Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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the tool by which “people empower themselves by increasing their ability to control their own lives in order to create a more fulfilling existence through mutual efforts to resolve shared problems” ( Maser‚ 1997 ) In the early years development initiatives were driven by a “top to bottom” approach. Projects were organised and executed by government departments‚ which often produced inappropriate
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to develop a profitable project (Keown‚ et al.)‚ to create new business and attract sales and new business. The company reviewed the financial statements and inventory. After a review of the product demand for certain merchandise by Lowe’s customers‚ management developed a method of disposing of the merchandise that was not selling as well as others. The aggressive merchandise markdowns pressured gross margin in the fourth quarter of 2008 (Lowe’s Inc.‚ 2008)‚ but improved the company’s inventory position
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In order to find the right way to implement the organisational culture processes‚ Wärtsilä has developed a diversity initiative program which began in 2012 and it has been a continuous process and the main goal for the initiative is to capture opportunities and make things happen‚ deliver better products and services than any of its competitors‚ and foster openness‚ respect‚ and trust to create excitement. The ultimate goal for the case company is to affect its bottom line‚ that is‚ having a diverse
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ANALYSING THE RELATIONSHIP BETWEEN STRATEGIC MANAGEMENT AND LEADERSHIP The objective of this essay is to analyze the relationship between strategic management and leadership in an organization‚ to discuss its link as well as the impact and how leadership styles are adapted specifically in H&M (Hennes and Mauritz). 1.1.1 The link between Management and Leadership Strategic management and good leadership play an important role in meeting the organization’s objective. The management is linked to processes
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the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are all to welcome the customer as a guest. Hi is a good word with a smile on face to greet. Apart from these‚ icebreakers are also important which dispel the suspicious thoughts of the customers by using some compliments‚ comments
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THE LEVEL OF CUSTOMER SATISFACTION OF DOK ALTERNATIBO PRODUCT USER’S IN BANSALAN An Undergraduate Research Presented to the Faculty of the College of Business Administration Program University of Mindanao Bansalan Campus Bansalan‚ Davao del Sur In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Business Administration Major in Human Resource Management Major in Financial Management By: Lianne Mae P. Teves
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International Journal of Contemporary Hospitality Management Emerald Article: Customer complaint behaviour towards hotel restaurant services Vincent C.S. Heung‚ Terry Lam Article information: To cite this document: Vincent C.S. Heung‚ Terry Lam‚ (2003)‚"Customer complaint behaviour towards hotel restaurant services"‚ International Journal of Contemporary Hospitality Management‚ Vol. 15 Iss: 5 pp. 283 - 289 Permanent link to this document: http://dx.doi.org/10.1108/09596110310482209 Downloaded
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Jake A Paredes Relationship between Public Administration and Public Management After reading the bulk of files downloaded from the internet about Public Administration and Public Management‚ I tried to analyzed their respective definitions and I realized that these two contexts have similarities and differences with each other. I also feel so interested to further dig up this subject matter for me to be able to clearly distinguish and how substantial one theory from the other. This subject
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Coca Cola Green Initiatives Nicole Johnson MGT/470 Green Initiatives Implementation of sustainability plans by small businesses and global organizations have become one of the top priorities for businesses. Companies have become environmentally conscious of materials used in the production of goods‚ energy use in manufacturing‚ and modes of transportation for products. These organizations have become active in the effort to reduce greenhouse gases by using energy efficient facilities‚ recyclable
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