leave them with the feel “Feel Good Factor”. Customer care plays an important role in an organization’s ability to generate income and revenue therefore customer care should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization.Customer care
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Computer Studies: What is a hardware? - A hardware is something we can see and touch in a computer. What is a software? - A software is something we can see but cannot touch‚ it is usually stored in a computer system. Some of the examples of hardware are: - Mouse - Keyboard - Monitor - CPU -Speaker - Printer - Scanner - Trackerball - Joystick Some of the examples of software are: - Microsoft Words - Internet Explorer - etc As of the moment‚ many trends come out in the
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The Advantages and Disadvantages of 7 Days Inn As a typical budget hotel‚ Seven Days Group Holdings Limited established in 2005 and now‚ more than 1000 Seven Days Inn have scattered all around the China (Zhang‚ 2012). I registered to be a member of 7 Days Inn two years age‚ and have already lodged in three branch stores in different cities during my travels. Budget hotels are considered as 1 star hotel because they provide lodging at cheaper price varies from 30$-40$ per room per night. The main
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Critique (Hotel Rwanda) Aug. 7‚ 2013 Hotel Rwanda a film directed and produced by Terry George was released February 4th‚ 2005. It is based on a true story of Paul Rusesabagina’s heroic actions during the Rwandan genocide. The major cast included Don Cheadle (Paul Rusesabagina)‚ Sophia Okonedo (Tatiana Rusesabagina) and Nick Noltle (Colonel Oliver of the UN). I watched this film during class and was touched by Paul’s courageous actions. The film centers on Paul Rusesabagina‚ a manger of Hotel des Milles
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categories of Marriott hotels which are separated by location and type. Each category is aimed at a different target market‚ with wealthier individuals the target of category seven hotels while individuals looking to enjoy their vacation without breaking the bank are the target of lower category hotels. While all Marriott hotels strive to bring an excellent stay to their guests‚ the old phrase‚ “you get what you pay for‚” can certainly be applied to the various Marriott hotels. Within the seven
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Hotel Rwanda is a 2004 American drama film directed by Terry George. It was adapted from a screenplay written by both George and Keir Pearson. Based on real life events in Rwanda during the spring of 1994‚ the film stars Don Cheadle as hotelier Paul Rusesabagina‚ who attempts to rescue his fellow citizens from the ravages of the Rwandan Genocide. Sophie Okonedo and Nick Nolte also appear in principal roles. The film‚ which has been called an African Schindler’s List‚[3] documents Rusesabagina’s acts
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EXECUTIVE SUMMARY Hotel industry is an essential part of tourism of india. The expansion of tourism is well inevitable bringing out development of the hotel industry. Hotel industry is so closely linked with the tourism industry that it is responsible for about 50% of the foreign exchange earnings from tourism trade and enterprises. Background to International Hotel Industry (and tourism) The four major BRIC countries (Brazil‚ Russia‚ India and China) continue to be targeted for hotel chain expansion
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INTRODUCTION TO THE Hospitality Industry SEVENTH EDITION Clayton W. Barrows Professor Department of Hospitality Management University of New Hampshire Tom Powers Professor Emeritus School of Hospitality and Tourism Management University of Guelph John Wiley & Sons‚ Inc. This book is printed on acid-free paper. Copyright © 2009 by John Wiley & Sons‚ Inc. All rights reserved Published by John Wiley & Sons‚ Inc.‚ Hoboken‚ New Jersey. Published simultaneously in Canada. No part of
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www.palgrave-journals.com/rpm Examining the determinants of room rates for hotels in capital cities: The Oslo experience Christer Thrane Received (in revised form): 7th November‚ 2006 Department of Social Sciences‚ Lillehammer University College‚ 2626 Lillehammer‚ Norway. Tel: þ 47 61 28 82 47; Fax: þ 47 61 28 81 70; E-mail: Christer.Thrane@hil.no Christer Thrane is Professor of Tourism in the Department of Social Sciences at Lillehammer University College‚ Norway. His research interests
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GR HOTELS INC Preliminary Report To: Andrew Mayd‚ CEO From: Chris Mell‚ CMA Subject: Analysis to increase occupancy rate Date: January 15th ‚ 2008 Introduction. The report was prepared for GR Hotels Board of Directors review. It examines current opportunities to increase profitability. Several options were examined and the most plausible solution proposed – Upgrade to upscale both hotels. This measure will increase long term profits and improve position in the
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