crucial to enhance customer service is proper training. It will not only add value to the company and individuals but it can strongly inspire and eventually leads to greater success. Some of the advantages include‚ customer satisfaction‚ business efficiencies‚ employee improvement and public recommendations. Good customer service will promote loyal customers. This is where good training leads to customer advocacy that in return plays a huge role. Loyalty comes from the customer satisfaction. It is
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Supplier Relationships: A Strategic Initiative Jagdish N. Sheth Goizueta Business School Emory University Arun Sharma University of Miami Jagdish N. Sheth is Charles H. Kellstadt Professor of Marketing‚ Emory Business School‚ Emory University and Arun Sharma is Associate Professor of Marketing‚ University of Miami. This paper extends research published by the authors in Industrial Marketing Management (March 1997). Please address correspondence to Arun Sharma‚ Department of Marketing‚ University
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Dynamics CRM can reduce time required to learn how to use the software. Force.com has a proven real-time integration system that can work well with on-premise applications from Microsoft‚ Oracle‚ and SAP. The changes in technology today has proven to customers that internet based software is the way to go. Chief Executive‚ Mark Benioff states that Salesforce.com has focused on selling programs that perform specific tasks on a PC or handheld computer. (HAMM‚ 2007) By establishing an external cloud services
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technology‚ to maximize customer value? e-business is more than just buying and selling of products and services through the means of digital media. Whereas e-commerce concentrates on buying and selling‚ e-business encompasses e-commerce and a whole lot more. For example‚ e-business includes both front – and back-office applications that form the engine for modern business. e-business is redefining old business models through the aid of technology‚ to maximize customer value. e-business is the
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WHAT IS GST? * GST is a comprehensive tax on manufacture‚ sale and consumption of goods and services at a national level and aimed to remove the cascading effect of tax‚ standardise the procedural aspect and create a single‚ unified Indian market to strengthen the economy. * Its effective implementation would change the tax administration and the manner of conducting business in India. In short‚ the GST is likely to be a game changer for the industry. ITS APPLICABILITY * GST is a tax
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and Ina manage the farm to sold wool and supply grapes to winery in considerations‚ is an activities done by entities under GST legislation‚ these activities constitute an enterprise. Do Phil and Ina have to register for GST? What advice would you provide to them in relation to registration? Phil and Ina may need to be registered‚ although the grapes is food which is GST-free‚ but wool products are taxable which make them have taxable supplies‚ and according to the Act99‚ s23.15‚ soon as the annual
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Definition of ’Return On Investment - ROI’ A performance measure used to evaluate the efficiency of an investment or to compare the efficiency of a number of different investments. To calculate ROI‚ the benefit (return) of an investment is divided by the cost of the investment; the result is expressed as a percentage or a ratio. The return on investment formula: In the above formula "gains from investment"‚ refers to the proceeds obtained from selling the investment of interest. Return
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GST of Malaysia. Recently‚ Government Malaysia was implementation to change the service system and sale system tax to Good Service Tax system (GST) start from third quarter in 2011. GST is Value-Added tax (VAT)‚ there is tax on all taxable of goods and services in a country except those specially exempted goods and services. The implement of the GST is to substitute the sales and service tax which has been used in the country for several decades. It also can help government to reduce it’s to fall
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Harrah’s Entertainment Case Questions 1. Discuss briefly the factors that drove Harrah’s customer relationship strategy. 2. Discuss briefly the integration between Harrah’s patron database and the marketing workbench. 3. Discuss briefly whether Harrah’s business and IT strategies were aligned‚ and what factors contributed to or detracted from achieving alignment. 4. Does Harrah’s have a sustainable competitive advantage? Can other companies duplicate what Harrah’s has done? 5. What are
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Information System and Management Strategy of Customer Relationship Management Zhong-hong Sun 1 The Computer Center‚ Lu Dong University‚264025‚Yantai sun_zhonghong@sina.com Abstract This report explores CRM’ s implication on information‚ business strategy‚ as well as an issue which will influence successful implementation of CRM . Furthermore‚ this report analyzes factors which will barrier or promote information flow within organization. Through facilitating information flow across organization
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