[pic] JUNE 2010 THE HUMAN RESOURCE IN HOSPITALITY Instructions to candidates: a) Time allowed: Three hours (plus an extra ten minutes’ reading time at the start – do not write anything during this time) b) Answer any FIVE questions c) All questions carry equal marks. Marks for each question are shown in [ ] 1. a) Describe the main points that are covered in the seven point plan during the selection procedure of new staff in the hospitality industry. [10] b) Construct an
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must note that not all strategic planning will be the same‚ rather it will vary between organizations. Different organizations will approach the process with different degrees of sophistication‚ thoroughness and commitment. Some organizations due to resource limitations may be unable to follow the formal process of strategy formulation. Other organizations may lack the necessary managerial commitment to implement a strategic plan. Managers who utilize the concepts of strategy development informally without
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collecting the information required for the standards‚ procedures and job description? First of all Jennifer should conduct a complete job analysis for the job of store manager and she should also check out existing policies and procedures of the company in place‚ then she should use one or more of the following methods for collecting information about Standards‚ Procedures and Job description for the job of Store Manager. • The Interview • Questionnaire • Observation • Participant Diary/
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The CIPD Human Resources Profession Map (HRPM) incorporates 10 professional areas as well as 8 behaviours in order to show what successful and effective people do who work within the human resource profession. This map is relevant to all human resource professionals and covers different bands ranging from 1 to 4‚ these bands determine professional competence. The map describes what you need to know‚ what you need to do and how you need to do it within each professional area across these bands.
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viable. COORDINATION Given the large number of organisations and entities in the supply chain anddecentralised responsibility for various activities‚ effective coordination is critical forefficiency and cost control. GCMMF and the unions play a major role in this process and jointly achieve the desired degree of control.Buy-in from the unions is assured as the plans are approved by GCMMF’s board. Theboard is drawn from the heads of all the unions‚ and the boards
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Renee Lester Chapter 5 Hw Case questions 1. First‚ how would you recommend we go about reducing the turnover in our stores? ‚ Recruiting and retaining plays a very important role in an organization’s efficiency and profitability.. High employee turn over affects companies in a number of ways and are very common in jobs that only require a high school diploma. Every time an employee leaves‚ he takes with him a major share of valuable organizational knowledge with him. Employees constantly
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of free personality tests appear‚ each offers to provide you results at minimal or no cost. As we gain maturity‚ we realise that personality tests are being featured more prominently in our lives. Personality tests have since taken on a more serious role. It is no longer an instrument for entertainment. I had never underestimated the benefits of personality tests. There are‚ in fact‚ numerous personality tests in the market. The Drive-Influence-Steadiness-Compliance (DISC) personality test
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Human resource development 1. Stages of human resource development Need investigation‚ design‚ implement‚ evaluation 2. Types of transformational learning styles Instrumental learning----learning to control and manipulate the environment Communicative learning----understanding each other’s inner world Emancipatory learning----becoming free of hegemonic assumptions 3. Principals of adult learning (Start with the known‚ readiness to learn‚ part learning‚ spaced learning‚ active learning) The
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bias was bases for the 2001 class action lawsuit of Streeter et al. vs. Ford Motor Co and Siegel et al. vs. Ford Motor Co. for possible age bias. The legal accusations of gender and race claims were dismissed in the Streeter lawsuit but age was still a legal accusation. Ford Motor Co. denied any legal accusations of wrong actions in either lawsuit (The Union Times‚ 2001). “The reverse-discrimination lawsuits claimed that Ford ’s employee evaluation system preferred candidates of diversity -- mainly
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0BProcess Improvement Interview Questions A Business Process: * Has a Goal * Has specific inputs * Has specific outputs * Uses resources * Has a number of activities that are performed in some order * May impact more than one organizational unit * Creates value of some kind for the customer Getting the Right Information People often assume that process discovery means detailed workflow modeling of a process. That is a mistake. The detailed workflow is just one part
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