Answers to Case Study 12.1 Questions 1. | Short Term | Long Term | Piet Andaro | * Piet will be demotivated impacting the performance of his team and himself. * He might receive negative comments from his management who does not have a full understanding of the role played by Piet which will lead to further dissatisfaction. | * Piet might look forward for a career break which will give him an opportunity to consider other options available to him. * Another competitive Airline might
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REVIEW OF LITERATURE This chapter attempts to review different literatures on customer satisfaction with reference to hotel industry and presents various studies made regarding the issues related with hotel industry and customer satisfaction. Customer – Definitions Paul S. Goldner (2006) 1 defines‚ “…a customer is any organization or individual with which you have done business over the past twelve months”. Grigoroudis‚ E and Siskos‚ Y (2009) 2 provide definition for ‘customer’ upon two approaches:
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Case Study NUPATH FOODS‚ INC. James Ornath read the latest sales figures with a great deal of satisfaction. The vice president of marketing at Nupath Foods‚ Inc.‚ was pleased to see that the marketing campaign to improve sagging sales of Prowess cat food was working. Sales volume of the product had increased 20 percent in the past quarter compared with the previous year and market share was up. The improved sales of Prowess could be credited to Denise Washington‚ the brand manager responsible
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CASE STUDIES Submitted for course SSC 130 Essentials of Psychology February 20‚ 2013 Assignment number 05020600 THE CASE STUDY OF: THE FALLEN ATHLETE (P.79) 1. In the story‚” The right side of Tim’s body was paralyzed and he was having great difficulty trying to talk”. Thus‚ it suggests that the left hemisphere of Tim’s brain suffered during his stroke‚ because language processing occur more in the left side if the brain. In general‚ the left hemisphere concentrates
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Maliha Ahmed- 3123 Date: 27.07.10 Ms. Tehzeeb Amir Organizational behavior Case study # 1: “What do they want?” Ans1 . According to Masclow’s theory of hierarchical needs there are five physiological needs. 1.Basic needs 2. Safety needs. 3. Social needs 4.Self esteem 5.Self actualization. In this scenario‚ employees were getting good wages but still not motivated because there wasn’t any recognition of employee’s status and prestige. Employees were in need of love and affection
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Class: UTAS5 Name: Wu Yiwen Student ID: 1191415 Case study: The nice trap Question 1: Do you think there is a contradiction between what employers want in employees (agreeable employees) and what employees actually do best (disagreeable employees)? Why or why not? Agreeableness is one of the Big Five personality models. This dimension refers to an individual’s propensity to defer to others. Agreeable individuals are better liked than disagreeable people‚ which explain why they tend to
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operating income with a larger amount of Operating Expenses. This means that the previous management was not able to monitor their expenses and have not had an aid for the 2 problem which is why it incurred such loss. Mr Oscar Mendoza could use this case as his basis of main focus for leasing and putting up again the hotel business. Using initiative and being efficient in a way that the utilities which are to be used in the business should not necessarily be expensive. The
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much on his previous knowledge of being an engineer. For example‚ the case states “Gary decided to let the other project office personnel handle the administrative work and run weekly team meetings. He asked Paula to work with him in the research lab until they got acceptable results. For the next three weeks they spent virtually twelve hours per day‚ seven days a week‚ in the research and development lab” (Orion Shield Project Case). This shows that Gary did not want anything to
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CASE STUDY 2 INTERACTIVE SESSION : TECHNOLOGY IS THE IPAD A DISRUPTIVE TECHNOLOGY ? 1. Evaluate the impact of the iPad using Porter’s competitive forces model. Traditional Competitor The traditional competitor for iPad are televisions‚ newspapers‚ books‚ music store and magazine. Supplier The iTunes music store changed the customer perception of album and music bundle. Now‚ customers have drastically reduced their consumption of album. Prefer to download one song at time. Customer
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behalf that it was an entire and indivisible contract for the erection and installation of two lifts‚ and that the materials furnished were only in execution of the works contract and there was no sale of any goods and materials by the applicants. In case the determination was that it was not an entire and indivisible contract but constituted two separate contracts‚ one for the sale of
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