were
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Part A 1. The novel’s title‚ The Eyes of the Dragon‚ holds great significance to the book. In the novel‚ King Roland‚ ruler of the city Delain‚ kills a dragon and promptly mounts it head on his bed room wall. King Roland’s son‚ Thomas‚ discovers he can spy on his father using the dead dragon’s eyes. By entering a secret room‚ next to King Roland’s chambers‚ Thomas can look through two peep holes which align with the eyes of the dragon. Thomas has never received his father’s attention. He is always
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A. Introduction The report will be focused on China’s cultural dimensions in tourism development. Religion‚ food‚ festivals‚ music and leisure activities are the 5 cultural elements that are going to be examined how to be used for itinerary planning and will be supported with real itineraries. It is then followed by evaluating how the itineraries meet the cultural expectations of different market segments. Last but not least‚ suggestions on how to communicate with the local people effectively will
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been a place where people from all status and spheres could have their moments in accommodation. Hotel The word hotel can be defined as public place which provides lodging and boarding to the genuine customer’s are payment it is regarded as a commercial catering established that provides the facility of food and beverage along with accommodation and entertainment. British law has defined ‘hotel’ or ‘Inn’ as a place where a beneficed travelers can receive food and shelter provided he is in position
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The big question is: what is the connection between the social structures of a country‚ and its language? Taking Chinese as an example‚ why do you think Chinese has so many words for different family members? Compare and contrast this with a language or culture you know. Think also about the future—as family structures change‚ how‚ if at all‚ does a language change to reflect these changes? Secondly‚ as a group‚ post your thoughts about (i) the differing family structures in different societies
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