STRATEGIC HR MANAGEMENT STUDENT WORKBOOK International HRM Case Study By Fiona L. Robson Project team Project leader: Project contributor: External contributor: Editor: Design: Fiona L. Robson Bill Schaefer‚ SPHR Nancy A. Woolever‚ SPHR Sharon H. Leonard Courtney J. Cornelius‚ copy editor Terry Biddle‚ graphic designer © 2008 Society for Human Resource Management. Fiona L. Robson Note to Hr faculty and instructors: SHRM cases and modules are intended for use in HR classrooms at universities
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Case Study Question 1.How would you define “business process management”based on this video and text reading? How would you compare it to business process re-engineering‚ continuous improvement‚ and total quality management approaches? Answer: -Business Process Management is most often associated with the life cycle of a business process. The process life cycle spans identifying and improving processes that deliver business capability to deploying and managing the process when it is operational
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CASE STUDY 1 SEC ENFORCEMENT RELEASE- BRISTOL-MYERS 1. Access the SEC website‚ www.sec.gov‚ and do the following: -go to “Information for Accountants” -go to “The Division of Enforcement Chief Accountants Office” -go to “Accounting and Auditing Enforcement Releases” - then go to the enforcement release related to Bristol-Myers dated August 4‚ 2004. 2. What were the broad areas which the SEC addressed? 3. Of these issues‚ which one was by far the most significant in terms of dollars involved
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06-4702-Conklin.qxd 5/10/2005 6:00 PM Page 561 6 INTEGRATIVE CASES I n this chapter‚ the objective is to discuss cases that draw on the frameworks and perspectives developed throughout the casebook and that include important issues from each of the earlier chapters. GM IN CHINA For GM China‚ the year 2004 brought a wide variety of new challenges that added to an already complex business environment. The industry structure was changing quickly. Demand and supply projections
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guide examines case studies‚ a form of qualitative descriptive research that is used to look at individuals‚ a small group of participants‚ or a group as a whole. Researchers collect data about participants using participant and direct observations‚ interviews‚ protocols‚ tests‚ examinations of records‚ and collections of writing samples. Starting with a definition of the case study‚ the guide moves to a brief history of this research method. Using several well documented case studies‚ the guide then
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Global Marketing - Case OREO INSTRUCTIONS: Watch the video “ Oreo” and respond the following questions in Blackboard: 1. What kinds of consumer research should be undertaken in each country to determine the appropriate extent of adaptation of the marketing mix for Oreos. * As the video mentions they had to investigate the frequency at which people buy in the stores because in Brazil or Venezuela the people don’t have much space to their food in their houses or they eat them in their
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they would appeal the verdict. However‚ even if they were to win on appeal (which one University of Richmond Law School professor said was unlikely)‚ the case still exposed the organization and its managers to a great deal of unfavorable publicity. The federal suit pitted Anucha Browne Sanders‚ the Knicks’ senior vice president of marketing and business operations (and former Northwestern University basketball star)‚ against the team’s owner‚ Madison Square Garden‚ and its president‚ Isiah Thomas
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CASE 2 Harrison T. Wenk III is 43‚ married‚ and has two children‚ ages 10 and 14. He has a master’s degree in education and teachers junior high school music in a small town in Ohio. Harrison’s father passed away two months ago‚ leaving his only child an unusual business opportunity. According to his father’s will‚ Harrison has 12 months to become active in the family food-catering business‚ Kare-Full Katering‚ Inc.‚ or it will be sold to two key employees for a reasonable and fair price. If Harrison
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CASE 17 Pacific Cataract and Laser Institute: Competing in the LASIK Eye Surgery Market* Dr. Mark Everett‚ clinic coordinator and optometric physician (OP) of the Pacific Cataract and Laser Institute (PCLI) office in Spokane‚ Washington‚ looked at the ad that Vancouver‚ Canada-based Lexington Laser Vision (LLV) had been running in the Spokane papers and shook his head. This was not the first ad nor the only clinic advertising low-priced LASIK eye surgeries. Dr. Everett just could not believe that
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Case study: supply and demand The aim of this case study is to examine how the ideas and techniques for self-management you read about can be used and adapted to fit personal circumstances. In this case – the story of Asma‚ a mother of two young children returning to paid employment – you will be asked to think how the ideas might be useful to her in managing her return. You may be asking why a decision to go back to paid work is being discussed in the context of a course about management. You may
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