Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………
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production and their size and capabilities were of a very high level. This led to a very high rivalry among sellers. -Each competitor was trying their best to differentiate their car in terms of performance and value which would possibly satisfy their customers. The new models were designed from time to time which raised the rivalry. -They needed to be very careful in making the decisions‚ because high fixed costs and low margins in this segment would result in substantial losses. All the other competitors
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2010 http://www.eurojournals.com/finance.htm The Relationship between Working Capital Management and Profitability: A Vietnam Case Huynh Phuong Dong Faculty of Accounting‚ Danang University of Economics‚ Vietnam E-mail: pdong2000@gmail.com Tel: +84989392392 Jyh-tay Su Assistant professor at Southern Taiwan University‚ No.1 NanTai St Yong Kang City‚ Tainan County‚ Taiwan R.O.C E-mail: rogersu@mail.stut.edu.tw Abstract The working capital management plays an important role for success or failure of
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factors between marketer and customer. So that this paper began to discuss these two situations follow by value and brand image. Finally‚ customer leaning will be analyzed to show why a customer can find the relevance‚ purpose and significance which even creator is not aware of. moreover‚ in order to prove the reliability of the article argument‚ this essay will investigate some academical literatures‚ which includes customer value‚ brand value‚ brand image and customers learning. Values "Marketers
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quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model Ling Zhao a‚ Yaobin Lu a‚⁎‚ Long Zhang a‚⁎‚ Patrick Y.K. Chau b a b School of Management‚ Huazhong University of Sci. and Tec. Wuhan 430074‚ China School of Business‚ The University of Hong Kong‚ Hong Kong‚ China a r t i c l e i n f o a b s t r a c t Understanding the antecedents and consequences of customer satisfaction in the mobile
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------------------------------------------------- Yes I agree with this statement‚ because the consumers only will decide companies position that leads to high or least position which can/cannot be able to withstand todays competition. The company must satisfy the customer needs‚ if one is failed the other company contribute the needs of
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Customer Service Research Paper Before I get into further analysis of my own personal experience‚ I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent‚ smaller businesses
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ideas. Specialist Professional Areas Organisational design: Being able to deliver business objectives‚ foreseeing any issues that may arise‚ assessing and developing these. Organisational development: The ability to deliver the objectives and management practices. Resourcing and talent planning: Assure you employ the best people for the job. (Including inductions and exit interviews). Learning and talent development: Making sure employees have the correct knowledge and training and introducing
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Calculate Rental Yields roi property rental investment calculation formula rental yields return Analysis: Let’s compare to a Fixed Deposit (FD) at 3% per annum‚ this property’s rental yields at 6.96% is a good investment. As a guideline‚ the rental yields in property must be more than double the existing Fixed Deposit rates. Properties take longer time than FD to cash out because properties are not liquid assets. Besides‚ properties involved with numerous property and management issues. Therefore‚ double
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1. Refining: Statement of Problem‚ Objectives of the Study‚ Research questions 2. Design‚ Validate and testing for reliability of measuring instruments 3. Field work and data collection 4. Data management‚ editing‚ coding‚ and input data 5. Data analysis and writing final report Appendix 2: Sample of Initial Interview Questions For Supervisor of Mesra Shop Petronas Service Station Mukim Gali INTERVIEW QUESTION
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